70 -- MARKET SURVEY FOR SOURCES TO REPLACE COMPUWARE''S QA-PLAYBACK SOFTWARE FOR U.S. CUSTOMS SERVICE, OFFICE OF INFORMATION AND TECHNOLOGY.

Notice Date

August 29, 2001

Contracting Office

Department of the Treasury, United States Customs Service (USCS), Procurement Division, 1300 Pennsylvania Avenue, N.W., Room 4.2-E, Washington, DC, 20229

ZIP Code

20229

Solicitation Number

2002-9999

Response Due

September 27, 2001

Point of Contact

Alberta Stadtler, Contracting Officer, Phone 202/927-0352, Fax 202/927-0288, Email alberta.r.stadtler@customs.treas.gov -- Ronald Conrad, Contracting Officer, Phone (202) 927-0138, Fax (202) 927-7593, Email ronald.d.conrad@customs.treas.gov

Description

This is a market survey to locate additional sources capable of replacing Compuware's QA-Playback Software with a COTS product. Suppliers capable of providing the required services must so indicate by writing to: USCS, OF/PD/COG, Attn: Ms Alberta Stadtler, 1300 Pennsylvania Ave NW, Washington DC 20229. The response must include documentation that demonstrates that the interested source can, in fact, supply software that can replace Compuware's QA Playback Software. For information and copy of the terminal screen format contact Ms. Alberta Stadtler, (202) 927-0352, alberta.r.stadtler@customs.treas.gov. Technical questions may be addressed to: Mr. Thomas Queen, 7681 Boston Blvd., NDC-1, Room 268, Springfield, VA 22153, (703) 921-6110, tom.e.queen@customs.treas.gov. STATEMENT OF WORK. To Replace Compuware?s QA-Playback Software For U.S. Customs Service Office of Information and Technology. Overview and Background. U.S. Customs Service and Its Mission. The U.S. Customs Service mission is to enforce the laws of more than 40 agencies and to protect the revenue of the United States while facilitating trade. To accomplish this, Customs clears millions of cargo shipments per year, collects more that $20 billion in revenue, processes more than twelve million formal entries, of which 55% involve merchandise subject to quota or other trade programs, and monitors an average of ten million annual export shipments. This broad mandate encompasses a wide range of law enforcement activities and responsibilities. Organization and Background. The Office of Information and Technology (OIT) is responsible for the design, development, programming, testing, implementation, and maintenance of Customs Automated Information Systems (AIS). OIT is responsible for management of all Customs computer facilities, hardware, software, data, voice telecommunications and related financial resources. It is responsible for identifying and evaluating new technologies for application to Customs automated systems. OIT develops and maintains all operational aspects of the Customs Computer Security Program. It establishes requirements for computer-to-computer interfaces between Customs and various trade groups and government agencies and represents Customs on matters related to automated import processing and systems development. It is responsible for all Information Resources Management (IRM) planning, budgeting, and reviews. BACKGROUND. Due to the sensitive nature of U.S. Customs data and its law enforcement responsibilities, Congress has required us to keep an audit trail of all AIS terminal inputs and outputs. Since 1988, the Office of Information and Technology (OIT) has used successive versions of Compuware?s QA Playback software product to fulfill these requirements. This product provides an audit trail of all production terminal sessions using our applications environment. The production users generate approximately six million online transactions daily. This audit trail has also been used for application debugging. SCOPE OF CONTRACT. The purpose of this statement of work is to seek other COTS product sources that will fulfill U.S. Customs audit requirements. The new product will be a replacement of Compuware's QA-Playback. REQUIREMENTS. The Contractor shall provide the following to the Office of Information and Technology (OIT), US Customs Service: Capture the raw terminal data at the network level outside of a CICS region or within the CICS region. This captured data should be journaled to the MVS System logger or comparable efficient storage method; Concurrently capture information regarding specified user-id or terminal netname while writing the terminal session scripts to a VSAM file. Specific users shall be tracked across multiple LUs. A "script" refers to terminal sessions created and formatted to original presentation from captured and archived data streams; Allow users to limit capture of the raw terminal data by specific VTAM APPLIDs; Allow users to select raw terminal data from the storage medium by logical unit (LU) (i.e. terminal) and/or VTAM APPLID. The resulting data shall be output to tape or disk. The product shall use this data for further processing and online terminal session viewing; Provide pre-script generation processing via an "exit" at which a user written program may specify additional selection criteria. Selection criteria shall include any combination of: VTAM LU names, CICS terminal id, Userid, Transaction Id, time of day, and a non-case sensitive scan for a specified string contained in the raw terminal data; Generate terminal session scripts from the raw terminal data created in previous versions of Compuware's QA-Playback; Enable a printed output to be produced that accurately reproduces a user?s terminal session. The terminal screen format shall resemble the output from Compuware's QA-Playback PLALIST utility (call for copy): PLALIST Utility Output); Provide a real-time user monitoring capability by specifying a terminal netname or user-id selection parameter. The monitoring process shall not notify the terminal session being monitored; Provide text string search capability during online viewing of scripts; Provide the ability to broadcast a terminal session to multiple terminals for training. Provide a method of security access control to the scripts. Scripts shall be authorized on an individual user or designated group basis; Contractor shall provide online help and printed user manuals; Contractor shall include toll free 24-hour telephone customer support, 365 days a year. The customer support includes providing permanent product passwords during the five year Enterprise Agreement; Contractor shall provide a project schedule that includes milestones for installation, product demonstration, and completion date. DELIVERABLES & SCHEDULE. Software product. Delivery date: Not later than March 31, 2002. Project schedule to include the following milestones: Dates for demonstrating major components of the software to Customs. The date when the finished product will become available for acceptance testing by Customs. Final delivery and acceptance date of the Project Schedule shall not be later than thirty (30) days after contract award. Online and printed manuals shall be delivered no later than March 31, 2002. Agreement to provide toll free telephone customer support 24 hours a day, 365 days a year for two years from April 1, 2002 through March 31, 2004. First Year of maintenance. Agreement by March 31, 2002. PERIOD OF PERFORMANCE. The period of performance for this effort is from date of award through March 31, 2002. SECURITY. The contractor shall comply with the Customs administrative, physical, and technical security controls to ensure that the Government's security requirements are met. During the course of this task, the Contractor shall not use, disclose, or reproduce data which bears a restrictive legend, other than as required in the performance of this task. Should any effort required by this order be performed at specified Government facilities, the Contractor shall abide by Department of Treasury Directive 85-02 regarding provisions for authorized entrance and exit at these facilities. =20

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Record

Loren Data Corp. 20010831/70SOL027.HTM (D-241 SN50W2D3)