Department of the Air Force, Air Education and Training Command, Randolph AFB Contracting Office, 395 B Street West Suite 2, Randolph AFB, TX, 78150-4525

D -- MICROSOFT PREMIER LEVEL TECHNICAL SUPPORT SOL Reference-Number-FUFPC200530100 DUE 031400 POC Shirley Puente, Contract Specialist, Phone 210-652-5183, Fax 210-652-2759, Email shirley.puente@randolph.af.mil -- Elizabeth Passmore, Contract Specialist, Phone 210-652-5117, Fax 210-652-2759, Email WEB: Visit this URL for the latest information about this, http://www.eps.gov/cgi-bin/WebObjects/EPS?ACode=P&ProjID=Reference-Num ber-FUFPC200530100&LocID=464. E-MAIL: Shirley Puente, shirley.puente@randolph.af.mil. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in FAR Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; proposal is being accepted and a written solicitation will not be issued. Purchase Request Number FUFPC200530100 is issued as a request for quotation. The solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 97-12. Requirement is to provide Microsoft premier Level Technical Support for the period Mar 00 through Mar 01. Support provides technical service to assist in planning implementation, migration, and software upgrade projects for all Microsoft products used on computer systems located at HQ AFPC/MSIC, Randolph AFB, TX. It is the intent of the Government to award on a sole source basis to Microsoft Corporation pursuant to FAR 6.302-1. Interested parties cabable of providing the above must submit written and technical proposals providing firm evidence of their ability to perform. All responses will be fully considered, but must be submitted on Microsoft Premier Level Technical Support. Award will be made using Simplified Acquisition Procedures, therefore the evaluation procedures as Far 13.106-2 will be used. One (1) year, commencing on the Effective Date of the Purchase Order. Subject to the terms and conditions hereof, Contractor agrees to make the specified service available to the customer for the specified period for the specified software. Principal period of support: 24 Hours a day, 7 days a week up to 150 separate problems (incidents) per year with Escalation Management to resolve problems in a timely manner normally 24 hours. Additionally, remote dial in capability is required with permission of Government to assist in resolution of problems. Provide a Technical Account Manager (TAM) to coordinate and streamline services. The contractor shall provide maintenance services at the prices contained in the Schedule and keep the software in good operating condition. Technical Support: The contractor will provide a TAM to provide assistance in helping to successfully develop, deploy, and manage critical business systems built around Microsoft products. The contractor will provide up to 150 incident support. Each incident support will include: Supportability Consulting to identify and help prevent common support issues to decrease the likelihood of system outages and minimize total costs; Supportability Review to provide a systems assurance review of a plan for a specific system implementation, migration, or upgrade; Annual Support Checkup to provide an assessment of common support issues in key mission-critical environments; and Technical Information on an on-going basis to provide technical information on Microsoft products applicable to the Government_s environment. The Government shall provide access via remote dial in as needed to assist in diagnosing and resolution of any incidents. Support Agreement fees shall be invoiced upon commencement of contract period. This agreement shall not renew automatically at the end of the one (1) year period stated herein. To be eligible to receive an award resulting from this solicitation, contractor must be registered in the DOD Central Contractor Registration (CCR) database, NO EXCEPTIONS. To register, you may apply through the Internet at http://ccr.edi.disa.mil. Responses to this notice shall be provided in writing via e-mail to Ms. Shirley Puente at shirley.puente@randolph.af.mil no later than 14 Mar 00, 2:30 P.M.(CT). Offerors must also include a completed copy of the provisions at FAR 52.212-3, Offer Representations and Certifications-Commercial Items that can be obtained at http://www.arnet.gov/far. The provision at 52.212-1, Instructions to Offerors-Commercial, applies to this acquisition. The following clauses also apply: 52.212-4 Contract Terms and Conditions-Commercial Items. Paragraph (C) of this clause made only by written agreement of the parties, with the exception of: (1) Administrative changes such as changes in the paying office, appropriation data, etc. (2) No cost amended shipping instructions (ASI) if-(A) The ASI modifies a unilateral purchase order, and (B) The contractor agrees verbally or in writing, (3) Any change made before work begins if- (A) The change is within scope of the original order, (B) The contractor agrees; (C) The modification references the contractor_s verbal or written agreement. 52.212-5, Contract Terms and Conditions _ Commercial Contract Terms and Conditions Required to Implement Statues or Executive Orders _ Commercial Items with these additional FAR clauses marked: 52.222-26, Equal Opportunity (E.O. 11246); 52.222-35, Affirmative Action for Special Disabled and Vietnam Era Veterans (38 U.S.C. 4212); 52.222-36, Affirmative Action for Handicapped Workers (29 U.S.C. 793); 52.222-37, Employment Reports on Special Disabled Veterans and _Veterans of the Vietnam Era (38 U.S.C. 4212); 52.232-33. Payment by Electronic Funds Transfer-Central Contractor Registration (31 U.S.C.4212); 52.204-6, Data Universal Numbering System; 52.204-7004, Required Central Contractor Registration and 52.237-2, Protection of Government Buildings, Equipment and Vegetation. In addition, DFAR 252-212-7001 with these additional clauses being applicable: 252.225-7007, Buy American Act-Trade Agreements-Balance of Payments Program; 252.227-7015, Technical Data-Commercial Items; and 252.227-7037, Validation of Restrictive Markings on Technical Data; 252.204-7004, Required Central Contractor Registration. All information Technology must be Year 2000 Compliant. Posted 03/08/00 (D-SN432487). (0068)

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