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SAMDAILY.US - ISSUE OF MAY 02, 2024 SAM #8192
SOLICITATION NOTICE

D -- USHMM RFP Customer Relationship Manager PILOT

Notice Date
4/30/2024 3:55:15 PM
 
Notice Type
Solicitation
 
NAICS
541519 — Other Computer Related Services
 
Contracting Office
USHMM PROCUREMENT DIVISION Washington DC 20024 USA
 
ZIP Code
20024
 
Solicitation Number
95476724C1692
 
Response Due
6/7/2024 2:00:00 PM
 
Archive Date
06/22/2024
 
Point of Contact
Mary Green, Phone: 2023140322
 
E-Mail Address
magreen@ushmm.gov
(magreen@ushmm.gov)
 
Description
The United States Holocaust Memorial Museum, (hereafter referred to as �The Museum� or �USHMM�), is currently seeking a contractor to provide a Pilot Customer Relationship Manager solution.� The Museum has been in the midst of a multi-year strategic planning exercise. As a result of this, program offices have clearer use cases and ideas for how to use a CRM to support their goals of growth in target audiences. The Jack, Joseph, and Morton Mandel Center for Advanced Holocaust Studies (�the Mandel Center�) has spent several years developing a comprehensive CRM strategy and would like to begin testing and using a system in order to track progress towards their completed strategic plan. �At the same time, we don�t want to build a system that only serves one office within the institution. So we want to identify a system that could scale to ultimately serve the whole institution - five program offices, robust development and marketing operations, and other stakeholder-facing teams. This would require integration with multiple systems and potentially mobile functionality in the future. All inquiries for information regarding this procurement, any procedures and/or proposal submission, shall be directed to Mary Green, via email at magreen@ushmm.org. Initial Questions shall be emailed on or before 5:00 p.m. EST on May 9, 2024 to my attention. All responses to this RFP shall be emailed on or before 5:00 p.m. EST on June 7, 2024 to:��Email Address for submission:magreen@ushmm.org -�Subject line: Proposal in Response to USHMM RFP# 95476724C1692 There shall be a mandatory Pre-Bid conference on Monday, May 13, 2024 at 2:00 - 2:45 PM EST for potential Offerors to learn about the Museum�s needs and deliverables pertaining to this project. Please forward your interest in attending the Pre-bid conference to MAGREEN@ushmm.org by Friday, May 10, 2024, 12:00 PM EST. The USHMM will be hosting system demonstrations for down selected Offerors tentatively commencing on or before June 17, 2024 ending June 25, 2024, the schedule will be released at a later date once the Questions and Answer period has ended. The last date for questions hereunder shall be 5:00 PM est on May 15, 2024.
 
Web Link
SAM.gov Permalink
(https://sam.gov/opp/98404c2d62664e138b99a9b3a3067654/view)
 
Place of Performance
Address: Washington, DC 20024, USA
Zip Code: 20024
Country: USA
 
Record
SN07046681-F 20240502/240430230055 (samdaily.us)
 
Source
SAM.gov Link to This Notice
(may not be valid after Archive Date)

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