Social Security Administration, Office of Acquisition and Grants, 1710 Gwynn Oak Avenue, Baltimore, Maryland 21207-0696 Attn:1-E-4 GWNO/Ms. Jane Quinn

70 -- REMOTE MANAGEMENT FACILITY POC Ms. Jane Quinn tel: (410) 965-9495 The Social Security Administration is seeking sources who can provide a centralized, multiplatform, multiprotocol, enterprise-oriented management solution for the Interim IWS/LAN platform. It is estimated that this platform will support up to 12,000 workstations of various operating systems and 1,000 file servers of different operating systems (primarily Novell NetWare). The solution should ideally integrate into, but operate separately from, the current IWS/LAN installation but not significantly increase operational overhead in the installed base. The platform generally requires automated interrogation of servers and workstations with centralized collection of inventory and change history of hardware and software information into a central database which would physically reside in Baltimore. The solution is required to have the ability to integrate new platforms and technologies without the need to reconfigure the platform. The solution specifications are as follows: Network Platform o Provide Wide Area Network (WAN) connectivity with the ability to connect to the WAN and maintain a fault tolerant connection. o Provide system fault tolerance by having the ability to recover from communication failures. The solution should be able to generate alerts and reports concerning communication and system failures. o Must possess multiprotocol capabilities. The solution must have the capability to communicate via NetBIOS, IPX/SPX, SNA, and TCP/IP protocols. o The solution should operate within the hierarchical communication structure employed by SSA. Version and Configuration Management o Administration needs to allow for centralization of high level management and integration of information into a help desk support platform. o The solution should provide a clear upgrade path with adequate vendor support. Upgrades should not invalidate collected data to the time of the upgrade procedure. o The solution should be compatible with current applications and file types in use by SSA. o The solution must be capable of operating in and adapting to a multiplatform environment. The platforms currently identified to be supported include DOS, Windows, Windows NT, and OS/2. o The solution must operate in a true Client/Server environment with the central data residing in a central ODBC compliant SQL database. o The solution should have economical and clear licensing structure. o The solution must permit the capability of a centralized, small management group without compromising lower level help desk support features and capabilities. Help Desk Features o The solution is required to provide version management and control at the workstation and file server level. This includes workstation operating systems such as multiple versions of DOS, OS/2, Windows, and Windows NT and file server operating systems such as Novell Netware 2.x, 3.x and 4.x, OS/2 LAN Server 2.1, and Windows NT 3.5. o The solution is required to provide configuration management and control at the workstation and file server level. This includes both software and hardware configuration management. o Client workstation overhead requirement should be kept to a minimum. Hard drive storage should be kept below 5MB and TSR requirements less than 10K. o Remote support of the IWS/LAN client should include remote control, remote reboot and file transfer capabilities. Vendors capable of providing a software product with the above required characteristics are invited to submit complete information, product descriptions, pricing, brochures, and GSA schedules - if applicable - about their product. Interested parties must respond in writing within 15 calendar days from the date of this publication. Please refer to JQ95E. No contract award will be made on the basis of responses received. However, this information will be used in SSA's assessment of capable sources. The Government does not intend to pay for information received. This is not an RFP. Request for copies of a solicitation will not be honored or acknowledged. (0129)

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