R -- FAMILY SUPPORT CENTER RECEPTIONIST

Notice Date

October 11, 2000

Contracting Office

Department of the Air Force, Air Mobility Command, 437th CONS, 101 E. Hill Blvd, Charleston AFB, SC, 29404-5021

ZIP Code

29404-5021

Solicitation Number

F38610-01-T-0001

Response Due

November 3, 2000

Point of Contact

Joy Baity, Contract Specialist, Phone (843) 963-5168, Fax (843) 963-5183/2850, Email Joy.Baity@charleston.af.mil -- Shirley Blue, Contract Specialist, Phone (843) 963-5169, Fax (843) 963-5183, Email

E-Mail Address

Joy Baity (Joy.Baity@charleston.af.mil)

Description

This is a combined solicitation/synopsis for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation. Request for Quotations are being requested and a written solicitation will not be issued. Solicitation number F38610-01-T-0001 is a Request for Quotation. This solicitation document and incorporated provisions are those in effect through Federal Acquisition Circular 97-15. This procurement is 100% set-aside for small business concerns. The North American Industry Classification System (NAICS) Code is 54190. The small business size standard is $5,000,000. The contract period is 1 Dec 00 -- 30 Sep 05 (58 months). The offeror shall provide as a response to this solicitation: (1) a resume detailing relevant training and experience; (2) a list of at least three recent references; (3) a completed price list (Attachment 1), and (4) a completed clause 52.212-3. Quotes may be submitted in hard copy or electronically, either through email, fax, or mail. Regardless of method of delivery, it is the offeror's responsibility to ensure receipt of the quote by the time and date stated on the solicitation. STATEMENT OF WORK RECEPTIONIST: I. Services Provided: Contractor will provide information and referral assistance to clients seeking services as they enter the Family Support Center. Contractor will perform preliminary assessment of clients_ needs and refer them to appropriate staff personnel. a. Contractor will answer incoming calls, perform preliminary needs assessment, and forward calls to staff members or helping agencies as required. b. Contractor will make, change and confirm appointments, and maintain appointment books, program signup lists and classroom schedule for staff in accordance with locally established procedures. c. Contractor will provide assistance to the Discovery Center Specialist as required, including scanning disks for viruses, providing basic assistance to customers or referring Discovery Center customers to appropriate program manager. d. Contractor will be responsible for retrieving and distributing e-mail task and information in accordance with locally established procedures. e. Contractor will record statistics on customer contacts, then compile and report statistics in accordance with locally established procedures. f. Contractor will perform routine administrative duties including collecting and distributing incoming mail (received through base mail, electronic mail or fax machine) and maintaining time cards. g. Contractor will be responsible for establishing and maintaining a suspense system to ensure internal and external taskings are tracked and completed in a timely and effective manner. h. Contractor will provide assistance to FSC staff as required, including contacting program attendees (via telephone or e-mail) to confirm attendance prior to scheduled event. i. Contractor will provide assistance to Chief of Programs with volunteer resource program, including collection of volunteer hours from base volunteer coordinators, documentation of volunteer hours, and distribution of volunteer recognition documents. j. Contractor will assist with preparing correspondence (travel orders, forms, letters, meeting minutes and other documents) in accordance with locally established procedures and formats. k. Contractor assists with maintaining an administrative filing system in accordance with AFI 37-122 and locally established procedures. NOTE: 75% Receptionist 25% Administrative. II. Physical Security: The contractor shall be responsible for safeguarding all Government property provided for contractor use. At the close of each work period, government facilities, equipment facilities, equipment, and materials shall be secured. a. Key Control: When issued building keys, the contractor shall ensure that all keys issued by the Government are not lost, duplicated or used by unauthorized personnel. The contractor shall report any loss of keys to the FSC Superintendent. Keys will be returned to FSC Superintendent at contract close out. b. Contractor will safeguard facility and equipment in accordance with FSC procedures. III. Controls over work: a. Provide reports to the Director or Chief of Programs as required by established procedures or when requested. b. Work week will be Monday through Friday from 0800 to 1700 with an hour for lunch. c. Contractor will have pay vouchers signed by the Chief of Programs, Superintendent, or Director and provide a record copy. IV. Other Significant Factors/Qualifications: Contractor must have a background in, and/or working knowledge of: a. Customer service, knowledgeable in face to face relations, and appropriate phone conduct. b. The military community or the Family Support programs. c. Correspondence and filing systems requirements peculiar to the military environment. d. Competence in operating an IBM compatible computer, Pentium II or above. Must be able to effectively utilize the following software programs: 1) Microsoft Windows 98 and Windows NT; 2) e-mail and Basic Network Functions; 3) Schedule+; 4) Microsoft Office Programs (Word, Excel, PowerPoint). e. Level of Experience: One year in some social services setting and/or 2 years receptionist/admin experience. The provision at FAR 52.212-1, "Instructions to Offerors -- Commercial Items" is applicable to this solicitation. The provision at FAR 52.212-2 " Evaluation -- Commercial Items" is applicable to the solicitation and the blanks in (a) are completed as follows: price, technical capability, and past performance, with technical capability and past performance when combined being greater in importance than price. Offerors shall include with their offers a completed copy of the provision at FAR 52.212-3 "Offeror Representations and Certifications -- Commercial Items. FAR clause 52.212-4, Contract Terms and Conditions -- Commercial Items is applicable to this solicitation. FAR clause 52.212-5, Contract Terms and Conditions Required to Implement Statutes or Executive Orders -- Commercial Items is applicable and the following clauses are checked: 52.222-21, "Prohibition of Segregated Facilities"; 52.222-26, "Equal Opportunity"; 52.222-35, Affirmative Action for Disabled Veterans and Veterans of the Vietnam Era"; 52.222-36, Affirmative Action for Workers with Disabilities"; 52.222-37, "Employment Reports on Disabled Veterans and Veterans of the Vietnam Era"; 52.232-33, "Payment by Electronic Funds Transfer -- Central Contractor Registration. FAR clauses 52.232-18, "Availability of Funds"; and 52.219-6, "Total Small Business Set-Aside" are applicable. DFARS clause 252.204-7004, "Required Central Contractor Registration" (CCR) is applicable to this solicitation. The full text of these clauses may be assessed electronically at this address: http://farsite.hill.af.mil/. Responses to this RFQ must be received via email, fax, mail, or delivery, by 3 November 2000 no later than 4:30 PM Eastern Standard Time at the 437th Contracting Squadron, 101 E. Hill Blvd, Charleston AFB SC 29404-5021. Responses should be marked with the solicitation number and addressed to Joy Baity or Shirley Blue. Vendors not registered in the Central Contractor Registration (CCR) database prior to award will not be eligible for award. Vendors may register for CCR by calling 1-800-334-3414 or register on line at www.CCR2000.com. For more business opportunities visit web site http://www.selltoairforce.org; http://www.sba.gov; and http://437contracting.charleston.af.mil. ATTACHMENT 1 PRICE LIST CLIN DESCRIPTION U/I # UNITS UNIT PRICE TOTAL 0001 Basic Contract Period MO 12 __________ _______ 1 Dec 00 -- 30 Sep 01 0002 1st Option Period MO 12 __________ ________ 1 Oct 01-30 Sep 02 0003 2nd Option Period MO 12 __________ ________ 1 Oct 02-30 Sep 03 0004 3rd Option Period MO 12 __________ ________ 1 Oct 03-30 Sep 04 0005 4th Option Period MO 12 __________ ________ 1 Oct 04-30 Sep 05 Total All CLINs ________ Note: Only actual quantities delivered or performed will be paid.

Web Link

Visit this URL for the latest information about this (http://www2.eps.gov/cgi-bin/WebObjects/EPS?ACode=P&ProjID=F38610-01-T-0001&LocID=514)

Record

Loren Data Corp. 20001013/RSOL005.HTM (D-285 SN504097)