U.S. Department of Commerce/National Oceanic and Atmospheric Administration/OFA/AGFS/AMD -- OFA51, 1305 East West Highway -- Station 7604, Silver Spring, Maryland 20910

R -- DEVELOPMENT SERVICES SOL 8-4206 DUE 051698 POC Sandra Souders, Lawrence Frazier (301)713-0854 R -- The U.S. Dept. of Commerce/Bureau of Export Administration (BXA) has created the Nonproliferation and Export Control Cooperation (NEC) Program to marshal BXA's resources and expertise to contribute to U.S. export control cooperation programs with the new independent states of the former Soviet Union, the Baltic States, and some countries in Central Europe. The NEC team is responsible for developing comprehensive program plans for each country, in consultation with their foreign counterparts. The NEC team has a requirement for a contractor to provide planning, facilitation and consulting support services to assist in the development and formalization of the NEC team's organizational structure and operating procedures, and integration of its resource needs assessment into the traditional planning, budgeting and measurement systems. The objective of this project is to develop an internal operating manual that will include specified descriptive information. The manual shall be accomplished thru thefollowing specified tasks: 1) Information collection and compilation; 2) Operations manual design; 3) Operations manual development; 4) Operations manual refinement and revision; 5) Operations manual roll-out and implementation planning; 6)Operations manual monitoring, testing and revision. The contractor will also be responsible for developing a customer based performance evaluation system for FY 1998. Special objectives include: Designing and implementing processes for 360 degrees self assessment of each team performance for BXA team-based organizations; Designing, conducting, analyzing and presenting customer satisfaction surveys for BXA team-based organizations. The performance assessments shall be accomplished thru the following specified tasks: 1) Survey design; 2) Information collection and compilation; 3) Analysis and interpretation; 4) Reporting and presentation; 5) Follow-up advice and consultation. Period of Performance: Date of Award thru December 31, 1998. This will be a "Best Value" "Firm FixedPrice" Award with technical expertise and experience more important than price. Applicants must meet the following selection/evaluation criteria: 1) Familiarity with U.S. Government and Department of Commerce administrative and operating policies and procedures, including strategic planning, budgeting, management and organization principles and practices; 2) Familiarity and experience with team-based planning, decision-making and organization; 3) Experience at analyzing and consolidating raw information to produce written materials that are thorough, accurate, clear, concise and understandable; 4) Knowledge of Federal Government performance appraisal systems and processes and their uses and requirements; 5) Demonstrated ability of contractor personnel to design and conduct customer service surveys. Qualified applicants are invited to submit a written request for the solicitation package to the address above, to be received no later than 15 days from the date of this notice. At time of proposal, interested applicants must submit information as to their capabilities and any other pertinent data. All received quotes will be evaluated on a "best value basis" giving due consideration to price, approach, technical expertise, and past performance. Requests/responses should be faxed to 301/713-0806 or 301/713-0808. Award will be made under Simplified Acquisition Procedures. (Reference No. 8-4206) **** (0121)

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