Defense Supply Service-Washington, 5200 Army Pentagon, Washington, D.C. 20310-5200

D -- NAVY BUPERS INTEGRATED VOICE RESPONSE (IVR) SERVICE OR SYSTEM POC CONTACT: MS. RAYMIE SHELTON, CONTRACT SPECIALIST, TEL. (703) 695-7083; MS. MARY LOHMANN, CONTRACTING OFFICER The Defense Supply Service-Washington (DSS-W), on behalf of the Bureau of Naval Personnel (BUPERS), requests information regarding the availability of a 24-hour-a-day Integrated Voice Response (IVR) service or system to provide automated call routing, automated restricted database access via the use of a Social Security Number (SSN) and date of birth as well as ''real'' person access without too many routing layers. The service or system must interface with an Integrated Service Digital Network (ISDN) telephone system, existing Octel voice mail system, and mainframe or LAN databases. The service or system must be compatible with the AT&T 5ESS switching equipment being installed in the Pentagon, with AT&T model 7500 and 8500 telephones, and domestic and international ''1-800'' telephone numbers. The current BUPERS telephone system consists of 2,340 voice lines, 506 data lines, and 33 ''1-800'' numbers for approximately 2,600 personnel. Future enhanced ''1-800'' capabilities are anticipated. The service or system must be able to notify callers of their position in the answering queue, to transfer callers, to direct calls based on the number dialed by the caller, to capture a caller's SSN for multiple uses, to limit the number of IVR transactions per call, to automatically create and maintain a call log, to capture customer use levels and patterns for programmable statistical data in report format, and to provide ''on-hold'' recorded information or music that is easy to update (even from a remote location). Interested sources are requested to send three (3) copies of statements of capabilities and experience along with brochures and/or other descriptive literature to DSS-W, Attn: Ms. Raymie Shelton, 5200 Army Pentagon, Washington, DC 20310-5200 within fifteen (15) days of the date of the publication of this announcement in the CBD. Facsimile and telephone responses cannot be accepted. This synopsis is for information and planning purposes only, does not constitute an IFB or RFP, and is not a commitment by the Government. No contract will be awarded on the basis of the responses hereto. The Government will not reimburse costs incurred by potential sources responding to this synopsis. (0093)

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