Social Security Administration, Office of Acquisition and Grants, 1710 Gwynn Oak Avenue, Baltimore, MD 21207

99 -- TELEPHONE SURVEY OF CALLERS TO SSA FO'S TO BE CONDUCTED IN MAY, 1998. SOL SSA-RFQ-98-3490 DUE 033098 POC Alan R (Dick) Tokosch 410-965-9492 FAX 410-966-9310 WEB: copy of this notice, http://www.ssa.gov/oag/oag1.htm. E-MAIL: Contracting Officer, Dick.Tokosch@ssa.gov. The purpose of this contract is to obtain the services of a qualified contractor who can provide the necessary facilities, equipment and personnel to perform the telephone interviewing activities integral to conducting a special field office (FO) Caller Recontact Survey (CRS) in May of 1998. The survey instrument (questionnaire) will be provided by SSA. In 1997, SSA installed automated attendant (AA)/ voice mail (VM) telephone services into selected FOs as a new approach to improving service to the public. SSA evaluates its telephone services as part of its continuing efforts to ensure quality service by recontacting persons who try to conduct business with SSA over the telephone. The contractor shall be required to: (a) Have the personnel capable of conducting caller recontact interviews in both English and Spanish; (b) Provide SSA with data collected during the survey in the precise format needed to generate a database for efficient tabulation and analysis (the contractor will use a Blaise form ofComputer Assisted Telephone Interviewing (CATI) software);(c) Provide SSA with a brief written summary of interviewing activities and results. (d) Conduct the CRS telephone interviews during the months of May and June 1998. For this CRS, OPIR will issue to the contractor approximately 2200 telephone numbers of FO callers. Sample listings will be supplied to the contractor for calls received by the selected FOs between May 1 and May 18, 1998. Callers names will not be provided. The contractor must be ready to begin recontacting the FO callers on the listings upon receipt. The results of the recontact efforts are expected to be transmitted by the contractor to SSA within about 15 calendar days after receiving each listing. OPIR will provide the contractor with Blaise software files preloaded with the following information: (1) caller s telephone number, (2) FO code, (3) date of call and (4) time of call. The contractor shall not be responsible for analyzing survey data or preparing a formal report. (d) Contractorwill provided one copy of the FO CRS instrument (questionnaire) and the survey handbook including instructions. SSA will provide the English version. The contractor will be responsible for duplicating and translating the copy. This is a Total Small Business Set-Aside. Responsible companies interested in submitting a quotation should submit a request in writing to the contracting office within 10 business days of this publication. The RFQ will be issued about March 6. (0042)

Loren Data Corp. http://www.ld.com (SYN# 0382 19980213\99-0004.SOL)