Department of the Treasury (DY), Internal Revenue Service, Constellation Centre, 6009 Oxon Hill Road, 7th Floor, M:P:I:C, Oxon Hill, MD 20745

70 -- COMMERCIALLY AVAILABLE SOFTWARE TO FACILITATE WORKLOAD FORCASTING AND THE SCHEDULING OF PERSONNEL SOL IRS-95-0100 DUE 090195 POC James E. Reilly, Contracting Officer, (202) 283-1317. The Internal Revenue Service (IRS) intends to acquire a commerical software package to facilitate workload forcasting and the scheduling of personnel. The mission to be supported by the software is customer service. Up to 1900 Customer Service representatives may work at each of 26 potential sites throughout the country (five sites will be included in the initial contract and 21 optional sites may be added). Those representatives respond to customer phone inquiries which are distributed by Aspect and Rockwell Automatic Call Distributors. The software to be acquired must address multiple scheduling variables which shall be maintained as a data base. The software must be interoperable with the Novell 3.11 LAN operating system, Netx and IPX drivers, and Ethernet 10BaseT Local area Network topology using Synoptic Lattis Secure wiring concentrators. The contract will include optional software maintenance and system growth periods extending through September 30, 2001. (0191)

Loren Data Corp. http://www.ld.com (SYN# 0645 19950711\70-0008.SOL)