D -- CALLWARE'S CALLEGRA INTEGRATED CALL MESSAGING SYSTEM

Notice Date

March 14, 2001

Contracting Office

Defense Finance and Accounting Service-Acquistion Support Organization, 1931 Jefferson Davis Hwy, Arlington, VA 22240-5291

ZIP Code

22240-5291

Solicitation Number

MDA220-01-T-0008

Response Due

March 23, 2001

Point of Contact

Sandy Kleinknecht, Contract Specialist, 216-522-5634

E-Mail Address

Sandy Kleinknecht, Contract Specialist (sandra.kleinknecht@dfas.mil)

Description

i)This is a combined synopsis/RFQ for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotes are being requested and a written solicitation will not be issued. (ii) The solicitation number MDA220-01-T-0008 is issued as a Request for Quote (RFQ) (iii) This solicitation document and incorporated provisions and clauses are in effect through Federal Acquisition Circular 97-22. (iv) This solicitation is a small business set aside and the North American Industry Classification System (NAICS) code is 541512 Computer Systems Design Services with a small business size standard of $18.0 million. (V) Provide a price quote for the Callware Technologie's Callegra voice messaging system, to include hardware, software, integration, training and technical support as described below. BACKGROUND: Technology Services Organization Pensacola (TSO-PE) currently uses the Key Voice Technologies Verbatim Voice Mail System. This system is DOS based, runs on an Intel DX2-66 personal computer, can support up to eight simultaneous phone calls and has 150 hours of voice message storage. The Verbatim system has no integration capability with user's workstations and cannot interface with network applications. Connection to the NEC NEAX 2400 PBX is through the use of eight analog phone extensions. Verbatim is supported by Key Voice Technologies, but will not receive updates or new features. The NEC NEAX 2400 PBX currently supports 36 OPE lines. The NEC 2400 currently handles between 900 and 1000 incoming calls per day. TSO-PE operates with a switchboard operator/receptionist currently routing all incoming calls. TSO-PE plans to provide callers with a means to reach their intended party without first going through the operator. REQUIREMENT: TSO-PE would like to purchase a voice messaging system that will support TSO-PE's current voice messaging needs and will be capable of supporting future requirements. Required voice messaging must: (A) Run on either a Novell or standalone Microsoft NT 4.0 server (b) Must integrate with the NEC NEAX 2400 (C) Provide the ability to dial an extension directly or dial by name, speak directly to the switchboard operator or use the Automated Call Distribution menus that will route them to a Customer Support Help Desk. The desktop client software will be installed on all TSO-PE's Local Area Network (LAN) user's desktops and will provide a Graphical User Interface (GUI) tool which will interface with the voice mail system. Users will be able to receive and review voice mails at the desktop, forward voice mails, attach verbal or written notes to voice mails and provide the capability to forward voice mails through the email system. There will be capability for notification and escalation services through the use of pagers and cell phones. Callware's Callegra, the product identified to fulfill TSO-PE's requirements is an Open Standard system capable of interfacing with Microsoft Exchange and Outlook. User training for two people is required on the installation and administration of voicemail and fax on a Windows NT operating system. This requirement includes a 25-incident support plan. (vi) DESCRIPTION: CallWare's Callegra for Windows NT CONFIGURATION: CLIN 0001: Max 400 Industrial Rack Mount Chassis Model FS1027 (6U Rack Spaces) with: (A)Passive Back Plane Single Board Computer w/100MHz bus (B)Intel PIII 600MHz Processor (C)256MB RAM (D)RAID 1 Hardware Mirrored 9GB SCSI Hard Drives with Adaptec Controller (E)14 ISA Slots & 4 PCI Slots (F)Dual Hot Swap 300 Watt Power Supplies (G)Video Adapter (H)10/100 Network Interface Controller (I)CD-ROM (J)3.5" floppy drive (H) MS Windows NT Server 4.0 (5 user) (I)12-month advanced replacement warranty on server components or the complete server if needed. CLIN 0002: 1 EACH CallWare Callegra 24 Port Software for NT CLIN 0003: 6 EACH Dialogic D41ESC 4 Port Voice Board(24 ports) CLIN 0004:CallegraDESK Client for 300 Users (1 250 user pkg,1 50 user add-on package) This includes necessary modules for a synchronized two-way integration to Microsoft Exchange/Outlook. CLIN 0005: Technical Services to include: (1) Setup and initial configuration of server hardware and NT Operating System (2)Installation and initial configuration of the CallWare Callegra for Windows NT Application Software (3)Integration of Callegra to the NEC 2400 utilizing in-band integration methods (4)Initial setup of CallWare features including Client Mailboxes, Automated Attendant and Multiple Day/Time Tables, etc. CLIN 0006: APC SU700RM 700 Watt Rackmount UPS (2U Rack Spaces) CLIN 0007: Premium 25 Support Plan (25 incidents) CLIN 0008:Training: Core Technology, Callegra for Windows NT (Course 551): (2 people). (vii)Delivery will be FOB destination to: Defense Finance & Accounting Service, Technology Services Organization, Bldg. 801, 250 Raby Avenue, Saufley Field, Pensacola, FL 32509. Delivery of total system, to include installation and training, is required to be complete by 9/30/01. (viii) Offerors shall include a completed copy of the provisions at FAR 52.212-3, Offeror Representations and Certifications-Commercial Items, with their offer. The clauses 52.212-1, Instructions to Offerors -Commercial, 52.212-4, Contract Terms and Conditions- Commercial Items, and DFARS 252.204-7004, Required Central Contractor Registration, apply to this acquisition. Quotes must be submitted by 4:00 EST, March 23,2001. Failure to provide any of the documents requested in this quote may render your quote unacceptable and ineligible for award. Quotes in response to this notice may be submitted in writing, via facsimile, or electronically. The facsimile number is 216-522-6352. Electronic address is sandra.kleinknecht@dfas.mil. Mailing address: Defense Finance and Accounting Service, 1240 East 9th street, Attn: Sandy Kleinknecht room 1441, Cleveland, Ohio 44199. All responses to this notice must make reference to solicitation MDA220-01-T-0008. To be eligible to receive an award from this solicitation, contractor must be registered with the Central Contractor Registration (CCR) Database. In order to register, you may apply through the Internet at http://www.ccr2000.com. Verification of CCR registration must accompany your quote.

Record

Loren Data Corp. 20010316/DSOL003.HTM (W-073 SN50G288)