Office of Acquisition and Grants, 1710 GWYNN OAK AVENUE, BALTIMORE, MD, 21207-5279

70 -- CALLER-ID UNITS DUE 091499 POC LESLIE HYMAN, 410-965-9476 WEB: Download Solicitation when/if available, http://www.ssa.gov/oag. E-MAIL: Contracting Officer, SSA/OAG, LESLIE.HYMAN@ssa.gov. This is a combined synopsis/Request for Quotation (RFQ) for Caller-ID Units. This announcement, known as SSA-RFQ-99- 3976, constitutes the only solicitation and is issued using the Federal Acquisition Regulation (FAR) Subpart 13 procedures. Quotations are hereby requested based on information contained herein, and a written solicitation will not be used. Background: The Office of Quality Assurance (OQA) plans to evaluate customer satisfaction with the Field Office Telephone Service by collecting Caller-ID information. The following as work is required. 1. Caller- ID units shall be provided/installed at each of the designated 55 Field Offices located in AL, AZ, CA, CO, FL, GA, IL, IN, IA, KS, LA, MD, MA, MS, MO, MT, NJ, NY, NC, OH, PA, PR, TX, UT and VA. Configuration of the Caller-ID unit shall be based upon line requirements, per office as provided by SSA. The vendor shall relocate (deinstall/reinstall) the existing Scout Units from 18 FO's located in AZ, CA, GA, IN, KY, MI, MO, NJ, NV, NY, OH, OR, PA, TN, and TX to supplement the additional (new) quantities required to meet the configuration requirements. 2. The contractor is required to validate the Caller ID feature during the initial installation. Due to possible delays with the local telephone company/GSA, additional site visits by the contractor maybe required in order to accomplish the validation process. 3. The Caller-ID units shall be equipped to capture up to 16 distinct lines (approximately) of Caller ID information (some offices may have more or less than the projected 16 lines). The contractor will be given a list of office line configurations to be connected to the Caller-ID. 4. The contractor shall remotely access each of the 55 site's Caller ID units daily, Monday through Friday after normal SSA Office hours, download the Caller ID information for (18) consecutive days. 5. The contractor shall send the downloaded Caller ID information electronically, via the Internet, to the designated SSA contact by close of business the following work day after the download. 6. All Caller ID units are to be installed and working (at a minimum) two weeks prior to the start of the study period for testing purpose before going online. 7. Each site Caller ID unit shall be programmed to suppress the first ring in order for the Caller ID unit to capture the information before the call is passed to the telephone system. 8. Caller ID information must include at a minimum: A. Office Code, B. The line number the call came in on, C. Duration of each call in seconds, D. Date of call, E. Time of call, F. Telephone number of caller and name, G. Digits dialed (entered) after the call has been answered until the call is terminated, H. Data will be downloaded in a Microsoft Excel Spreadsheet format. Hardware Configuration Requirements: Equipment shall be solid-state, firmware in design dedicated for the sole purpose of capturing Caller ID information and any dialed digits by the Caller. Equipment shall not exceed 5 pounds in weight to be capable of being wall mounted withoutthe need of heavy-duty mounting or bracketing devices. Equipment must be fully automated and require no assistance from the office staff. Equipment must be capable of connecting to a RJ11 jack. Equipment must be capable of supporting a minimum of 8 telephone lines per unit, within a serial type connection. Equipment must be capable of storing a minimum of 2000 calls a day. Installation Requirements: Equipment shall be installed in the Automated Data Processing room (ADP), telephone room or within a secure office in close proximity to the demarcation point of the telephone lines and telephone systems. Equipment shall be installed after normal working hours (5:00 PM), during the normal workweek (Monday-Friday). Any deviation from the schedule must be agreed upon by the Government. Based upon the availability of the caller-id feature (being on-line by the local telephone service provider), installation may require several site visits. The contractor shall provide a certified technician to install the equipment.Equipment shall be mounted upon the wall or telephone backboard. Installation shall include all necessary mounting hardware, cabling and/or accessories. The first download delivery schedule is November 1, 1999 through November 26, 1999. The second download delivery schedule is May 1, 2000 through May 24, 2000. The award against this RFQ shall be made to the offeror whose offer is found technically acceptable and represents the best "value" to the Government. Past performance/experience will be considered in making a best value decision. Offerors are instructed to submit three (3) references that include: name of firm, a contact person and telephone number. Award may be made based on the initial submission and without discussions or negotiations with offerors. Offerors are instructed to provide two (2) copies of their offer. Responses to this RFQ must be submitted by 3:00 p.m. EST on September 14, 1999, and shall be submitted to the attention of Leslie Hyman, 1710 Gwynn Oak Ave., Baltimore, MD 21207. Offerorsmust reference SSA-RFQ-99-3976 on their response to this notice. Posted 08/31/99 (D-SN374960). (0243)

Loren Data Corp. http://www.ld.com (SYN# 0330 19990902\70-0003.SOL)