37th Contracting Squadron, 1655 Selfridge Avenue, Lackland AFB, TX 78236-5253

D -- UPGRADES AND SOFTWARE SUPPORT SOL F41636-97-Q1535 DUE 082597 POC Cathy Garcia 210-671-1759/J C Camper 210-671-1766 Non-personal Services: Contractor to provide monthly CD-Rom upgrades, telephone support, and research support. Technical Support to include 7days/24hours (plus holidays) to assist customers with problem resolution and product usage quote questions. The 800-line is to be staffed by support engineers who respond directly to customer calls. Require access to editorial specialists to answer specific questions from our medical providers regarding their clinical area of interest. Require customer support to answer questions concerning software databases, services, or subscription procedures. Research support to include the ability to request new topics or data be added to the system. Software Upgrades and Engineering Changes require all pharmaceutical information upgrades. To include technical support to assist with installation of upgrades. Mfgr of Software: Micromedex Inc. Period of Performance: 01 Oct 97 thru 30 Sep 97. Firm fixed price is contemplated. "See Note 22" (0217)

Loren Data Corp. http://www.ld.com (SYN# 0029 19970807\D-0010.SOL)