SOURCES SOUGHT
R -- Outsourced Contact Center - Temporary Surge Support
- Notice Date
- 1/6/2026 7:49:45 PM
- Notice Type
- Sources Sought
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- REGION 9: EMERGENCY PREPAREDNESS AN SAN FRANCISCO CA 94107 USA
- ZIP Code
- 94107
- Solicitation Number
- 70FBTX26I00000001
- Response Due
- 1/28/2026 12:00:00 PM
- Archive Date
- 02/12/2026
- Point of Contact
- Felicia Castillo, Demetria Carter
- E-Mail Address
-
Felicia.castillo@fema.dhs.gov, demetria.carter@fema.dhs.gov
(Felicia.castillo@fema.dhs.gov, demetria.carter@fema.dhs.gov)
- Description
- The Department of Homeland Security (DHS), Federal Emergency Management Agency (FEMA), Individual Assistance Division�s Service Delivery Branch, requires a fully managed and scalable Contact Center that is responsible for the accurate and efficient routing and processing of fluctuating applicant call volume during periods of surge disaster activity including (but not restricted to) performance of data entry for individuals in direct support of disaster effort. Interested contractors shall submit their RFI responses electronically to Felicia Castillo, Contracting Officer, and Demetria Carter, Contracting Officer, at demetria.carter@fema.dhs.gov no later than 3:00PM Eastern Time (ET), January 28, 2026. Questions regarding this RFI are due no later than 3:00PM ET January 14, 2026. Attachment 1 - Performance Work Statement (draft) Attachment 2 - Request For Information
- Web Link
-
SAM.gov Permalink
(https://sam.gov/workspace/contract/opp/e1340eb5287743df8bb9bdb3a7df5811/view)
- Place of Performance
- Address: USA
- Country: USA
- Country: USA
- Record
- SN07678975-F 20260108/260106230037 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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