Department of the Treasury, Internal Revenue Service, 6009 Oxon Hill Road, Suite 700, ATTN: M:P, Oxon Hill, MD 20745

U -- MULTIMEDIA MANAGEMENT TRAINING PROGRAMS SOL TIRNO-98-Q-00066 DUE 012898 POC Renee Burton (202)283-1660 The Internal Revenue Service (IRS) will purchase commercial-off-the-shelf (COTS) multimedia management training programs for use in 31 Professional Development Centers. The multimedia management training programs shall be stored on CD-ROM. They shall allow student decisions and inputs to determine the difficulty level, order, and pace of the instructional delivery as well as the subsequent visual and auditory outputs. They shall also allow two-way communication between the student and the instructional system. The programs shall have the capability to track learner progress and allow learners to restart a session at the place of termination. The audience will include entry, mid-level (branch) and advanced (division) managers. The programs will be used as refresher and reinforcement training for mid and advanced level managers. The number of programs purchased will depend on the thorough coverage and engagement of the learners with the identified topic areas. Topic coverage in the programs should provide working knowledge for entry managers and contain program capability so that more experienced (mid and advanced) managers may shorten their learning paths and time, given their individual backgrounds and on-the-job needs. Desired average length for completion of an individual topic is three to four hours. Contractors shall submit demonstration discs of proposed programs along with their offer. Contractor information shall indicate if and when the discs are to be returned so no cost is incurred by the government for review of the demonstration discs. Offers shall contain a maximum two page narrative explaining how the offeror s program(s) meet all of the IRS specifications. The multimedia management programs shall contain the following attributes: summaries of key points; resources, such as topic related books, articles, and other references, for follow-on training and reinforcement of objectives; interactive (two-way communication between the student and the instructional system; active involvement of students) role play which shall engage the students in the practice of skills and techniques taught and shall provide feedback; and pre/post-assessments so development may be focused solely on student need. The multimedia management programs shall, at a minimum, address the following topics: management of relationships -- peer, direct reports, cross-functional, top managerial levels; management use of empowerment in a manner that builds consensus, gains cooperation, and holds self and others accountable for achievement of results; conflict resolution that promotes resolution of issues so that potential for mutual gain is maximized; performance management with emphasis on articulating performance expectations and outcomes; team leadership that addresses communication, motivation, when and how to use teams, and how to obtain commitment to team goals; managing a diverse workforce through sensitivity to cultures, ethnicity, gender, and age differences; and managing during change that requires adapting behavior and work methods in response to change. The multimedia management programs should also be reflective of a diverse society in which we work. The purchase of the multimedia programs shall include any required licence agreement which shall be non-exclusive and perpetual. The purchase shall also permit unlimited use of the programs. The contractor shall submit 31 copies for use at the 31 PDC sites. All responsible sources who can provide and meet the above requirement shall submit written quotations fifteen (15) calendar days from the date this notice appears in the CBD and must be technically acceptable to the government. No solicitation will be issued, therefore, such request for solicitation will be considered non responsive. Evaluation/Award will be based on the lowest price offered to the government. All quotes shall include price(s); FOB point; a POC(name and telephone numbers); GSA contract number if applicable; delivery date; business size and payment terms. Quotes over 10 pages in total will not be accepted by facsimile. All questions must be submitted in writing and received by facsimile (202) 283-1511 or mail. (0013)

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