Department of Treasury (DY), Internal Revenue Service, 6009 Oxon Hill Road, M:P:O:S, 7th Floor, Oxon Hill, MD 20745

R -- COLLECTION RELATED ACTIVITIES Sol IRS-96-0014 due 040496. POC Helen D. Carmona, Contract Specialist, FAX (202)283-1514. The Internal Revenue Service (IRS) intends to award up to five (5) contracts for assistance with collection related activities. The IRS will initially deliver approximately 125,000 cases relating to taxpayers who are delinquent in paying their tax obligations in lots of approximately 25,000 to 40,000 each. Based on an evaluation of the contractor's performance, additional cases may be provided throughout the contract period. Payments under the contract will be performance based, however, it will not be a contingency fee contract. Data for the cases will be provided by the Ogden and Fresno Service Centers in the Western Region. All cases will be on taxpayers whose current or last known address is within the following states: Alaska, Arizona, California, Colorado, Hawaii, Idaho, Montana, New Mexico, Nevada, Oregon, Utah, Washington, and Wyoming. Each lot will contain a mix of individual and business taxpayer cases, with taxes owed for one or more tax years or quarters. Cases selected for the contractors will not be restricted to any set dollar amount or range. In general, the IRS will have expended effort to collect the amounts owed on these cases. IRS' processing on these cases would have included several written notices, and often, attempted telephone contracts, and the issuance of Notices of Levy and/or Lien. The statement of work will require that through the use of correspondence, locator and telephone techniques, the contractor will, if possible, contact the taxpayer with the following objectives: remind the taxpayer of the amount owed, inform the taxpayer of the IRS options for resolving the case and for ensuring future compliance, explain payment options which the IRS will allow for the resolution of the delinquency, and receive and forward taxpayer commitments to the IRS. Disagreements or challenges by the taxpayer regarding the validity of the balance due will be referred to IRS personnel for resolution. All taxpayer payments occurring as a result of a contractor's effort will be mailed by the taxpayer directly to the IRS. Cases will be delivered in installments, the quantities and timings of which will be determined after contract award. For each case to be placed with a contractor, a case record will be provided by magnetic tape or by direct electronic transfer. The case record will be tailored from the IRS records and will contain only the minimum taxpayer information necessary for the contractor to accomplish its work. The period of time the contractor is given to complete its actions will be negotiated. When the contractor's case work is completed, the case record, annotated with actions, dates accomplished, and results achieved, will be returned to the IRS using the same medium in which the cases were received. Training will be required, at the Contractor's expense, for all contractor employees and, at a minimum, instruction will focus on ethics, security and protection of taxpayer rights and privacy. All employees assigned to this contract or with access to IRS cases will be required to undergo personal security investigations in accordance with Executive Order 10450, Treasury and IRS requirements. The related cost will be the responsibility of the contractor. Contractors and their employees will be subject to the disclosure laws (Internal Revenue Code 6103), the Privacy Act, the Taxpayer Bill of Rights and applicable sections of the Fair Debt Collection Practices Act. Information provided to contractors by the IRS or collected by contractors from taxpayers cannot be used for any purposes other than fulfillment of the requirements of the awarded contract and cannot be sold or otherwise transferred by the contractor. To be given strong consideration for award, offerors shall demonstrate experience with projects of similar scope and magnitude, shall demonstrate that they have sufficient numbers of experienced key personnel to ensure quality performance and shall use a proven method of effectively processing accounts. Offerors must also demonstrate the ability to comply with all disclosure laws and other provisions of the law affording taxpayer protection such as the Taxpayer Bill of Rights. The proposed start up date for case work activity on this project is 45 days from contract award. The proposed period of performance will be for twelve (12) months. A one (1) year option period may be exercised. It is the intent of the IRS to issue IRS-96-0014, the Request for Proposals (RFP) (in hard copy or on disk) on or about March 4, 1996. This is an unrestricted acquisition. Potential offerors meeting the aforementioned criteria and interested in participating in this procurement action should request a copy of the solicitation sending a FAX to the IRS Support Contracts Branch at (202) 283-1514 or by mailing a written request to 6009 Oxon Hill Road, 7th Floor, Oxon Hill, MD 20745. Firms which have previously expressed interest in this program must respond to this specific requirement and reference the solicitation number. No further preliminary information or status updates will be provided to respondents unless in writing. No telephone inquiries will be accepted. Firms interested in information on the status of the project, but which do not intend to compete for the contracts should so note on their correspondence. This will save time and administrative cost and improve the efficiency of response to all parties. For those with the capability, this synopsis, any subsequent information updates and ultimately the RFP, will be available for downloading from the IRS Procurement Bulletin Board (IRS PBBS). This bulletin board can be accessed through modem (202) 799-0943. The protocol line requirements are: IRS Procurement BBS, No parity, 8 data bits, 1 stop bit, 9600 baud. This BBS operates 24 hours per day, 7 days a week and American National Standards Institute (ANSI) terminal emulation is recommended. (046)

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