SPECIAL NOTICE
R -- AI Native Complaint Intake and Case Analysis Solution
- Notice Date
- 8/14/2026 12:00:00 AM
- Notice Type
- Justification
- NAICS
- 518210
— Data Processing, Hosting, and Related Services
- Contracting Office
- OFFICE OF CENTRALIZED ACQUISITION SERVICES Washington DC 20405 USA
- ZIP Code
- 20405
- Solicitation Number
- 47QACA26K0718
- Archive Date
- 09/13/2026
- Point of Contact
- Cristina Colon-Mas
- E-Mail Address
-
cristina.colon-mas@gsa.gov
(cristina.colon-mas@gsa.gov)
- Award Number
- 47QACA26F0343
- Award Date
- 08/13/2026
- Description
- OCR enforces federal civil rights laws in the nation's schools, including Title VI, Title IX, Section 504, and the Age Discrimination Act. OCR began calendar year 2025 with approximately 19,000 pending complaints and received a record 23,879 new complaints during 2025, while resolving approximately one percent of its pending inventory. The pending inventory now exceeds 40,000 cases and grows by approximately 2,000 complaints per month. Intake, deduplication, and categorization are performed manually, contributing to processing times that substantially exceed the case processing benchmarks established in the OCR Case Processing Manual. The Government requires a commercially available, AI-native complaint intake and case analysis solution, configured and deployed into production, that automates intake, deduplication, and categorization of the existing backlog and of future public complaints.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/workspace/contract/opp/ee3640003b2c41abb3405fbec9bdd0b3/view)
- Place of Performance
- Address: DC, USA
- Country: USA
- Country: USA
- Record
- SN07927515-F 20260816/260814230040 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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