Transamerica Occidental Life Insurance Company (TOLIC), Medicare Administration, P.O. Box 54905, Los Angeles, CA 90054-0905

58 -- CALL CENTER SYSTEM Contact: Albert Tan (213) 742-2596. This is a notice to request proposals for a Call Center System to support TOLIC's Medicare Part B Customer Service and Electronic Media Claims operations. The proposed system will handle an average of 10,000 calls per day. The objectives are to: reduce telecommunication expenses; improve the effectiveness of telecommunication expenses; improve the effectiveness of telecommunication usage; and maximize compatibility with our electronic data exchange partners. Major requirements are to: provide and maintain a state of the art call center system; maintain a high level of efficiency, quality, and line clarity; complete interface with various TOLIC systems; and comprehensive disaster and business recovery plans. Additionally, the transition to a new system must be transparent to all TOLIC's customers and the Medicare operation. To qualify, vendors must demonstrate that they have successfully implemented similar systems equal to or greater size. These systems must currently be in operation. Interested firms must submit proposal along with capability statement and supporting documentation in writing to be received within 30 days after date of this publication. To obtain a copy of the detail requirements, please contact: Albert Tan, Senior Business Analyst, TOLIC, Medicare Administration, P.O. Box 54905, Los Angeles, CA 90054-0905; (213) 742-2596; fax (213) 742-3855. (317)

Loren Data Corp. http://www.ld.com (SYN# 0214 19951114\58-0003.SOL)