SOLICITATION NOTICE
D -- USHMM RFP Customer Relationship Manager PILOT
- Notice Date
- 4/30/2024 3:55:15 PM
- Notice Type
- Solicitation
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- USHMM PROCUREMENT DIVISION Washington DC 20024 USA
- ZIP Code
- 20024
- Solicitation Number
- 95476724C1692
- Response Due
- 6/7/2024 2:00:00 PM
- Archive Date
- 06/22/2024
- Point of Contact
- Mary Green, Phone: 2023140322
- E-Mail Address
-
magreen@ushmm.gov
(magreen@ushmm.gov)
- Description
- The United States Holocaust Memorial Museum, (hereafter referred to as �The Museum� or �USHMM�), is currently seeking a contractor to provide a Pilot Customer Relationship Manager solution.� The Museum has been in the midst of a multi-year strategic planning exercise. As a result of this, program offices have clearer use cases and ideas for how to use a CRM to support their goals of growth in target audiences. The Jack, Joseph, and Morton Mandel Center for Advanced Holocaust Studies (�the Mandel Center�) has spent several years developing a comprehensive CRM strategy and would like to begin testing and using a system in order to track progress towards their completed strategic plan. �At the same time, we don�t want to build a system that only serves one office within the institution. So we want to identify a system that could scale to ultimately serve the whole institution - five program offices, robust development and marketing operations, and other stakeholder-facing teams. This would require integration with multiple systems and potentially mobile functionality in the future. All inquiries for information regarding this procurement, any procedures and/or proposal submission, shall be directed to Mary Green, via email at magreen@ushmm.org. Initial Questions shall be emailed on or before 5:00 p.m. EST on May 9, 2024 to my attention. All responses to this RFP shall be emailed on or before 5:00 p.m. EST on June 7, 2024 to:��Email Address for submission:magreen@ushmm.org -�Subject line: Proposal in Response to USHMM RFP# 95476724C1692 There shall be a mandatory Pre-Bid conference on Monday, May 13, 2024 at 2:00 - 2:45 PM EST for potential Offerors to learn about the Museum�s needs and deliverables pertaining to this project. Please forward your interest in attending the Pre-bid conference to MAGREEN@ushmm.org by Friday, May 10, 2024, 12:00 PM EST. The USHMM will be hosting system demonstrations for down selected Offerors tentatively commencing on or before June 17, 2024 ending June 25, 2024, the schedule will be released at a later date once the Questions and Answer period has ended. The last date for questions hereunder shall be 5:00 PM est on May 15, 2024.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/98404c2d62664e138b99a9b3a3067654/view)
- Place of Performance
- Address: Washington, DC 20024, USA
- Zip Code: 20024
- Country: USA
- Zip Code: 20024
- Record
- SN07046681-F 20240502/240430230055 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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