Defense Threat Reduction Agency/AM, 45045 Aviation Drive, Dulles, VA 20166-7517

D -- CISCO HARDWARE MAINTENANCE SOL DTRA01-00-T-0007 DUE 032400 POC Sally Stephens, Contract Specialist, (703)810-4790 or David Miller, Contracting Officer (703)810-4796 E-MAIL: Click here to contact the Contract Specialist via, sally.stephens@dtra.mil. The Defense Threat Reduction Agency (DTRA) has a requirement to provide four (4) types of CISCO Hardware Maintenance for the Agency's CISCO Hardware at the following CONUS and OCONUS DTRA facilities to support the Agency Local Area Network: Dulles and Chantilly, VA; Magna, UT; Rhien Mein AB, Germany; Yokota AB Japan; Moscow, Russia; and Travis AFB, CA. The four (4) types of Maintenance required follows: SMARTnet 8X5xNext Business Day(NBD) Maintenance provides 24X7X365 access to CISCO's Connection On-line (CCO), 24x7x365 access to the Cisco Technical Assistance Center (TAC) with customer-driven problem prioritization, major software and maintenance releases, update of product documentation (both compact disc and printer copies), and next-day delivery (Monday through Saturday) of replacement parts (next business day in Europe). SMARTnet 8x5x4 includes all features of SMARTnet 8x5xNBD, plus a faster response time for replacement parts. Four (4) business-hour response for advanced replacement parts from 9:00 a.m. to 5:00 p.m. local time, Monday through Friday, excluding Cisco-observed holidays. SMARTnet 24x7x4 includes all features provided with SMARTnet, plus the fastest response time for replacement parts. Four-hour (4) response time for advance replacement parts 24 hours a day, 7 days a week, including Cisco-observed holidays. SMARTnet On-site 24x7x4 provides all services under SMARTnet 24x7x4. Four-hour (4) on-site service and parts, 24 hours a day, 365 days a year, including, Cisco and locally observed holidays for on-site hardware maintenance. Provides all parts, labor, and materials required for hardware maintenance. Critical problem escalation and installation of all mandatory engineering and factory change notices. The RFQ is being issued as a 100% Small business Set-Aside in accordance with FAR 19.502-2l. The SIC code for this procurement is 7378. Requests for the RFQ must be in writing and must cite the RFQ number. Include your email address. RFQ's will be sent electronically. Requests via facsimile machine referencing the RFQ number should be faxed to Sally Stephens, Contract Specialist at (703)810-4675. No telephone responses will be honored. Posted 03/16/00 (W-SN435034). (0076)

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