D -- DETAINEE TELEPHONE SERVICES

Notice Date

April 16, 2001

Contracting Office

Department of Justice, Immigration & Naturalization Service, Director of Procurement, 425 I. Street, N.W., Room 2208, Washington, DC, 20536

ZIP Code

20536

Solicitation Number

Reference-Number-DDP-01-0001

Response Due

April 30, 2001

Point of Contact

Kathy Kallinikos, Contracting Officer, Phone 202-514-0017, Fax 202-616-2414, Email kathryn.j.kallinikos@usdoj.gov -- Joe Garforth, Contracting Officer, Phone 202-514-3630, Fax 202-616-2414, Email

E-Mail Address

Kathy Kallinikos (kathryn.j.kallinikos@usdoj.gov)

Description

INS anticipates releasing a solicitation for this requirement in May 2001. The Detention and Deportation branch of the Immigration and Naturalization Service (INS), an agency of the U.S. Department of Justice, is responsible for safely and humanely detaining, transporting, processing and supervising illegal aliens who are awaiting removal or other disposition of their case. The Detention and Deportation branch currently operates eight (8) Service Processing Centers (SPCs), 7 contract detention facilities and one (1) Federal Detention Center (FDCs) that are charged with the care and custody of an estimated 9,000 detainees. Through a series of Inter-Governmental Service Agreements (IGSAs) INS has access to approximately 425 IGSA facilities that house an additional 11, 000 individuals. The Headquarters Office (located in Washington D.C.) is responsible for the control and coordination of all activities of the Federal Immigration Detention System. Each INS detention facility operates a direct dial telephone system (DEBIT) for the use of the detainee population. This telephone system allows detainees controlled access to telephones to make outgoing calls. Only detainees who have been in the detention center for more than 72 hours or in custody for more that 72 hours are able to make these phone calls. Of the 425 IGSA facilities, 21 of the facilities have their own telephone systems and may be excluded from this procurement. The Government expects that a minimum of 205 IGSA facilities will require telephone service. The maximum number of facilities is estimated to be 425. The average daily number of detainees in these facilities is approximately 11,000 with an overall average of 60 per IGSA facility (not including the top 9 IGSA facilities). Government standards require that one telephone (at a minimum) be made available for each group of 25 detainees. The Contractor shall be responsible for providing direct detainee free calls in approximately 425 IGSA facilities. The INS assumes no liability for the equipment, damage to the equipment, vandalism to the equipment by detainees, or the cost associated with maintenance, repairs, and upkeep of the system. Placement and operation of a detainee telephone system in IGSA facilities is the sole risk and responsibility of the contractor. Repairs, replacement, maintenance, upgrades, or general upkeep of the proposed system will remain the responsibility of the contractor throughout the term of the contract. Repairs, replacement of equipment, maintenance, upgrades and upkeep of the equipment will have no effect on the agreed upon commission and no costs will be incurred by the INS at any time for the operation of a detainee telephone system within any of the IGSA facilities. The following calls are to be provided to detainees (who have been in the IGSA facility in excess of 72 hours) at no charge to the detainee. These calls are to be billed to INS. Detainee calls are permitted to be placed to the following locales and in the following situations: (a) Local Immigration Courts (b) Board of Immigration Appeals (c) Federal and State Courts (d) Consular Offices (e) Pro Bono Legal Service Providers (f) Federal, State and Local Government Offices (for the purposes of obtaining documents) (g) Personal Emergencies The contractor shall provide the minimum number of "no cost" programmable speed numbers needed to satisfy INS policy requirements. These phone numbers will change from time to time during the life of the contract and the contractor shall implement any telephone number changes within two hours of notification or the contractor may provide training to local IGSA personnel so that they may implement the telephone number changes. The estimated number of toll free telephone numbers at each facility is estimated to be from 10-15. The telephone numbers for each IGSA facility shall be given to the contractor after award. The contractor's system must allow for programming of times that calls may be placed and times that no calls may be placed, or must provide accessible phone kill switches that are accessible by IGSA personnel. The hours each IGSA facility allow telephone access varies from facility to facility. Normally facilities allow telephone access between the hours of 6:00 a.m. and 10:00 p.m., seven days per week. No other types of calls, locales of calls or call situations are included in this procurement. Capabilities of this system shall include the following: (a) Provide a comprehensive audit trail of account activities; (b) Track call pricing information before and as a call is being processed; (c) Produce a variety of cost and call accounting and management reports; (d) Provide supervisory control of system configuration files (each control station must have user controls and password protection to prevent unauthorized access); (e) Provide for the archival of call history, cost, and call accounting information on electronic media; and (f) Prevent detainees from making Third Party calls, Collect calls and Debit calls.

Web Link

Visit this URL for the latest information about this (http://www.eps.gov/cgi-bin/WebObjects/EPS.woa/wa/SPF?A=R&P=Reference-Number-DDP-01-0001&L=3187)

Record

Loren Data Corp. 20010418/DSOL016.HTM (D-106 SN50J3D2)