Office of Acquisition and Grants, 1710 GWYNN OAK AVENUE, BALTIMORE, MD, 21207-5279

70 -- INVESTIGATIVE CASE MANAGEMENT SOFTWARE SYSTEM DUE 090299 POC JERRY BURTON, 410-965-9487 WEB: Download Solicitation when/if available, http://www.ssa.gov/oag. E-MAIL: Contracting Officer, SSA/OAG, JERRY.BURTON@ssa.gov. The Social Security Administration's (SSA) is seeking sources for a Commercially-off-the-Shelf (COTS) investigative case management software system (ICMS). This system must work within the current SSA infrastructure. It will be integrated with an in-house developed allegation data capture and administrative action system. SSA has committed to aggressively identify and resolve fraud, waste and abuse, which are targeted at SSA programs and systems. Essential to achieving this goal is the development of a comprehensive system and database that will provide information on fraud, waste and abuse to SSA and the Office of the Inspector General (OIG). The scope of this project is to provide a fully integrated system that supports the following three processes: ? The reporting and processing of allegations by every SSA employee and in particular by SSA organizations that detect fraud or take complaints from the public ? The processing by OIG of Criminal, Civil, and Civil Monetary Penalty cases that result fromallegations ? The processing by SSA components of administrative actions as a result of allegations and cases Any suggested ICMS software must address the OIG processing requirements for investigative case management, and allow for future consolidation of the functions of all three initiatives into a single comprehensive, enterprise-wide system. At the same time, this consolidated system will have stringent security measures in place that will deny access of case information to non-users of the case management system, but will allow sharing or passing specified data, and requests for development through a referral process. Specifically, the ICMS system must operate within the Agency's infrastructure, adhere to its standardized tools, and fulfill the listed criteria below. A list of SSA's standardized tools and detailed architectural information on SSA's IWS/LAN and Intranet environment are provided in appendix A. Information on the Mainframe environment is provided in appendix B.[Appendix A and B are attached to this CBD synopsis on SSA's Web site address -- http://mwww.ba.ssa.gov/oag/new-oag1.htm ] The ICMS system shall support case processing for at least 47 locations around the country. (-) The system shall support online assignment, submittal, approval, and referral of case information. (-) The system shall support as regular input into its database, case records from other SSA systems, such as Fugitive Felons. (-) The system will allow the data entry, query, and retrieval of cases and the ability to obtain the current status information. (-) The type of data the system shall accommodate is, but not limited to, general investigative and judicial actions, monetary restitution, projected savings and the like. (-) The system shall support cases linked to word processing documents for submitting Reports of Investigation (ROI). Thus, the system shall be able to interact with other software such as Microsoft Office, and easily import data from these applications into the system. Support for such Integrated Development Environment (IDE) is essential. (-) Retrieval of information shall be accomplished by selecting, at any time, from predefined fields. The system shall include fields to identify and track records by at least name, SSA organization, SSA Region, Social Security Numbers and SSA programs (i.e., Disability, Retirement & Survivors Insurance or Supplemental Security Income). (-) The system will be capable of recording and locating multiple investigative suspects on a single case file. (-) The system will be capable of creating appropriate audit trails. (-) The ability to conduct trend analysis shall be inherent in the system. Such analysis, in some cases, determines patterns of abuse and/or areas that may require more scrutiny. (-) Management information in the form of customized, ad-hoc and standard reports shall be available from the system including, but not limited to, Semi-Annual Report to Congress, Investigative Production Report, Individual Performance Report, Tracking Reports and the like. (-) The system shall support a Time and Accounting module for recording investigative hours spent by case investigators or special agents. (-) User friendly context sensitive on-line help screens shall be available. (-) The system must be Year 2000 compliant. The ICMS software must not require any modifications to the source code to function in SSA's hardware and software environment. If changes are necessary to implement SSA's business function requirements, specifically identified users should be able to make necessary changes by following instructions in the vendor-provided user's manual without modification to the source code. Interested vendors must send complete information including but not limited to functional characteristics, software architecture, hardware resource requirement, capacity, performance, price (GSA contract/commercial), delivery, inputs/outputs to the ICMS and a list of customers (contact names and phone numbers) using the suggested product within 30 days from this publication date. This isnot a request for proposal and the Government does not intend to pay for any information provided. While receipt of responses will not be acknowledged, information submitted will be used to broaden SSA's awareness of available products/solutions. When responding to this announcement, please refer to:IG CASE Management. 2 Posted 07/28/99 (D-SN360186). 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