SAMDaily.us | PRESOL | R | Customer Service Operations

SAMDAILY.US - ISSUE OF AUGUST 06, 2026 SAM #9019
SOLICITATION NOTICE

R -- Customer Service Operations

Notice Date: 8/4/2026 12:00:00 AM
Notice Type: Presolicitation
NAICS: 541611 — Administrative Management and General Management Consulting Services
Contracting Office: CHIEF FINANCIAL OFFCER ADMINISTRATIVE SERVICES Washington DC 20024 USA
ZIP Code: 20024
Solicitation Number: CFO_CUST_SVC_OPS
Response Due: 9/1/2026 9:00:00 AM
Archive Date: 09/16/2026
Point of Contact: Valerie Phillips
E-Mail Address: Valerie.Phillips@ice.dhs.gov
(Valerie.Phillips@ice.dhs.gov)
Small Business Set-Aside: SBA Small Business Set Aside - Total
Description: The requirement is to support ICE/OFM in operating efficiently and effectively to provide superior customer service to DHS Customer Components, internal ICE customers, and ICE Leadership and Management in compliance with applicable statute, regulation, and policy. The contractor will provide operational, technical, and administrative support for monthly, quarterly, and annual operations, including the Customer Billing Model (CBM), financial systems, and deliverables as outlined in the Performance Work Statement (PWS).
Web Link: SAM.gov Permalink
(https://sam.gov/workspace/contract/opp/8ae534e62e0642999ce852e2cb2fdece/view)
Place of Performance: Address: Washington, DC 20536, USA; Zip Code: 20536; Country: USA
Record: SN07910956-F 20260806/260810081816 (samdaily.us)
Source: SAM.gov Link to This Notice
(may not be valid after Archive Date)

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