SOURCES SOUGHT
99 -- End to End Systems Management Center (E2E SMC)
- Notice Date
- 10/19/2023 11:40:05 AM
- Notice Type
- Sources Sought
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- USTRANSCOM-AQ SCOTT AFB IL 62225-5357 USA
- ZIP Code
- 62225-5357
- Solicitation Number
- TRANSCOM24D001
- Response Due
- 10/25/2023 10:00:00 AM
- Archive Date
- 10/01/2024
- Point of Contact
- Rachael Bealer, Matthew J. Hellmann
- E-Mail Address
-
rachael.n.bealer.civ@mail.mil, matthew.hellmann@ustranscom.mil
(rachael.n.bealer.civ@mail.mil, matthew.hellmann@ustranscom.mil)
- Description
- E2E SMC Tier I/II call resolution, development, sustainment, and maintenance of the ITSM software (presently ServiceNow) and operational support (G3 Ops) to include reoccurring systems checks. All tasks shall be performed in accordance with (IAW) regulations and guidelines addressed in the PWS. SDDC presently utilizes ServiceNow ITSM as ticketing software and is focused on integrating and streamlining end to end workflows and to utilize more of the ServiceNow capabilities such as DevOps Change Velocity integrations for development tools (i.e., GitLab), Information Technology Operations Management (ITOM) for real time health monitoring and firewall tracking, Information Technology Asset Management (ITAM) for centralized tracking of assets to include Hardware and Software, and Strategic Portfolio Management (SPM) for project management, routing and tracking; all of which will require contractor support to implement and maintain the new services and workflows.��
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/c77d28ed741140f6a0af68b2c4098134/view)
- Place of Performance
- Address: Scott AFB, IL 62225, USA
- Zip Code: 62225
- Country: USA
- Zip Code: 62225
- Record
- SN06864268-F 20231021/231019230108 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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