SPECIAL NOTICE
D -- Notice of Intent Sole Source Texting Dashboard and Services Cross Link Media, LLC
- Notice Date
- 5/6/2024 1:14:18 PM
- Notice Type
- Special Notice
- NAICS
- 561499
— All Other Business Support Services
- Contracting Office
- 245-NETWORK CONTRACT OFFICE 5 (36C245) LINTHICUM MD 21090 USA
- ZIP Code
- 21090
- Solicitation Number
- 36C24524Q0440
- Response Due
- 4/30/2024 6:00:00 AM
- Archive Date
- 06/29/2024
- Point of Contact
- Tara Davis, Contract Specialist, Phone: (304) 263-0811 ext. 7616
- E-Mail Address
-
Tara.Davis4@va.gov
(Tara.Davis4@va.gov)
- Awardee
- null
- Description
- Special Notice Special Notice Page 5 of 5 Special Notice *= Required Field Special Notice Page 1 of 5 SUBJECT* NOTICE OF INTEND TO SOLE SOURCE Cross Link Media, LLC Texting Dashboard and Services GENERAL INFORMATION CONTRACTING OFFICE S ZIP CODE* 25405 SOLICITATION NUMBER* 36C24524Q0440 RESPONSE DATE/TIME/ZONE 04-30-2024 9:00AM EASTERN TIME, NEW YORK, USA ARCHIVE 60 DAYS AFTER THE RESPONSE DATE RECOVERY ACT FUNDS N PRODUCT SERVICE CODE* DH10 NAICS CODE* 561499 CONTRACTING OFFICE ADDRESS Department of Veterans Affairs VAMC (613) VISN 5 Contract Satellite Office 510 Butler Avenue, Building 306A Martinsburg WV 25405 POINT OF CONTACT* Tara Davis Tara.Davis4@va.gov ADDITIONAL INFORMATION AGENCY S URL URL DESCRIPTION AGENCY CONTACT S EMAIL ADDRESS EMAIL DESCRIPTION Tara.Davis4@va.gov DESCRIPTION Cross Link Media, LLC Texting Dashboard and Services Part 1: Scope of Work The notice of intent to sole source this requirement is to provide a texting platform that will allow Veterans and family members, in crisis, to communicate with the Veterans Crisis Line (VCL), via short message service (SMS) messaging, by way of a vanity short codes VETALK (838255) & 98801. The platform would need to be configured to accommodate the vanity short code leased by the VCL. There are approximately 25 million Veterans in the United States and 5 million Veterans who receive care within VHA. Data from the Centers for Disease Control and Prevention indicate suicide rates among men between the ages of 20 and 65 at approximately 22 per 100,000 persons per year. VHA mental health officials estimate 6,400 suicides per year among Veterans, and 1,600 - 1,800 among Veterans receiving health care from VHA. Recent reports have suggested that Veterans may be at an increased risk for conditions and behaviors associated with poor mental health including post-traumatic stress disorder (PTSD), anxiety, depression, and increased rates of substance use; all of which are established risk factors for suicide. For many Veterans in emotional crisis, their first contact with VHA is though the VCL. Cross Link Media, in an effort to reduce the number of suicides among the Veteran population, will provide a texting program that is established to provide another access point-of-care for the Veteran population. Text messaging is a useful tool for reaching specific audiences. Description of Services: The service will need to be able to provide a dashboard type interface that will allow employees to carry on multiple texting sessions. The service will trigger an automated response immediately, based on key words in the original message received from the texter. The VCL employee would then respond back to the texter via the dashboard interface which would be accessible on their desktop. The service would allow access to the VCL employee through the internet, and will not store or retain any of the information from the text session on any server or archive. The texting dashboard would need to allow access to the texters phone number, which would be especially useful in crisis situations. Objective: The key component required will be a web-accessed interface allowing a remote operator to receive and send responses to an individual mobile phone commonly referred to as a Dashboard, which will be integrated with the SMSC Gateway provided by a third party. Part 2: TASKS AND DELIVERABLES Description of Tasks: Deliver dashboard functionality through a web based URL, to allow VCL employees the capability to receive and respond to text messages from any mobile telephone and other service. No data will be stored, saved or otherwise archived from texting other than statistics necessary for billing and accounting purposes. The contractor will need to coordinate with the VCL to establish a suite of automated, instantaneous responses to initial text, based on keywords in the original text message received. The contractor must also provide texting capability, both sending and receiving, for the predetermined vanity short code (which is being provided through a separate procurement). The services should include all fees, etc. for a flat rate. Deliverables: 1. Dashboard Functional Requirements: Once an MO (mobile originated message) is received at the SMSC, two actions will happen: First, an automatic response will be generated to the sender based on the key word received. Key words can be changed at any time as can responses. Automatic response can be several phrases/input patterns deep. Requires ability to set time for generating response for each layer. An alert will be sent to the VCL stating that a message has been received and response has been sent initiating the interaction via the Dashboard. Automatic response disengagement. A button will appear allowing an operator to disengage the automatic response mechanism and take control of the outbound text messages. Dashboard will display telephone number of originating mobile device, display location based on area code and geographic location of the phone at that moment. Dashboard will display original inbound key word sent to short code. Time and date stamp will reflect receipt of inbound message. Dashboard will display outbound response based on inbound key word. Dashboard will display further inbound and outbound messages. Inbound messages will be highlighted by a different color than outbound messages. Dialog summary retain entire conversation until terminated and display in a scrolling log. Operator will be able to terminate dialog based on criteria established by VCL staff. Terminate button will appear on screen and be highlighted in Red. A double opt in to terminate will be required. Operator will be able to Save Dialog for output to Word or other format as determined by VCL staff Dependent on current instant messaging guidelines developed by the VCL. A notes section will appear for an operator to make notes on the record while engaged in the message originator. Note section will have unlimited space and will scroll forward as information is input. Message, summaries, phone numbers and personal information will not be housed outside any VA facility. A shared inbox or lobby for purposes of supervision and claiming due to technical difficulties. 2. Documentation and Training a. Will need to provide appropriate system documentation and training. 3. Performance and Response Time a. The system must perform successfully 98% of the time The Contracting Officer responsible for this acquisition has been identified as Amy Ritchey. For any additional questions or concerns, please email only at amy.ritchey@va.gov and Contracting Specialist Tara Davis at tara.davis4@va.gov.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/9bddfe9378034f9383e279ae29e6b4f8/view)
- Record
- SN07053701-F 20240508/240506230042 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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