CALL CENTER NETWORK SOLUTION STATEMENT OF NEED The United States Postal Service (USPS) seeks to identify and pre-qualify supplier's capable of providing an innovative and commercially available Call Center Network Solution(s) in association with the USPS Corporate Call Management (CCM) program. The CCM program is designed to enhance the USPS customer telephone experience, improve operating efficiency, and increase revenue through the establishment of an effective call-handling infrastructure. To achieve these goals, CCM would like to capitalize on the existing call center industry experience and expertise by outsourcing the handling of its customer call volume. CCM is seeking a strategic association with an industry leading supplier(s) for a successful solution(s) that will deploy flexible work forces to (1) meet the increasing annual USPS inbound customer call volume forecasts and, (2) develop and manage additional outbound programs designed to increase revenue and enhance the customer contact experience. Interested supplier's may access the USPS CCM Statement of Need and detailed submission instructions at http://www.purchasing.gov under "Services and Supplies" solicitation number "102590-00-A-CCMX". Responses are due not later than January 14, 2000. WEB: click here to access the USPS Business Opportunity, http://www.purchasing.gov. E-MAIL: click here to contact Michael Whisler via email, mwhisle1@email.usps.gov. Posted 12/10/99 (W-SN407608).

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