R -- FRONT DESK SERVICES FOR BACHELORS QUARTERS IN POINT MAGU, CA

Notice Date

August 16, 2001

Contracting Office

Fleet & Industrial Supply Center, Regional Contracts Dept, Attn: Bid Officer/Code 210A94, 937 N. Harbor Drive, Suite 212, San Diego, CA 92132-0212

ZIP Code

92132-0212

Solicitation Number

N00244-01-T-1061

Response Due

August 28, 2001

Point of Contact

Contracting Officer at 619-532-2651 Fax 619-532-1088

E-Mail Address

click here to contact Contracting Officer (john_d_middleton@sd.fisc.navy.mil)

Description

IMPORTANT NOTICE: DFARS 252.204-7004 "Required Central Contractor Registration" applies to all solicitations issued on / or after 06-01-98. Lack of registration in the CCR database will make an offeror / quoter INELIGIBLE FOR AWARD. Please ensure compliance with this regulation when submitting your quote. Call 1-888-227-2423 or visit the Internet at http://www.ccr2000.com/ for more information. This announcement is published as a Total Small Business Set-Aside action per FAR 52.219-1 and 52.219-6 (this means you must be a small business, quoting the product of a small-business manufacturer); all eligible, responsible sources may submit an offer. This is a combined synopsis / solicitation for commercial items prepared in accordance with FAR 13 and the format in FAR subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the ONLY solicitation; quotes are being requested and A SEPARATE WRITTEN SOLICITATION WILL NOT BE ISSUED. Solicitation number / RFQ N00244-01-T-1061 applies; an electronic copy of the RFQ can be accessed at http://www.neco.navy.mil. This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 97-24 and DFAR Change Notices effective through 12/13/00. The standard industrial code is 7389 and the business size standard is $5,000,000. The Federal Supply Code is R607. The agency need is for desk clerk services for the Combined Bachelor Quarters (CBQ) central assignment and records, or front desk located in Bldg. 27 at Naval Base Ventura County, Naval Air Warfare Center, Point Mugu, CA for a base year and two one year options beginning 01 Oct 01 through 30 Sep 02. This requirement is for a fixed priced contract for all line items. CLIN 0001: Provide desk clerk service at the Bachelors Quarters for 12 months. CLIN 0002: Option to provide desk clerk service at the Bachelors Quarters for additional 12 months. CLIN 0003: Option to provide desk clerk service at the Bachelors Quarters for additional 12 months. FRONT DESK STATEMENT OF WORK PROJECT SUMMARY 1. The purpose of this contract is to provide desk clerk services for the Combined Bachelor Quarters (CBQ) central assignment and records, or front desk located in Bldg. 27 at Naval Base Ventura County, Naval Air Warfare Center, Point Mugu, CA. Services are required 24 hours per day, seven days per week (including holidays), as follows: Shift 1A, one clerk, 0630 to 1500, seven days per week; Shift 1B, one clerk, 0630 to 1300, seven days per week; Shift 2A, one clerk, 1430 to 2300, seven days per week; Shift 2B, one clerk, 1430 to 2100, Monday through Friday; Shift 3A, one clerk, 2245 to 0645, seven days per week; and Office, one supervisor, 0630 to 1500, Monday through Friday. Note: the overlap of shifts is to facilitate reconciliation and transfer of the cash drawer. 2. Referenced Documents. The most current versions of the following Government documents, which are available at the work site for Contractor employee reference, form a part of this Statement of Work, to the extent specified herein: OPNAVINST 11103.1B, OPNAVINST 11103.6, NAVFACNOTE 11103, NAVCOMPT Manual (Volume IV), NAWSINST 11103.1, RAMCAS Manual, and Standard Operating Procedures. 3. Tasking. a. Data Entry/Filing: The Contractor shall input data into a pre-existing Government developed, automated database and (in the case of down-time), maintain manual record files for the following information: (i) Reservation file display; (ii) Room/bed vacant/occupied status display; (iii) Past resident file; (iv) Trouble call log; (v) VCR Tape equipment check-out/return; (vi) Non-availability certification; and (vii) Resident assignment file, listing the following elements: (1) Building number; (2) Room number; (3) Space number; (4) Name; (5) social Security Number; (6) Basic Allowance for Quarters; (7) Pay Grade; (8) Rank/Rate; (9) Uniform Identification Code; (10) Telephone/PIN numbers; (11) Date In/Out; (12) Status; (13) Sex; and (14) Price. b. Assign quarters pursuant to OPNAVINST 11103.1B unless the commanding Officer, Naval Base Ventura County, invokes "Military Necessity" as outlined in OPNAVINST 11103.1B or issues certification of non-availability as directed in OPNAVINST 11103.1B. c. Provide each new permanent or transient resident with a Welcome Aboard pamphlet or fact sheet. The Welcome Aboard pamphlets and fact sheets will be prepared, updated, inventoried, and maintained by the Government. d. Answer telephone calls, and make appropriate referrals/transfers. e. Check in and check out services shall be in accordance with NAVFACNOTE 11103 accreditation service standards. f. Check-in residents utilizing BQ registration cards or computer generated forms. Work will be reviewed periodically for accuracy and compliance with written and verbal instructions. g. Maintain the personal message bulletin board in the front desk area. Messages shall be hand-printed on Government-furnished Standard Form 63 or similar message forms. The completed, legible message shall be folded to conceal the test, and shall be placed on the bulletin board and a call shall be placed to the resident's room and/or work place. In the event that any called identifies the nature of a call as an emergency, the clerk shall personally notify the resident within five (5) minutes of the emergency message. In the event the clerk is unable to locate the resident within the BQ complex (within 5 minutes), the NAWS Junior Officer of the Day (JOOD) shall be notified of the emergency immediately and will be responsible for locating the resident concerned. h. Record all monetary transactions and maintain separate transaction records for Bachelor Officer Quarters, Bachelor Enlisted quarters, telephone charges, collect funds and close out transaction records daily. The Contractor shall be responsible for contents of the cash register; the register shall be counted out and balanced at the end of each shift. Daily Activity Records (DAR) shall be dropped in the night deposit safe located in Bldg. 27 at the end of each shift. i. The Government will provide a fund to the Contractor for the purpose of making change and for cashing personal checks for residents. The Contractor shall accept personal checks or charge cards for payment of fees providing the resident presents a valid military identification card and provides the party's unit and unit mailing address are annotated on the check. The Contractor shall ensure that civilian residents of the BQ present official travel orders when cashing personal checks. Personal check cashing services for residents will be limited to $50.00 per person per day. j. Notify the building Petty Officer when a permanent resident is checking out in order for the room to be inventoried and inspected for cleanliness. k. Register new check-ins by recording all pertinent information, collecting payments up front for transient personnel, assigning rooms base on current status, i.e., permanent party to transient, enlisted, CPO,or officer, male, female (in building with shared bathrooms facilities) l. Maintain complete copies of residents'file orders are attached to their registration card. Maintain files according to established filing system. m. On a monthly basis, sort and label checkouts and BPO reports and file in the central file (CRT) room. n. On a daily basis, verify phone and room charges due. Notify residents via prepared form of due charges. o. Perform liaison service between resident and staffs, receiving trouble calls and complaints, resolve customer issues pertaining to front desk procedures and forward unresolved complaints to the appropriate management level for action. p. Make individual and group reservations utilizing the standard reservations procedures and also the Central Reservation System (CRS) in collaboration with SATO Travel. Set up the keys, Welcome aboard Package, and advance registration cards for mass Check-ins, liaison with various types of personnel to accomplish this task. q. Maintain a daily waiting list log for space available guests. Space available log shall be called out by the front desk clerk at 1800 in the numerical order listed. Guest must be present during call out to be issued room assignment. r. Provide the appropriate room allotments to SATO central reservation in accordance with NRSW policy and guidelines. The Transient Site Manager is the point of contact in determining the required number of months allowed in advance and saleable room inventory allotment percentage. s. Geographical Bachelors (GB's) applications, check in/out shall be referred to by the front desk clerks on duty to the Permanent Party Site Manager. GB Check in/out is authorized only during normal working hours Monday through Friday unless in case of emergency. In this situation, the front desk clerk shall notify the Duty Manager in the absence of the Permanent Party Site Manager. t. Prepare Annual Occupancy Report utilizing Non-availability Certification data entered into information management system. u. Prepare annual R-19 report of occupancy data by pay grade/rank utilizing data entered into information management system. v. In addition to the above cited duties, the Shift 3 clerk will: 1) Cancel no shows for the day ending and place the no show reservation in the file basket provided. 2) Print the Certificate of Non-availability (CNA) log for the day ending. 3) Print the Night Audit (daily operation summary). 4) Ensure the Night Audit back up is recorded and filed. 5) Separate the Barracks Petty Officer reports and sort by building for distribution. 6) Maintain the BPO reports at the front desk sorted by buildings. 7) Perform daily key inventory (keys or keycards), utilizing provided forms for recording. 8) Complete the daily feeder computer report. 9) Print the daily housekeeping sheets. 10) Print the soft file each Monday morning and place in the 3 ring binder folder file. w. Review and initial the pass down log at the beginning of each shift. x. Provide the wake-up call service to residents. y. Provide an Office Supervisor to perform added responsibilities which involve controlling all scheduling matters with the Government; interacting directly with BQ Manager to decide on solutions to the problems; meet with BQ Manager on issues such as workload, scheduling and assignment. The Supervisor shall work the first shift, which is from 0630 to 1500, Monday-Friday, and shall provide for 24-hour on call assistance via pager for emergency purposes only. In addition, the supervisor shall; (i) Notify the CBH manager of all accounts receivable past due 30 days; (ii) Maintain the INSIGHT data input to the computer; (iii) Maintain the CBH's central change fund in accordance with the RAMCAS Manual; (iv) be allowed to use his/her personal laptop for work purposes on Government premises; and (v) maintain all BH Central Cashier responsibilities. 4) SPECIAL CONSIDERATIONS a) Government Furnished Material. The Government will furnish all materials necessary to perform the work, such as office furniture, computer, cash register, telephones, forms specified herein and general office supplies. The Contractor will not be required to provide any materials, equipment or supplies in the performance of the effort required hereunder. b) Security. The Government will provide the Contractor with keys to issue to residents upon check-in. Master keys provided shall not be removed from the premises of the NAWS nor shall they be duplicated. The master keys will be issued to authorized personnel only. Lost keys and the subsequent need for replacement for replacement of locks shall be controlled according to paragraphs 8820, 8822, 8825 and 8828 of OPNAVINST 111103.5 c) Safety and emergency. In case of job related injuries on site, the contract supervisor shall complete the required report promulgated by command instruction and the Command Safety officer. He/she then notifies the Site Transient Manager and submits recommended corrective action to the Safety officer. Emergency procedures are delineated in the command emergency instruction binder. It is the responsibility of the contract supervisor to include safety and emergency procedures instruction in the new employee indoctrination process pass down. d) General Appearance of Contractor Personnel. In the performance of the specific duties describe herein, the Contractor's personnel may be the first point of contact for visitors at Naval Base Ventura County, NAWS, Point Mugu. As such, Contractor personnel are required to be clean, and neat in appearance at all times. Personnel are required to wear business like attire dark trousers; dark skirts, white shirts/blouses, and men are required to wear a tie. In addition, personnel must wear a clearly visible nametag identifying the company and the employee's name. Wearing of earrings by male front desk clerks is not allowed. e) Employee Qualifications. Contractor employees must have a minimum of one-year general office experience; be able to type 40 WPM; and have knowledge of computer keypunch operation. f) The Contractor is authorized to invoice on a BI-weekly basis, on the first and the fifteenth of each month. The Contractor may only invoice for actual services performed, and failure to provide the required number of clerks for each shift, as identified above, will result in deductions from the Contractor's billing for affected shifts. DEPARTMENT OF LABOR WAGE DETERMINATION INFORMATION updated as follows: Wage Determination No. 1994-2071 Rev (17) dated 05/31/2001, California COUNTY of Ventura, is applicable for the labor category identified below. 99050 Desk Clerk $10.43 **Fringe Benefits Required For All Occupations Included in This Wage Determination** HEALTH & WELFARE: $2.02 an hour or $80.80 a week or $350.13 a month. VACATION: Two weeks paid vacation after 1 year of service with a contractor or successor, 3 weeks after 5 years; 4 weeks after 15 years. Length of service includes the whole span of continuous service with the present contractor or successor, wherever employed, and with the predecessor contractor in the performance of similar work at the same Federal facility. (Reg. 4.173) HOLIDAYS: Minimum of ten paid holidays per year: New Years Day, Martin Luther King JR's birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. (A contractor may substitute for any of the named holidays another day off with pay in accordance with a plan communicated to the employees involved) (See 29 CFR 4.174) **UNIFORM ALLOWANCE** If employees are required to wear uniforms in the performance if this contract (either by the terms of the Government contract, by the employer, by the state or local law, etc.), the cost of furnishings such uniforms and maintaining (by laundering or dry cleaning) such uniforms is an expense that many not be borne by an employee where such a cost reduced the hourly rate below that required by the wage determination. The Department of Labor will accept payment in accordance with the following standards as compliance: The contractor or subcontractor is required to furnish all employees with an adequate number of uniforms without cost to reimburse employees for the actual cost of the uniforms. In addition, where uniform cleaning and maintenance is made the responsibility of the employee, all contractors and subcontractors subject to this wage determination shall (in the absence of a bona fide collective bargaining agreement providing for a different amount, of the furnishing of contrary affirmative proof as to the actual cost), reimbursed all employees for such cleaning and maintenance at a rate of $3.35 per week (or $.67 cents a day). However, in those instance where the uniforms furnished are made of "wash and wear" Materials, may be routinely washed and dried with other personal garments, and do not require any special Treatments such as dry cleaning, daily washing, of commercial laundering in order to meet the cleanliness or appearance standards set by the terms of the Government contract, by the contractor, by law, or by the nature of the work, there is no requirement that employees be reimbursed for uniform maintenance costs. **NOTES APPLYING TO THIS WAGE DETERMINATION** Source of Occupation and Descriptions: The duties of employees under job titles are those described in the "Service Contract Act Directory of Occupations," Fourth Edition, January 1993, as amended by the Second Supplement, dated August 1995, unless otherwise indicated. This publication may be obtained from the Superintendent of Documents, at 202-783-3238, or by writing to the Superintendent of Documents, U.S. Government Printing Office, and D.C. 20402. Copies of specific job descriptions may also be obtained from the appropriate contracting officer. The provision at FAR 52.212-1, Instructions to Offerors Commercial Items applies. Addendum to FAR 52.212-1, Paragraph (b)(5): Offers shall provide an express warranty which at a minimum shall be the same warranty terms, including offers of extended warranties, offered to the general public. Express warranties shall be included in the contract. Clause 52.212-4, Contract Terms and Conditions Commercial Items applies as well as the following addendum clauses: FAR 219-1, Small Business Program Representations; FAR 52.219-6, Notice of Total Small Business Set-Aside; FAR 52.211-5, Material Requirements. 52.232-18, Availability of Funds. The clause at 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Commercial Items applies with the following applicable clauses for paragraph (b): FAR 52.222-26, Equal Opportunity; FAR 52.222-35, Affirmative Action for Disabled Veterans and Veterans of the Vietnam Era, FAR 52.222-36, Affirmative Action for Workers with Disabilities; FAR 52.222-37, Employment Reports on Disabled Veterans and Veterans of the Vietnam Era. DFARS 252.212-7001, Contract Terms and Conditions Required to Implement Statutes or Executive Orders Applicable to Defense Acquisitions of Commercial Items, applies with the following clauses applicable for paragraph (b): DFARS 252.225-7001, Buy American Act and Balance of Payment Program; and DFARS 252.225-7012, Preference for Certain Domestic Commodities; and FAR 52.211-6, Brand Name or Equal. OFFERORS ARE REQUIRED TO COMPLETE AND INCLUDE A COPY OF THE FOLLOWING PROVISIONS WITH THEIR PROPOSALS: FAR 52.212-3, Offeror Representation and Certifications Commercial Items. Evaluation : The government intends to make a single award to the responsible offeror whose offer is the most advantageous to the government considering price and price-related factors. Award will be made to the offeror meeting the requirments stated in the above statement of work at the overall lowest price. Note: The full text of the Federal Acquisition Regulations (FAR) can be accessed on the Internet at www.arnet.gov.far or www.deskbook.osd.mil; Defense Federal Acquisition Regulation Supplement (DFARS) can be accessed on the Internet at www.dtic.mil/dfars. Parties responding to this solicitation may submit their quote in accordance with their standard commercial practices (e.g. on company letterhead, formal quote form, etc.) but must include the following information: 1) Company's complete mailing and remittance addresses, discounts for prompt payment, if any (e.g. 1% 10 days), anticipated delivery / availability of product / s, the company's CAGE code, Dun & Bradstreet Number, and Taxpayer ID number. In addition, if you are quoting on a comparable commercial item, product literature

Web Link

click here to download a copy of RFQ (http://www.neco.navy.mil)

Record

Loren Data Corp. 20010820/RSOL004.HTM (W-228 SN50V1I1)