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COMMERCE BUSINESS DAILY ISSUE OF JULY 26,1995 PSA#1396UNDERSTANDING AND MEASURING CUSTOMER SERVICE: AUGUST 17, 1995 Northern
Virginia SBDC, 4031 University Dr, Fairfax, Virginia, Time: 6:30-9:30
p.m. This course is taught by Lea Edwards of Lea Edwards Associates.
The seminar addresses what your customers really want and what they say
about your services; how to analyze moments of truth (events) that
occur each time customers come in contact with your operation and how
this information will help you devise a customer profile addressing
your customer's specific needs. The fee for this seminar is $25 is you
pre-register, $30 at the door. For more information or to register,
call the SBDC at (703)277-7700. Loren Data Corp. http://www.ld.com (SYN# 0617 19950725\SP-0005.MSC)
SP - Special Notices Index Page
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