Boeing Information Services, 1801 Alexander Bell Drive, Reston, Virginia 22091

70 -- WORK CONTROL SYSTEM SOFTWARE PACKAGE SOL 0901 DUE 103095. Contact Point, R. W. Ord, Contracts & Acquisition, 703/716-2785. Boeing Information Services under NASA Contract No. NASW 4962 is currently seeking vendors who can provide off-the-shelf software capabilities for a Work Control System. This software must handle a wide variety of work requests related to information technology support. It must support work requests in a comprehensive ADP/T environment to include both help desk functions for resolution of problems with existing products/services, and requests to provide new products/services to customers. Workflow capabilities for electronic routing and authorization are highly desirable. The software must support receiving, tracking, managing, reporting, metrics, etc. Work requests range from simple questions to highly complex implementations involving several organizations. Examples of work requests are: install and configure hardware/software for a PC workstation; evaluate, select, and implement a new electronic mail system; respond to an alarm from the network management system; correct an application software problem; develop a new release of an application; answer a question about the Internet; upgrade workstaton software (to include purchase if required); activate user accounts/reset password; manage laptop loaner program; relocate telecomm equipment or ADP hardware. The RFI package includes a draft Requirements Document, draft ``technical evaluation/selection criteria,'' and draft ``instructions to offerors for technical proposal.''The draft Requirements Document identifies a minimum set of mandatory requirements. Many of these are related to the information technology environment that the Work Control system must operate within. The Requirements Document also includes more detailed functional/design requirements, and indicates the importance of each requirement by weighting. The mandatory requirements are summarized as: (1) Graphical User Interface; (2) user-created ad hoc queries/reports; (3) levels of access/privileges by user ID; (4) SQL database; (5) database readily configurable and expandable by Boeing; (6) client-server architecture; (7) separation of database from processing modules; (8) tools for Boeing to customize system; (9) support for cross-platform clients: Windows 3.1, Windows 95, Macintosh 7.5; (10) server component supports Novell, Windows NT, or UNIX; (11) protocol for all clients TCP/IP; (12) Windows client compatible with Winsock/Chameleon and Microsoft 32-bit TCP/IP stack; (13) Mac client compatible with MacTCP. All interested parties are asked to send capability statements to: Boeing Information Services, Attn: R. W. Ord, 1801 Alexander Bell Drive, Reston, Virginia 22091. (268)

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