U.S. Equal Employment Opportunity Commission, Procurement Management Division, 1801 L Street, N.W., Room 2505, Washington, D.C. 20507

D -- NOVELL SUPPORT SERVICES SOL RFP 96-03 DUE 011096 POC Contact Contract Specialist, Lachon N. Raiford, 202/663-4220, Contracting Officer, Cynthia R. Bond, 202/663-4270 This requirement shall provide EEOC Information Resource Management Services (IRMS) staff with direct access to Novell Support Services. The services to be provided include: Account Management, support 24 hours a day, 7 days a week, priority access, access to premium support engineers, Network Support Encyclopedia Professional Volume (NSEPro) on CD-ROM, and Proactive Technical Infomration Service. The service shall be comprehensive to include all product groups using 6 customer contacts and having unlimited support credits. Software included is: all software in the PerfectOffice Suite (WordPerfect, Quattro Pro, Presentations, and Envoy); all software in the GroupWear category to include GroupWise (all components), Informs, SoftSolutions, and MHS; and all software in the Systems group to include NetWare, UnixWare and all connectivity and communication. The period of performance for the basic contract shall be from the effective date of contract award through September 30, 1996 with four (4) one year options. All requests for RFP 96-03 must be submitted in writing to the attention of Lachon Raiford, U.S. Equal Employment Opportunity Commission, Procurement Management Division, 1801 L. Street, N.W., Room 2505, Washington, D.C. 20507. Telefaxed requests will be accepted at (202) 663-4178. (0349)

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