U -- CUSTOMER SERVICE TRAINING

Notice Date

February 1, 2001

Contracting Office

VISN 15, DDE VA Medicial Center, 4101 S. 4th Street, Leavenworth, KS 66048

ZIP Code

66048

Solicitation Number

V15-01-0109

Response Due

February 22, 2001

Point of Contact

Oscar Del Bosque, (913)758-4295, and/or Mark Zinser, (913)758-4241

Description

The Department of Veterans Affairs Medical Center, Kansas City, MO is soliciting bids to provide customer service training. The desired outcome of the employees at the Department of Veterans Affairs Medical Center, Kansas City, MO will model excellence in customer service with both internal and external customers. Training to be highly interactive, and must be customized to align with the four key principles: respect, professionalism, attitude of helpfulness, and positive customer interactions. Solicitation documents will be ready on or about February 12, 2001. This is a 100 % small business set-aside. Interested parties may request a bid package in writing from the Contracting Officer. Request for the solicitations may be faxed to (913)758-6495, Attn: Oscar Del Bosque, e-mail to Oscar.Delbosque2@med.va.gov, or by postal mail. Please ensure that your request includes your name, point of contact, solicitation number, description, your address, telephone number.

Record

Loren Data Corp. 20010205/USOL001.HTM (W-032 SN50C505)