Region 10, Environmental Protection Agency, Office of Management Programs, Acquisition Team, 1200 6th Avenue, Seattle, WA 98101

R -- FULL SERVICE PROVIDER OF SERIALS SUBSCRIPTIONS SERVICES SOL RFQ-WA-99-00005 DUE 012199 POC Lily Savic, Contract Specialist, 206-553-1275 E-MAIL: click here to contact the contract specialist or project, savic.lillian@epamail.epa.gov, sears.julienne@epamail.epa.gov. This is a combined synopsis/solicitation for commercial services prepared in accordance with the format of FAR subpart 12.6, as supplemented with additional information included in this notice. This announcement constitutes the only CBD solicitation. Proposals are being requested and must be received by COB 01/21/99. Submit two copies of the proposal. Requirement is for a full-service provider of serials subscriptions services. Required activities include ordering titles for several addressees, entering claims for missing issues, handling address changes with publishers, entering cancellations, researching publication information and providing account management reports. Collection currently includes approximately 180 titles . The various "ship to" addresses number fewer than 8. CONTRACTOR TASKS: I. BASIC SERVICES Provide complete serials acquisitions services to the EPA Region 10 Library .A SERIAL is defined as a publication in any medium issued in successive parts bearing numerical or chronological designations and intended to be continued indefinitely. Serials include periodicals; newspapers, annuals (reports, yearbooks, etc.); the journals, memoirs, proceedings, transactions, etc., of societies; and numbered monographic series." (Anglo-American Cataloging Rules) Services will include prompt placement and processing of serial orders and renewals, performing tasks associated with dealing with multiple publishers and handle invoices, payments, and problem resolution with publishers. Service shall cover all formats of serials: print, microform, electronic and cd-rom. Vendor shall maintain detailed order and payment records and issue EPA Region 10 Library a single consolidated invoice. Vendor must provide support for multiple "Ship To" addresses under one billing address. Vendor will serve as a clearinghouse for information on new serial publications and forward claims for missing issues. Firm-fixed pricing is required to avoid supplemental invoicing. Invoices must include the following accurate information: Title; International Standard Serials Number (ISSN); frequency of publication and publication schedule, information on delayed publications, discontinued titles, title changes and other pertinent publisher information. Vendor will have suitable experience servicing library accounts and possess capability to serve as single information source for all serials. 2. CUSTOMER SERVICE Provide a full-range of service to accomodate all requirements relating to serials acquisition management. Vendor staff shall possess knowledge of federal procurement procedures, policies, regulations and fiscal year constraints, preferrably with an office dedicated to U.S. government accounts. Vendor shall provide: a designated representative assigned to the EPA-R10 Library account; a toll-free number accessible during week-day business hours Pacific Standard Time; and service representatives available via telephone, fax and electronic mail. Urgent requests will be handled within 24 hours; responses to other requests provided within3 business days. 3. CLAIMING SUPPORT Vendor shall claim missing or damaged issues from publisher or supply single issues from their own collection, as available. Claims shall be handled promptly and efficiently, with a response to the EPA library within seven days. 4. TECHNOLOGY CAPABILITIES Vendor shall maintain and provide access to serial titles database on the Internet. Vendor shall have the capability to support electronic ordering, invoicing and other information transmittal, include electronic mail for communicating with clients is required. Vendor's on-line system should be easy to use and provide client access to detailed account information. Capability for receipt of payments via Electronic Funds Transfer is required. Vendor shall be compliant with all "Year 2000" requirements. 5. ADDITIONAL SERVICES Vendor shall have the ability to acquire specialized scientific-technical journals as well as annual publications required by our Library. New titles will be added to vendor's database upon request. Special, customized reports shall include information such as consolidated titles list, sorted by "SHIP TO" address, with publishers names and addresses. Additional reports required shall include accurate price projections for use in budget planning purpose and historical price anaylsis including percentage increases, average prices, etc. Vendor shall maintain a "missing copy bank" for undelivered or damaged single serial issues. PERIOD OF PERFORMANCE: February 1, 1999 through December 31, 1999. SELECTION CRITERIA:(1)Technical capability(a)On-line electronic capabilities (b)Samples(reports and other information relating to vendor's capability to perform the requested services)(2)Past Performance(a)References(demonstrating vendor's experience with other federal libraries)(3)Price All evaluation factors other than cost or price when combined are significantly more important than cost or price. Please contact Lily Savic (206)553-1275 or Juli Sears (206)553-2969 for additional information. Posted 01/05/99 (W-SN285347). (0005)

Loren Data Corp. http://www.ld.com (SYN# 0054 19990107\R-0003.SOL)