Patent and Trademark Office, Office of Procurement, Box 6, Washington, DC 20231

D -- MANAGEMENT AND SOFTWARE SUPPORT SOL 52-PAPT-8-10004 DUE 080498 POC Henrietta V. Brox 703-305-8016 The U.S. Patent and Trademark Office (PTO) is seeking vendors to provide management and software support for Hewlett Packard (HP) UNIX based operating- systems software. The vendor will provide 24-hour/7-day software support via its software help desk. In addition, the vendor must provide PTO with HP/UX user privileges to contractor handles if not the handles themselves for all systems under service agreement. The identified PTO user groups shall have the option of either calling the vendors help desk or HP directly. The vendor should have experience in both the management and support of HP/UX hardware and software maintenance. Further, the vendor must demonstrate its ability to respond quickly and effectively in discharging its responsibilities. Causes of HP/UX failures are often hard to pinpoint; consequently, hardware malfunctions or software faults (or both) may be responsible. Due to this pinpointing difficulty, the vendor must have successfully provided Hp/UX software management and support within the PTO environment. In addition, the vendor shall provide at a minimum the following services: interface on-site with PTO personnel to accurately determine all software products that have been purchased and/or loaded; maintain an ongoing inventory of all software products and patches loaded; notify PTO (within 48 hours) of all software updates and patches received from HP; hold all updates and patches until requested by PTO and respond quickly to the request within 48 hours; provide monthly reports of software updates and patches (installed and available); forward all manuals and manual updates; provide an early warning of all software service alerts posted by HP; and provide consulting services on hardware, software upgrades, add-ons and all proposed hardware and software moves. The vendor shall possess the following expert skills and knowledge (but not limited to): HP-UX 700 Series (all levels); HP-UX 800 Series (all levels); HP-UX Versions 10.2 and later; HP Servers (include but not limited to "K", "T" and "V" series), network integration, system integration (HP and Non-HP hardware); software management; telecommunications (interconnectivity); HP Pre Sales/ Technical Certification; training of personnel; preparation of training materials and other documentation; and customer service skills. This action is a RFQ and FAR 13 will be utilized. To receive a copy of the SOW and the inventory responsible sources may contact Henrietta V. Brox @ 703-305-8016 or by fax @ 703-305-8294. This request must be submitted NLT 8/4/98. Numbered Notes: 1. Posted 07/31/98 (W-SN231278). (0212)

Loren Data Corp. http://www.ld.com (SYN# 0044 19980804\D-0013.SOL)