DLA Administrative Support Center (DASC), Office of Contracting (DASC-CP), 8725 John J. Kingman Rd., Suite 0119, Ft. Belvoir, VA 22060-6220

D -- LEGATO SOFTWARE PRODUCTS MAINTENANCE AND HELP DESK SUPPORT SOL SP4700-99-Q-0054 DUE 092999 POC H. Maurice Ford., (703)767-1175 FAX NUMBER (703)767-1172 E-MAIL: click here to contact the Contracting Specialist via, harold_ford@hq.dla.mil. This is a combined synopsis/solicitation for commercial items prepared in accordance with the format in Subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only solicitation; quotations are being requested and a written solicitation will not be issued. This solicitation document and incorporated provisions and clauses are those in effect through Federal Acquisition Circular 97-13. The intention of this solicitation is to obtain Legato MaintenanceHelp Desk Services and software upgrades at the Defense Technical Information Center (DTIC)located at the Headquarters Complex (HQC), 8725 John J. Kingman Road, Building 2462, Fort Belvoir, VA 22060-6218 by a Firm Fixed Price Purchase Order. The period of performance is October 1, 1999 thru September 30, 2000. THE FOLLOWING IS A LIST OF THE REQUIREMENTS OF THIS SOLICITATION: PART NUMBER PRODUCT QUANTITY 2620-US TurboPak 1 2621-US 5 Client Connections 8 2625-US SNMP Module 1 2630-US Archive Module 1 2631-US HSM Module 1 2601-US Networker for UNIX 1 2615-US Autochanger > 64 1 3304-US ClientPak for Windows NT 1 3300-US ClientPak for UNIX 1 2906-US WorkGroup Ed for Win NT 1 2955-US BSM for MS Exchange NT 1 2993-US Open File Manager NT 3 DTIC requires Legato's Update Service plus the GoldCare Support Program. Legato's "Update Service" provides automatic software updates and enhancements, as well as access to online self-help programs and customer service. The Update and GoldCare Support shall include the following: *Automatic minor and major feature releases for supported software *New OS support and bug fixes when available *Access to Tech Dialog *Access to Self-help Services (CompuServe, FTP, World Wide Web) *Access to business and off-hours technical support on a per-incident basis *The opportunity to participate in special Legato programs *Access to designated Backline Technical Support Engineer(s) via telephone e-mail and FAX *24 X 7 Technical Support *Monthly telephone reviews of technical issues with designated Backline Engineer *A designated Legato Technical Support Manager for escalation management *Annual Technical Bulletin subscription "SEE NOTE 22" Posted 09/22/99 (W-SN383026). (0265)

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