SOURCES SOUGHT
Q -- Pharmaceutical Reverse Distribution (VA-23-00000847)
- Notice Date
- 6/23/2024 12:51:59 PM
- Notice Type
- Sources Sought
- NAICS
- 561499
— All Other Business Support Services
- Contracting Office
- NATIONAL CMOP OFFICE (36C770) LEAVENWORTH KS 66048 USA
- ZIP Code
- 66048
- Solicitation Number
- 36C77024Q0325
- Response Due
- 7/12/2024 3:00:00 PM
- Archive Date
- 09/10/2024
- Point of Contact
- Renee Kreutzer, Contract Specialist, Phone: 913-684-0142
- E-Mail Address
-
renee.kreutzer@va.gov
(renee.kreutzer@va.gov)
- Awardee
- null
- Description
- THIS IS A REQUEST FOR INFORMATION (RFI) DISCLAIMER: This RFI is issued solely for information and planning purposes and does not constitute a solicitation. All information received in response to this RFI that is marked as proprietary will be handled accordingly. Responses to this notice are not offers and cannot be accepted by the Government to form a binding contract. Responders are solely responsible for all expenses associated with responding to this RFI. The submission of pricing, capabilities for planning purposes, and other market information is highly encouraged and allowed under this RFI In Accordance With (IAW) FAR Part 15.201(e). SOURCES SOUGHT DESCRIPTION: This is NOT a solicitation announcement. This is an RFI only. The purpose of this RFI is to gain knowledge of potential qualified sources and their size classification relative to NAICS 561499 All Other Business Support Services. Responses to this RFI will be used by the Government to make appropriate acquisition decisions. After review of the responses to this RFI, a solicitation announcement may be published. Responses to this RFI are not considered adequate responses for a solicitation announcement. The following VAAR policies and clauses will be applicable to this requirement if an SDVOSB/VOSB entity is interested and qualified in this requirement: Limitations on Subcontracting requirements set forth in 15 U.S.C. ยง 657s and in VAAR 852.219-10 and 852.219-11; 852.219-77, VA Notice of Limitations on Subcontracting Certificate of Compliance for Services and Construction The Department of Veterans Affairs (VA), VISN 15 Network Contracting Office, is seeking sources that can provide the following: Pharmaceutical Reverse Distribution Services For All CMOP Facilities It is the responsibility of the interested source to demonstrate to the government that the interested parties can provide the services above. Please see attached Statement of Work for more details regarding the services requested. If you are interested and capable of providing the sought out services, please provide the requested information below. Please provide the following: Company Name Address Point of Contact Name, Phone Number, and Email Address SAM UEI No. Please indicate the size status and representations of your business, such as, but not limited to: Service-Disabled, Veteran-Owned Small Business (SDVOSB), Veteran-Owned Small Business (VOSB), HUBZone, Woman-Owned Small Business (WOSB), Large Business, etc.). Is your company considered small under the NAICS code identified under this RFI? Does your company have an FSS contract with GSA, VA NAC, NASA SEWP, or any other Federal contract that can be utilized to procure the requirement listed above? If so, please provide the contract number. Please submit your capabilities that show clear, compelling and convincing evidence that you can meet the requirement described in the attached Statement of Work. Responses to this notice shall be submitted via email to Renee Kreutzer at renee.kreutzer@va.gov. Telephone responses shall not be accepted. Responses must be received no later than Friday, July 12th, 2024, at 5:00PM CDT. If a solicitation is issued, it shall be announced later and all interested parties must respond to that solicitation announcement separately from their response to this RFI. Responses to this notice are not a request to be added to a prospective bidders list or to receive a copy of the solicitation. STATEMENT OF WORK Pharmaceutical Reverse Distribution Department of Veterans Affairs Consolidated Mail Outpatient Pharmacy GENERAL The purpose of this solicitation is to establish one contract with a reverse distributor with destruction capability, hereafter referred to as the Contractor, capable of assisting the Department of Veterans Affairs (VA) Consolidated Mail Outpatient Pharmacy (CMOP), in achieving maximum credit return and in processing any related pharmaceutical waste that may arise out of non-returnable pharmaceuticals. Shouldn't pharmaceutical waste generated by non-returnable be disposed of with our existing hazardous waste existing contract? This was specifically brought up in the OIG report. The Government's need for on-site and off-site processing function is imperative to assure optimum inventory control and to minimize the violation of laws and regulations, especially in the area of pharmaceutical waste disposal. The contractor shall be compliant with all applicable regulations related to hazardous waste handling. It is the intent that an efficient returns processing method where expired pharmaceuticals shipped to a centralized reverse distributor will reduce total costs in the health care system Returns to be processed will cover expired pharmaceuticals and pharmaceuticals due to be expire within 120 days from authorized agencies approvedWasn't it also discussed in report the maintaining 120 days locally until ready for return/disposition? to participate in the VA s Pharmaceutical Prime Vendor (PPV) program. Contractor shall only accept OTCs and pharmaceutical products including unit dose and partial bottles any other products will be returned to the facility by the Contractor at the expense of the facility.The OIG report wanted the decision made prior to sending to vendor/pickup from vendor. AWARD The Government intends to award one (1) Indefinite Delivery, Indefinite Quantity, Firm-Fixed Price contract, How is it a firm fixed price when the value given can be unknown at submission? resulting from this solicitation for a potential five-year period of performance. The Government will make this award based on Technical Capability, Past Performance and Price. Service fees shall consist of a percentage of the estimated return value for expired or near expired pharmaceuticals and the costs associated with destruction of non-returnable pharmaceuticals. Estimated return value is the amount that is expected to be credited based on the pricing file on the date the material arrives at the Contractor s processing facility. The proposed reverse distribution processing fee shall be a firm fixed fee of the percentageHow is estimated return value calculated? of estimated return value and should cover all the contractor s costs including, but not limited to, packaging, shipping, processing and any other applicable costs or fees incurred in performance of reverse distribution services. Payments shall be based on the actual credits, not estimated or anticipated credits, thereby increasing the contractor s incentive to obtain maximum credit amounts. The proposed waste disposal fee shall be a firm fixed fee based on the number of pounds of product destroyed. Award will be made in the aggregate for all line items for the base year and option years. To be considered for award, offerors are required to submit a proposal for all line items. Proposals that fail to include fees for the base year and each of the four option years for all line items will be rejected and will receive no further considerationWhere does the price field come from? What about open market items and Aphena? What it they don't process timely upon receipt? . ESTIMATED ANNUAL REQUIREMENTS VA estimated pharmaceutical returns for 2023 were $7,000,000.00. The estimated volume for each facility listed in Attachment A represents the Government s best estimate of annual returns in dollars and pounds of disposal that will be made through resultant contracts. The Government guarantees that it will order a minimum of $2,500 What is the minimum for and is it on a credit card? from the contract awardee for the performance of reverse distribution services under any contract resulting from this solicitation. The total ceiling for all CMOP generated sales from the performance of reverse distribution service shall not exceed $10,000,000 Will the total ceiling be sufficient? for the entire performance period, inclusive of the base year all four option years and the 6-month option to extend. REGULATORY COMPLIANCE The Contractor shall be required to provide all plant, equipment, materials, and labor needed to process credit return and/or arrange for proper disposal of designated Define designated? pharmaceuticals. Contractor shall be responsible for complying with all applicable federal regulations such as the Code of Federal Regulation (CFR) Title 21 Food & Drugs, Title 29 Hazardous Materials, Title 40 Protection of the Environment, Title 49 Department of Transportation: U.S. Environmental Protection Agency (EPA), Occupational Safety and Health Administration (OSHA), Food and Drug Administration (FDA), Drug Enforcement Administration (DEA), 41 U.S.C. chapter 67, Service Contract Labor Standards and VA regulations. The Contractor shall also comply with applicable state/local regulations, and consult with regional offices of the federal regulatory agencies that have jurisdiction over their operations to ensure compliance with laws and regulations of host countries. Accordingly, the Contractor shall arrange for, recommend, and/or advise the returning drug distribution point of the proper means of transporting the returned products OIG report wanted the decision made prior to leaving facility. to the Contractor's central processing facility. LICENSES, PERMITS, REGISTRATION, INSURANCE All necessary permits and licenses required by Federal, state, and local authorities shall be acquired and maintained by the Contractor for the life of the contract. This includes required licenses, certifications, etc. for individual contractor staff as well as any required permits and licenses for interstate transport, and storage/disposal of hazardous and non-hazardous unserviceable and non-returnable items or returns. This includes but is not limited to DEA, DOT, EPA, FDA, OSHA and individual State regulations. The Contractor shall be a licensed DEA registrant to handle Schedule II - V controlled substances. A copy of all renewals shall be forwarded to the NCO 15 contracting officer for retention in the contract file. The Contractor shall have proper insurance coverage, including environmental remediation and be prepared to list the CMOP as additional insured if awarded a contract. A copy of such insurance coverage shall be provided to the Contracting Officer, upon request. CONTRACTOR AND SUBCONTRACTOR LICENSE QUALIFICATIONS REQUIREMENTS The Contractor and any respective subcontractors shall maintain all necessary licenses, permits and certifications required by the Resource Conservation and Recovery Act, Clean Air Act, Clean Water Act, Occupational Safety and Health Administration, and all licenses and permits required by local agencies for reverse distribution operations. All vehicles shall have proper State and Federal Department of Transportation (DOT) licenses required for the transportation of hazardous wastes for each jurisdiction in which they will be operating under this contract. SHIPPING/PROCESSING ARRANGEMENTS The CMOP will contact the Contractor directly to arrange for a return shipping date. The Contractor shall provide all instructions, forms, labels and DEA approved tamper-proof pouches needed to ship the designated items to a Contractor's central processing facility. Facilities will make the determination whether to have a contractor work on-site to list all pharmaceuticals and prepare their outdated products for shipment to the reverse distribution facility for processing or have the Contractor provide off-site service. Whether the returns are processed using the Contractor s on-site representative or via off-site processing, the Contractor is responsible for the shipment and associated costs from the facility to the Contractor s reverse distribution facility. If on-site service is desired, the Contractor shall provide on-site servicing within ten (15) business days from the date of the facility request. When proposing fees in response to this solicitation, the Contractor shall anticipate, at a minimum, 12 on-site visits within a calendar year per facility. A minimum might be hard for new systems coming up. Facilities requiring more than 12 on-site visits within a calendar year may be subject to additional fees per additional visits, such fees shall be negotiated at the order level by the cognizant Contracting Officer. The Contractor shall not separate returnable from non-returnable pharmaceuticals on-site, instead the Contractor shall package the designated returns and transport them to the Contractor s facility where the determination will be made concerning product that is returnable and product that is waste.Isn't this against the OIG report? The Contractor shall prepare a list of pharmaceuticals removed from the pharmacy and the facility must validate the How will the site validate when already removed from facility? contents of the list for accuracy. Any discrepancies shall be resolved prior to the removal of the pharmaceuticals from the facility by the Contractor. Discrepancies have been very difficult to reconcile because of the way the vendor accounts for half tabs or pieces. The Contractor shall remove or pick up controlled substance returns Because of the discrepancies were such an issue, both controlled CMOP locations are doing in house. from the facility by close of business the same day as service is completed and boxed for return. Large or special pickups requiring separate removal shall be scheduled within 48 hours of service, and daily updates will be provided to the facility until pickup is complete. Chain of custody paperwork shall be prepared for controlled substances and given to the returning facility by the Contractor at the time the package(s) are prepared for shipment. Within thirty (30) days of receiving the returned goods, the Contractor shall process all designated items by sorting, listing, and processing items through either a manufacturer's credit program or through the disposal process in accordance Isn't this against what the OIG report identified? with all applicable federal, state and local regulations. The Contractor shall comply with any participating customers additional security requirements and procedures for access to facilities. All costs associated with gaining access to any customer facility shall be the responsibility of the Contractor. PHARMACEUTICALS QUALIFYING FOR MANUFACTURER'S RETURN Products qualifying for manufacturer s return are pharmaceuticals, including partials pharmaceuticals, in the original manufacturer containers. Everything else is considered waste and facilities must follow applicable federal, state, and local laws and ordinance for waste disposal. For pharmaceuticals that qualify for manufacturer s return, the Contractor shall provide the returning facility a report stating the Estimated Return Value (ERV) How is ERV determined? of those items. The ERV will be used by the customer and the Contractor as an estimate for the amount that is expected to be credited. To obtain the manufacturer's ERV the Contractor shall use the file at http://www.pbm.va.gov/DrugPharmaceuticalPrices.aspx. Because there are daily price changes, the date to be used for the pricing file is the date the material arrives at the reverse distributor s processing facility. The file is a dBase III compatible database (.DBF) file. To determine the appropriate price to establish the ERV, the contractor shall use the following order of precedence, and as eligibility for these prices dictates: 1. National Contract Price (NC Price) 2. VA Federal Supply Schedule Price Restricted (VA_FSS) 3. BIG 4 Price (Big4_Price) 4. Federal Supply Schedule Price (FSS PriceWhat about open market and consolidated purchases? ) If an item does not appear in the database, then the contractor shall use the Wholesale Acquisition Cost (WAC) as the basis for establishing the ERV for that item. The contractor shall use the prices published by First Data Bank as the source for obtaining the WAC prices. Single Order Processing: Single order processing is required for each visit/pickup/package sent. No batch processing.Define Single order processing. PHARMACEUTICALS INELIGIBLE FOR CREDIT FROM MANUFACTURER The Contractor shall list all items (including non-controlled and controlled substances and non-hazardous and hazardous substances) designated for disposal on a disposal manifest. This list will include at a minimum product name, National Drug Code (NDC) or catalog number, quantity, total estimated return value, and reason for non-eligibility for credit. OIG report referenced a database where they could tell immediately if something was non-eligible. Separate manifests shall be provided for the disposal of Schedule II V controlled substances and when disposing of hazardous waste products as defined by the EPA Resource Conservation and Recovery Act (RCRA) regulations. A Certificate of Destruction including the disposal date, destruction method, destruction location, weight, disposal company name and proof of destruction affidavit shall be provided to the returning facility and maintained on the reporting website upon completion of destruction. All Manifests shall be provided to the returning facility within 30 calendar days of Contractor's item receipt, with the exception of the Certificate of Destruction/Affidavit which shall be provided within 30 days of the completion of destruction. Shipments to the Contractor that require transport to the disposal location shall be done via approved and licensed vehicles in accordance with federal, state, and local laws and regulations where the processing will be completed. Contractor spills or releases of toxic/hazardous substances into the environment shall be reported to the returning facility immediately. PAYMENTS This contract is issued under Exchange/Sale Authority, I need to review Exchange/Sale Authority. allowing the government to retain reverse distributed pharmaceutical proceeds for the sole purpose of procuring additional pharmaceuticals. Such proceeds are referred to as credits throughout this contract to align with commercial practice. The payment of return fees and disposal services to the Contractor based on the Estimated Return Value (ERV) obtained from the pricing file in paragraph 9 of the Statement of Work will be paid by the Government and NOT out of facilities credits after actual credits are obtained from the manufacturer through the VA Pharmaceutical Prime Vendor (PPV). When actual credits are received, the Contractor shall update its database reflecting the actual credits received from the manufacturer and reconcile the difference between the estimated return value and the actual credits received based on the manufacturers credit memos. Credit memos must be requested by the Contractor from the manufacturers for all credits issued. Credit memos will be provided by the Contractor to each facility receiving credits and used by each facility for comparison of records/transactions of credits pending, credits received. On a quarterly basis, the Contractor and each agency/facility will work together to reconcile any discrepancies between the facility records and the Contractor records. The exact payment amount to be made to the Contractor shallIs this amount paid for using a credit card or by OOD with money estimated for each pickup for the year? include only the awarded contracted fee for return and disposal services as defined under paragraph 2, Awards and shall be paid directly from the Government not through credits. To ensure adequate tracking of credits from inception to disposition, the Contractor shall provide the PPV confirmation of itemized credit statements received from the manufacturers at least on a monthly basis. The contractor shall instruct manufacturers to issue all credits directly to the PPV since the PPV has credit accounts established for each authorized user of the PPV Program for purposes including reverse distribution. Will we need a special PPV account for RD? Are they going to use the TPC account? Any credits received by the Contractor from the manufacturer shall be forwarded to the PPV within ten (10) business days from date of receipt. In addition, each agency/facility that receives credits directly from the manufacturers as a result of reverse distribution processing will be instructed to notify the Contractor of receipt of such credits so that the Contractor can update their electronic reporting system. Credits will be deposited into the individual facility accounts by the PPV upon receipt of itemized credit statements for each individual facility provided by the Contractor. The credit statements provided by the Contractor to the PPV shall include the customer account number and appropriate invoice number to facilitate this process and for tracking purposes. Based on the above, any arrangements to facilitate the processing of credits through the PPV must be made solely between the Reverse Distributor and the PPV. Any fees associated with this arrangement shall not be removed from the facility credits due. Credits may NOT be used by VA PPV customers for additional value-added services from the Contractor, such as report customization or additional site visits, for VA facilities. Within 15 days from receipt of award, the CMOP Contracting Officer shall be notified by the contractor awarded a contract under this solicitation if any business-to-business agreements cannot be reached with the VA PPV. Failure or refusal to reach agreement with the VA PPV shall constitute sufficient cause for terminating the contract under Federal Acquisition Regulation Part 52.212-4(m), Contract Terms and Conditions-Commercial Items, Termination for Cause unless such failure is unintentional and for valid and justifiable reasons despite good faith discussions. The Contractor is encouraged to establish a working relationship with each manufacturer and comply with each manufacturer s return goods policy to ensure maximum credit receipt and reduce the cost of returning non-returnable items. The Contractor is responsible for contacting the manufacturer to ensure that credits are received in accordance with the negotiated timeframe stated in each return goods policy and to assist in resolving issues of inadequate or non-payment of outstanding credits. If manufacturers have an established reverse distributor that handles their credit and return process, the awarded Contractor shall make every effort to work with these reverse distributors that have current agreements directly with the manufacturers. NOTE: There may be instances where more favorable return good policies have been negotiated on Federal Government contracts. In order to take advantage of more favorable return policiesIt has been my experience that other reverse distribution centers doing the work for manufacturers historically are very difficult and slow to get supporting documentation. , the Government Contracting Officer will assist in providing a copy of the negotiated agreement(s) to the Contractor. There may be manufacturers that will only accept returns directly from the facility and will only provide credits through their own reverse distributor. If known, the Contractor shall identify in its proposal, those manufacturers that will not accept products through this Reverse Distribution Program. WEB-BASED SERVICE REQUEST ORDERING SYSTEM The contractor shall provide an 800 number and a web-based service request ordering system for work order placement by customers. At a minimum, the system shall include entry fields for Facility Name, Address, City, State, Zip Code, Contact Name, Phone Number, E-mail, DEA Number, Desired Pickup Date, Description of Returns and Estimated Quantity. In addition, the web-based service request ordering system shall allow for electronic order confirmation, inventory status of credits, credit reconciliation, and reporting capabilities to allow facilities to track from inception of product to credit disbursement and/or disposal. REVERSE DISTRIBUTION PROGRAM ELIGIBLE FACILITIES Government Participants. The contractor shall provide reverse distribution services at the fees awarded herein for the facilities below as well as other government agencies approved to participate in the VA s Pharmaceutical Prime Vendor (PPV) program. Consolidated Mail Outpatient Pharmacies (CMOPs) VA CMOP Leavenworth 760 5000 South 13th St Leavenworth KS 66048 **VA CMOP Leavenworth 760 5000 South 13th St Shawnee KS 66048 **Future Location VA CMOP Chelmsford 761 10 Industrial Ave. Chelmsford, MA 01824-3610 VA CMOP Tucson 762 3675 Britannia Dr Tucson, AZ 85706 VA CMOP Lancaster 763 2962 S. Longhorn Dr Lancaster, TX 75134 VA CMOP Murfreesboro 764 5171 Sam Jared Drive Murfreesboro, TN. 37130 VA CMOP Murfreesboro II 764 3209 Elam Farms Pkwy Murfreesboro, TN 37127 VA CMOP Hines 765 5th and Roosevelt Bldg. 37 NW Dock 18 Hines, IL 60141 VA CMOP Charleston 766 4136 Carolina Commerce Parkway Ladson SC 29456 Offerors are advised that a limited number of additional participants may be added or deleted by modification throughout the life of the contractNeed to add EPS & possibly MbM. . IMPLEMENTATION PLAN Offerors shall submit a written proposed plan detailing implementation of the Reverse Distribution Program including details on how billing will be completed (credit card, PO, etc.). Recognizing that some facilities may prepare their returns on a monthly basis, the Government anticipates no more than sixty (60) days from the date of award to transition facilities over to the new prospective contracts. Billing requires the ability to accept both credit card (Visa and MasterCard) and invoice options depending on the value of the transaction. Individual orders will specify the local options. Additional information regarding invoicing procedures is included in the clauses. CONTINGENCY PLAN The contractor shall submit and maintain a plan for contingency operations, which identifies the ability to provide uninterrupted support of the requirements outlined in this solicitation under emergency and/or contingency conditionsWould need to add the functionality to ship every thing in to facility in times similar to pandemic. . REPORTS The Contractor shall provide a return detail report by manufacturer to each returning facility within (30) calendar days after processing for all credit returns. This report should include at a minimum, the customer account number, applicable order or invoice number, product name, NDC or catalog number, lot or batch number, quantity returned, date returned, unit of measure, estimated return value, and a list of non-returnable pharmaceuticals with the weight and cost for disposal. An additional credit report shall be provided showing both the estimated credits and actual credits received, including total actual credit received and credit received by unit of measure for each NDC, as well as the date that the credit was issued, and identify contractor fees taken for each pharmaceutical return. The contractor shall provide copies of the manufacturer credit memos with this report to ensure adequate tracking of credits from inception to disposition. Separate reports shall be provided for Schedule II V controlled substances and for hazardous waste to include weight of disposal. The Contractor shall provide a web-based reporting tool that will generate the following reportsWill this vendor handle DSCSA or will manufacturer be notified to handle? : 1. Monthly status reports of credit receipts listing the contract/order or invoice number, manufacturer, estimated return value, actual return value, and pending credits from the contractor to the facility. 2.Monthly reconciliation reports for each individual account. Reconciliation data shall include but not be limited to NDCs, quantities, partial/full data, product names, vendors, strengths, sizes, and forms. 3. Quarterly roll-up reports shall be provided to the Program Offices identified below which include, as a minimum the ERV for non-credits (destruction), charges for services, credits received, and credits pending. All three above referenced reports shall be made available on the reporting website and sent to the following personnel: VA Reporting requirement shall be emailed to @va.govCreate new distribution groups for each site. VA Reporting Requirements: format: ^ delimited text file AND Excel Spreadsheet, VA example report headers shown below (Report only completed transactions within the applicable reporting period) VA Station Number Contractor Name (reverse distributor) Customer Name (facility name) Customer Number (internal contractor customer number) DEA Number (IF APPLICABLE; 9 alpha numeric designator) Job Number (internal job number assigned) Wholesaler Account Number (account number credit routed to) Service Date NDC Number (National Drug Code; 11 digits; no dashes) NDC Package Size UPC (if no NDC exists) Product Name Manufacturer DEA Class (1, 2, 3, 4, or 5; leave field blank if non-controlled) LOT Number (IF APPLICABLE) QTY Returned (As decimal of total number of NDC units) Unit of measure (bottles, tablets, cases, etc.) Form (SOL solution; CAP capsule; TAB tablet; SYR syrup; KIT kit; SGL soft gels; PDR powder; PKT packet; CRM cream; OIN ointment; INJ - injection) Expiration Date Processing Fee (on-site / off-site fee assessed) HAZ Disposal Cost NON HAZ Disposal Cost ERV (estimated return value) ARV (actual return value) Credit Date (date credit awarded to customer) Credits (total credit received and credit received by unit of measure) Pending Credits (future credits due) Non-Return Value Returnable (Y/N) (indicate if returnable) Reason For Non-Eligibility (indicate reason for non-returnable items) BO9 Invoice number once credit is issued ** VA-only fields NOTE: VA will have access to all customers web-based reporting tools. The reports should be constructed to allow the customers maximum flexibility to sort the data as needed. A typical report should provide the customer s name, address and phone number, NDC of drug, generic or brand name (when appropriate), manufacturer, quantity returned and unit of issue (e.g., tablets, milliliters, and grams), ERV or non-returnable with a reason code. DASHBOARD REPORTING REQUIREMENT The reverse distribution vendor shall provide a web-based corporate level dashboard and reverse distribution information system available to the user at each facility or each agency for the purpose of managing, tracking and comparing the processing of unused pharmaceutical returns across the government service or agency. The web-browser based application is the preferred and required type of digital dashboard specified by this contract. The reverse distribution information system shall provide for multiple levels of access based upon the users level within the government service or agency (e.g., office of the surgeons general, regional or local facility) and shall provide data elements based upon standard variables (see paragraph 17, reporting requirements for metric and key performance indicators). The digital dashboard and reverse distribution information system shall be configured to track the flow of business processes associated with the return, destruction, disposal, waste, credit or other disposition of unused pharmaceuticals processed from the agency through the reverse distributor. The system shall provide graphic representation (i.e., dials, graphs, charts, etc.) of high-level processes and allow for drill down into low level data, with the purpose of allowing agency executive level leaders the ability to view and make comparisons of return processes and data across the agency. The dashboard shall use standardized metrics and key performance indicators and display these data points to allow comparison between different levels of the agency (i.e., agency or service level, and regional level). The digital dashboard shall display data elements in both a control panel format and database table format. Users will be able to generate an...
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