Patent and Trademark Office, Office of Procurement, Box 6, Washington, DC 20231

70 -- KNOWLEDGE MANAGER LICENSE AND PUBLISHING LICENSE SOL 40PTO803441 DUE 093098 POC Muriel A. Brown, (703) 305-8370 WEB: Knowledge Manager License, http://www.proc@uspto.gov. E-MAIL: murielbrown@uspto.gov, murielbrown@uspto.gov. This is a combined synopsis/solicitation for a Simplified Acquisition. This announcement constitutes the requirement and is the only documentation that will be issued. PTO intends to award a sole source award to Service Ware Inc. Service Ware Inc. located at 333 Allegheny Avenue, Oakmont PA 15139. DESCRIPTION: This requirement will provide PTO with software licenses to expand it's present use of the Knowledge Paks. These software paks willprovide support center members with information such as verification and validation data, and will allows an Administrator to institute, maintain and deliver a complete knowledge-based support system. The Knowledge Paks are presently being used with the Service Desk Product "Expert Advisor". This software is crucial in assisting Help Desk staff resolve problems and toresponse to customers needs. This award is made in accordance with FAR 6.301(only One Responsible source available). Inquiries should be addressed to Muriel A. Brown, Patent and Trademark Office, Office of Procurment, Box 6, Suite 810, Washington, DC 20231. Posted 09/28/98 (W-SN255195). (0271)

Loren Data Corp. http://www.ld.com (SYN# 0231 19980930\70-0008.SOL)