Contracts Department, P. O. Drawer 43019, MCLB, Albany, GA 31704- 3019

R -- SERVICE FOR SURVEY OPERATIONS FOR THE DLA MATERIAL MANAGEMENT CUSTOMER SATISFACTION SURVEY EVALUATION SOL M67004-98-R-0015 DUE 101698 POC Lou Chavers, Contract Specialist, Code 892, (912)439-6741 Contracting Officer, Helen Daughtry, Code 892, (912)439-6741. Scientific and technical services for surveys and program evaluations to assess customer satisfaction with Defense Logistics Agency (DLA) goods and services. The work to be performed will provide DLA the capabiltiy to conduct evaluations, research, studies, and analyses related to overall satisfaction with DLA's existing services, as well as the kind and quality of products and services important to the customer. Anticipated task deliverables could include any or all of the following types of evaluation, research, studies, and analysis products: technical reports, to include literature reviews and annotated bibliographies; data collection instruments or methods (e.g. surveys and interview protocols), and may include pretesting and feasibiliy studies; sampling and weighting plans, as well as sample selection and response weighting; detailed evaluation, research or studies and analytic work plans; adjunct lessons-learned technical reports; using various social science (e.g. econometric, psychological, sociological, and operations research) methods and models for specific problems, programs, or policies (e.g., in improving customer satisfaction performance and associated metrics); application of methods and models to specific programs and policies; technical recommendations regarding management actions, policies and procedures; user manuals for policy/program implementation,; briefings in both paper and computer formats; informal techncial information; diagrams, charts, tables, exhibits, vu-graphs, transparencies, slides, film or photographs, or any combination of these forms; and incidental or supporting database development/delivery/maintenance for these efforts could be included in delivery order to document the efforts and support further studies and analyses; empirical databases and documentation (e.g., codebooks and technical manuals) delivered in various computer formats such as compact disks; database management plans, procedures, and programs and computer software. The anticipated Time and Materials contract will be issued for one lot comprised of 2 years and one option lot comprised of three years. The contractor must have prior experience in this type of effort. Request for solicitation must be in writing, Attn: Carol McConnell, Code 890-2 Posted 08/17/98 (I-SN238025). (0229)

Loren Data Corp. http://www.ld.com (SYN# 0091 19980819\R-0007.SOL)