U.S. Department of Justice, Federal Bureau Of Investigation, J. Edgar Hoover Building, Rm 6833, 935 Pennsylvania Ave., N.W., Washington, DC 20535-0001

U -- EDUCATION & TRAINING SERVICES SOL RFQ90005 DUE 121898 POC Andrea K. Pearson, Contract Specialist, 202-324-2975 AMENDMENT. The announcement which appeared in the Commerce Business Daily on Thursday, December 1, 1998 (Issue No. 275873) is hereby amended. The purpose of this amendment is to add the following course description for each class and starting date. a) leadership skills I -- (leadership styles, motivation theory and application, creative problem solving, working with others and providing feedback, workforce diversity -- valuing differences, proactive vs reactive leaders, making a difference b) leadership skills II (role of the coach, setting goals, delegating properly, enabling employees to succeed, observing and measuring performance, giving feedback -- corrective and positive, motivation and morale, building trust c) introduction to teams (what makes a team?, team roles and responsibilities, stages of team development, communicating in a team environment, handling difficult team behaviors, gathering data and solving problems as a team, team meeting skills, the team project d) introduction to customer service -- (identifying the internal and external customers, what is good service?, dealing with difficult customers and suppliers, understanding the customer's needs, action planning for improved customer service e)change management concepts -- (reality check, change can cause, process of change, causes of change, why people resist change, seeing the benefits of the change, force field analysis, f) project management (project management: what is it?, project life cycle, the parameters of the project, project definition, planning the project, quality, time and cost of the project, who's responsible?, implementing the project plan, controlling the work, completing the project and evaluating results g)leadership skills III (keys to advance supervision, motivating through involvement, enhanced interpersonal communication, problem solving, ethical management h)conflict management (examining conflict situations, causes of conflict, conflict resolution styles, using conflict as an energizer, preventing unproductive conflicts, developing a collaborative atmosphere, practicing our technique) I) how to handle multiple priorities, working smarter by maximizing time, prioritizing under multiple supervisors, staying on task when others impose their priorities on you, keeping stress managed through realistic project goals g) going for the win/win -- ( what we negotiate daily?, influencing power, understanding style, preparing to present your views, collaboration tools to use, managing situations to arrive at a win-win) k) introduction to mentoring -- (fundamental roles of mentors, foundation principle upon which effective mentoring is based, communications and coaching techniques) l) problem solving (the problem solving process and steps, utilizing tools to collect and analyze data, identifying the root cause of the problem, developing alternative solutions, decision making, action planning, implementation and evaluation, project presentation and recap) m) intact work team -- ( examining the team and where they're going, how does one define one's product or service?, what are the goals and objectives?, what are the strengths and areas of change for each team member?, identifying and resolving areas of concern, action planning for the future) n) basic budgeting for non-financial managers (key elements of the budgeting process: integrating management's goals, working with operating budgets, costs and expenses and controlling costs, budgeting administrative expenses, financial planning and the budget process and choosing objectives) o) strategic leadership -- ( nature of leadership, leadership in changing environment, leadership action plan, leadership of groups/teams, leadership issues) p)strategic planning for the new millennium -- (the organization's present direction, changes on the horizon, capabilities and areas of concern of the organization, executive roles for the organization) developing the plan: tying mission to goals and objective, allowing for flexibility, linking the plan to operating strategies, evaluating and changing the plan, developing an action plan) q) managing organizational change -- (managers/employees need to work smarter-doing more with less, reducing the effects of change, making change work to your advantage, motivation and empowering others, survival strategies). Training is scheduled to begin on or about January 4,1998. The resultant contract will be funded only through 6/15/99 contingent upon availability of funds and/or a full appropriation, and shall be performed only under the direction of the contracting officer. Award of items will be in the aggregate and to one vendor. This will be a firm fixed price requirements contract with a base year and a one-year option. Telephone inquiries regarding this synopsis solicitation will not be honored after December 9, 1998. The Internet addresses are as follows: to access the FAR provisions and clauses use http://www.arnet.gov, to access the JAR clauses use http://www.usdoj.gov. The proposal due date is extended to 12/18/98 by 4:30 pm. Posted 12/04/98 (W-SN277348). (0338)

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