D -- DESIGN AND IMPLEMENT A SPEECH-ENABLED TELEPHONE APPLICATION

Notice Date

July 10, 2001

Contracting Office

Washington Metropolitan Area Transit Authority (WMATA), Department of Procurement, 600 Fifth Street, N.W., Washington, DC 20001

ZIP Code

20001

Solicitation Number

RFP CA-4567/RK

Response Due

August 15, 2001

Point of Contact

Point of Contact -- Rose Kelly, Contract Administrator, by fax 202/962-2038.

E-Mail Address

WMATA (rkelly@wmata.com)

Description

The Washington Metropolitan Area Transit Authority requires the services of a vendor to design and implement a speech-enabled telephone application to provide callers with travel itineraries on Metrobus, Metrorail and other regional transit carriers that are contained in the Automated Routing Transportation System (ARTS) System Database. ATRS is a geographic/transit trip planning application that serves as the search engine for a number of existing applications including the trip planning tool used by WMATA's agent assisted telephone call center and the ride guide which is a web-based application that resides on WMATA's web site. Currently, WMATA handles over 3.8 million information request annually including over 2.4 million calls to the live agent call center, over one million instances of services via the ride guide and approximately 400,000 calls that are serviced by the current voice response application, which is a non-interactive recorded message system alternative to the agent assisted telephone service. Development of a Speech Enabled Trip Planning Application will provide service 24 hours a day, seven days a week using automated alternatives. Proposals are due on or about August 15, 2001. A Pre-Proposal Conference will be held on July 27, 2001 at the Authority's Silver Spring Location at 8405 Colesville Road, Building 3, Suite 500, Silver Spring, MD at 10:00 a.m., to answer any questions about the project. Requests for the solicitation should be made by written request only to: Rose Kelly-Mitchell, 600 5th St., N.W., Washington, D.C. 20001, Fax (202) 962-2038 or E-mail rkelly@wmata.com.=20

Record

Loren Data Corp. 20010712/DSOL008.HTM (D-191 SN50R3K2)