SAMDaily.us | SRCSGT | 99 | Enterprise Contact Center (ECC) Cloud Migration-Request for Information

SAMDAILY.US - ISSUE OF SEPTEMBER 29, 2024 SAM #8342
SOURCES SOUGHT

99 -- Enterprise Contact Center (ECC) Cloud Migration-Request for Information

Notice Date: 9/27/2024 11:54:40 AM
Notice Type: Sources Sought
NAICS: 513210 —
Contracting Office: DEPT OF COMMERCE PTO ALEXANDRIA VA 22314 USA
ZIP Code: 22314
Solicitation Number: 280-EBPL-0852
Response Due: 10/4/2024 7:00:00 AM
Archive Date: 10/19/2024
Point of Contact: Jennifer Hudson, Theodore Terrell
E-Mail Address: jennifer.hudson@uspto.gov, theodore.terrell@uspto.gov
(jennifer.hudson@uspto.gov, theodore.terrell@uspto.gov)
Small Business Set-Aside: SBA Total Small Business Set-Aside (FAR 19.5)
Description: USPTO is seeking a company to provide a solution to migrate USPTO�s current Enterprise Contact Center solution hosted on-premises to Genesys Cloud CX licenses. This includes: discovery, configuration, migration, operations, maintenance, and integration support; assistance with obtaining USPTO Authority-to-Operate (ATO); analyzing the current state of the existing Pure Connect system; optimizing the current process to best fit a new cloud environment; and maximizing efficiencies to leverage the features of Genesys Cloud CX. Please see attached RFI and PWS for more details.
Web Link: SAM.gov Permalink
(https://sam.gov/opp/c93af709674f43bb84e44c71d8fcff7f/view)
Place of Performance: Address: Alexandria, VA 22314, USA; Zip Code: 22314; Country: USA
Record: SN07227866-F 20240929/240927230113 (samdaily.us)
Source: SAM.gov Link to This Notice
(may not be valid after Archive Date)

| FSG Index | This Issue's Index | Today's SAM Daily Index Page |