D -- MICROSOFT PREMIER SUPPORT SERVICES

Notice Date

February 7, 2001

Contracting Office

Defense Threat Reduction Agency/AM, DTRA Annex, 8725 John J. Kingman Road, MSC 6201, Fort Belvoir, VA 22060-6201

ZIP Code

22060-6201

Solicitation Number

DTRA01-01-T-0006

Response Due

February 20, 2001

Point of Contact

Contact Delilah Jones, Contract Specialist, (703) 767-4602, or David Miller, Contracting Officer, (703) 767-5766

E-Mail Address

Click here to contact the contract specialist via (delilah.jones@dtra.mil)

Description

Notice of intent to award a sole source contract. The Defense Threat Reduction Agency (DTRA) has the requirement for Microsoft Premier Support Services. The support includes proactive support planning, problem resolution, and special consulting for the Microsoft software products resident on the Agency Local Area Network. This is a notification of DTRA's intent to negotiate and award a purchase order with Microsoft Corporation, Charlotte, NC. The Microsoft Premier support shall provide solution-oriented technical support and personalized support management and services. Technical support shall include immediate access to full resources of the Microsoft Support Network. This support shall be available 24 hours a day, 7 days per week for desktop applications, personal operating systems, development, and advanced systems. This support shall provide an issue-management process in which all appropriate Microsoft resources are applied to resolve customer issues promptly and to the customer's satisfaction. The support shall cover all currently released Microsoft products, plus a selected set of pre-release products. Vendors qualified to provide the subject services under terms and conditions more advantageous to the Government should submit technical evidence of their capability to the above address no later than 2:00 PM EST on February 20, 2001. All responses will be considered by DTRA. Evidence submitted should clearly demonstrate the vendor's ability to provide the requisite services and the price for doing so. No solicitation document exists ad requests for such will not be considered. No telephone responses will be honored. Facsimile responses are acceptable and should be directed to Ms. Delilah Jones at (703) 767-4691. As a result of analyzing responses to this synopsis of intent, the Contracting Officer may determine that a solicitation will be issued, but no additional synopsis will be published. Any such solicitation will be issued to the intended vendor and all interested parties that respond to this synopsis of intent and demonstrate their technical capability to provide the requisite services.

Record

Loren Data Corp. 20010209/DSOL008.HTM (W-038 SN50D032)