SOURCES SOUGHT
R -- Lean Performance Consultation Services VALLHS
- Notice Date
- 7/25/2023 1:24:18 PM
- Notice Type
- Sources Sought
- NAICS
- 541611
— Administrative Management and General Management Consulting Services
- Contracting Office
- 262-NETWORK CONTRACT OFFICE 22 (36C262) Gilbert AZ 85297 USA
- ZIP Code
- 85297
- Solicitation Number
- 36C26223Q1514
- Response Due
- 8/1/2023 10:00:00 AM
- Archive Date
- 09/30/2023
- Point of Contact
- Solly Kim, Contract Specialist, Phone: 562-766-2226
- E-Mail Address
-
Solly.Kim@va.gov
(Solly.Kim@va.gov)
- Small Business Set-Aside
- SDVOSBC Service-Disabled Veteran-Owned Small Business (SDVOSB) Set-Aside (FAR 19.14)
- Awardee
- null
- Description
- THIS IS A REQUEST FOR INFORMATION (RFI) SOURCES SOUGHT 1. Responses to this Sources Sought must be in writing. The purpose of this Sources Sought Announcement is for market research purposes only, to make appropriate acquisition decisions and to gain knowledge of Small Businesses, Veteran Owned Small Businesses (VOSB), including Service Disabled Veteran Owned Small Businesses (SDVOSB), interested and capable of providing Lean Performance Consultation Services, per paragraph five and six (5 & 6) below, for the VA Loma Linda Healthcare System (VALLHS). 2. The NAICS for this requirement is 541611, Administrative Management and General Management Consulting Services. The product service code is R499, Support Professional: Other. 3. Interested and capable Contractors should respond to this notice no later than August 1st, 2023, by providing the following via email only to solly.kim@va.gov. (a) company name (b) address (c) point of contact (d) phone and email of primary point of contact (e) UEI number (f) A capability statement that addresses the organization s qualifications and ability to perform as a contractor specifically for the work described in paragraphs 5 & 6 below. Respondents are also encouraged to provide specific examples (e.g. contract number, point of contact information) of the Contractor s experience providing the same or similar services described in paragraphs 5 through 9 below. 4. SDVOSB/VOSB respondents. SDVOSB/VOSB respondents are encouraged to provide proof of registration in the Veteran Information Pages at https://www.va.gov/osdbu/. 5. Required Services. Contractor shall provide staff to support the implementation of the Lean Management program with VALLHS leadership. This program will be managed by the VALLHS Quality Management in conjunction with the Systems Redesign & Improvement Department. 5.1 Contractor staff shall provide consulting and training services to address the following five (5) key organizational objectives: 5.1.1 First objective: Develop an integrated HRO/Lean culture by leveraging the local Lean Business System. 5.1.2 Second objective: Train and coach executive management and frontline staff on Lean Management and DMS. 5.1.3 Third objective: Support process improvement events to improve access, quality of care, average length of stay, and clinical wait times. 5.1.4 Fourth objective: Support and develop educational materials for the facility. 5.1.5 Fifth objective: Continue the Lean Culture Transformation to sustain improvements and ensure improvement expands beyond the current areas. 6. SPECIFIC CONTRACT REQUIREMENTS 6.1 Contractor shall provide all qualified and essential resources for, including but not limited to, consulting, on-site facilitation, education, coaching, and mentoring support for the enhancement and growth in utilizing Lean Management strategies to ultimately advance successful and efficient problem-solving at all levels within the VALLHS. 6.2 Contractor shall accelerate the transformation process of the current organizational priorities to deliver successful outcomes within the VALLHS Daily Management System. Contractor shall equip VALLHS to be self-sustaining using the learned Lean techniques, through reinforcement and facilitation of a competent PIT upon completion of performance. 6.3 Contractor shall designate a Program Manager who shall be responsible for the performance of the work. This person shall act for the Contractor and shall be designated in writing to the Contracting Officer (CO). The Program Manager shall have full authority to act for the Contractor on all contract matters relating to the daily operation of this contract. 7. KEY PERSONNEL Contractor shall provide the following key personnel: 7.1 Minimum of one (1) Executive Level Sensei. 7.2 Minimum of one (1) Gemba/DMS Sensei/Lean Six Sigma Green/Yellow Belt Trainer. 8. DUTIES AND RESPONSIBILITIES OF CONTRACTOR KEY PERSONNEL 8.1 Executive Level Sensei: The Executive Level Sensei is the principal mentor for the Executive Leadership Team (ELT). The Executive Level Sensei shall use various methods to enhance the ELT s understanding of Lean as it pertains to creating and sustaining a culture of development to minimize waste in every process, procedure, and task through an ongoing system of improvement. 8.2 The Executive Level Sensei s primary responsibility is to work with the ELT to continually strive to identify areas of waste and eliminate anything that does not add value for patients. Additional duties include, but not limited to the following: 8.2.1 Coach the ELT: 8.2.1.1 Through Leader Standard Work, Kata Coaching, Gemba Walks, Strategic Initiatives. 8.2.1.2 To integrate Lean thinking and ideologies through cultural transformation. 8.2.1.3 In the identification of business improvement opportunities and the development of business cases. 8.2.1.4 To develop a culture of engagement across the business to provide a highly energized team which is flexible to meet the changing needs of the business. 8.2.1.5 To implement the roll out of each plan to the team members so they may understand the standards and behaviors expected of them. 8.2.2 Mentor the ELT: 8.2.2.1 To demonstrate competence with Lean Leadership skills. 8.2.2.2 To develop a high standard through personal examples. 8.2.3 Provide guidance to the ELT: 8.2.3.1 In the continuous improvement plans/road maps for projects and areas of accountability. 8.2.3.2 In the development of Key Performance Indicators (KPI) for the facility and healthcare group chiefs. 8.3 Gemba/DMS Sensei /Lean Six Sigma Green/Yellow Belt Trainer The Gemba/DMS Sensei shall work cross functionally and collaboratively with many stakeholders to plan, analyze and provide verbal and written progress reports. The Gemba Sensei, through open dialogue, shall encourage exploration, reflection and open-ended questions leading to Aha moments. Critical to this role is direct modeling and transmission of central Lean tenets. The goal is to enhance the knowledge, understanding and application of Lean principles and tools to front line staff, mid-level managers, and to the improvement team. 8.4 The primary responsibility is to coach the Process Improvement Team (PIT). The Gemba Sensei will serve as the Subject Matter Expert (SME) to the PIT and identify opportunities for Lean and business improvements. In addition, the Gemba Sensei will coach, train, support and provide guidance where necessary in the growth and development of the PIT. Additional duties include the following: 8.5 Coach the PIT: 8.5.1 To develop business improvement projects that deliver benefits that have a tangible financial savings, provide safety improvements, reduce business risk and improve customer satisfaction. 8.5.2 Of Lean process and behavior changes. 8.5.3 To develop a highly effective daily management process focused on various methods such as one-piece flow, on demand, zero defects and standardized work. 8.5.4 To deploy techniques in problem solving, such as; Kaizen and A3 thinking and tools including but not limited to Kanban, Value stream mapping, visual management, flow cell, and 6S. 8.5.5 To identify improvement opportunities and the development of business cases. 8.6 Provide guidance to the PIT: 8.6.1 To identify opportunities for Lean and Business Improvement. 8.6.2To develop, execute and sustain business improvement projects and deliver benefits including tangible financial savings, safety improvements, reduced business risk and/or improved customer satisfaction. 8.6.3 On the progress of projects, understanding the risks, dependencies, budgets, resourcing, issues, critical tones and forthcoming pipeline, and actions necessary to ensure success. 8.6.4 To identify Key Performance Indicators (KPI) and ensure they are met by working to competition plan. 8.6.5 To build a culture of engagement across the business to provide a highly energized team which is flexible to meet the changing needs of the business. 8.7 Coach & teach the PIT on the following Lean process design for Value Stream or Process Improvement: 8.7.1 Value Stream performance improvement 8.7.2 Pull Systems/One-piece flow 8.7.3 First time quality 8.7.4 Error-proofing /Poka Yoke 8.7.5 Set up reduction time 8.7.6 Reduction in change over time 8.7.7 Heijunka 8.7.8 Critical Change Project Management 8.7.9 Sustainment of improvement using a management system 8.8 The Contractor shall provide a Lean Six Sigma Green/Yellow Belt Training. The Lean Six Sigma Green/Yellow Belt Trainer shall provide training using the Standardize VA Lean Training Material. 8.9 The Contractor will provide learning opportunities that involves site visits to other Lean Organizations/Companies that the Contractor is working with or visit other established Lean Organizations to demonstrate a well-run Lean Organizations and Lean Management. 9. PERSONNEL QUALIFICATION: The Contractor shall only use persons who are trained in the field they are assigned and have the necessary expertise to satisfy the requirement as required by the Statement of Work. The following is the minimum qualification for the Contractor s supporting staff: 9.1 Executive Level Sensei 9.1.1 Minimum of 10 years experience in Lean coaching (cumulative). 9.1.1.1 Within the past 5 years - a minimum of three (3) years in applying Lean in a healthcare organization. 9.1.1.2 Within the past 5 years - a minimum of one (1) year in applying Lean in an acute care hospital environment. 9.1.2 Completed a successful Lean Transformation for at least one (1) healthcare organization. 9.1.3 Lean Six Sigma - Master Black Belt certification. 9.2 Gemba/DMS Sensei/Lean Six Sigma Green/Yellow Belt Trainer 9.2.1 Minimum of five (5) years experience in Lean Transformation and tactical planning (cumulative). 9.2.1.1 Within the past 5 years - a minimum of one (1) year in Transformation Plan of Care (TPOC) methodology. 9.2.1.2 Within the past 5 years - a minimum of one (1) year in an acute care hospital environment. 9.2.1.3 Within the past 5 years - a minimum of three (3) years in problem solving at all organizational levels utilizing visual management (Daily Management System). 9.2.2 Lean Six Sigma Black Belt certified (American Society for Quality Master Black Belt or equivalent). 9.2.3 Minimum of one (1) year experience in providing class instructions. 10. The intended contract period will be for a three (3) year Indefinite Delivery Indefinite Quantity (IDIQ) with the period of performance anticipated to be from September 1, 2023 August 31, 2026. 11. Please note that if VA s pending market research establishes that two or more VOSB or SDVOSB, who are certified in Small Business Association s Veteran Small Business Certification (VetCert) can perform the required services, the VA will set aside the underlying solicitation per 38 U.S.C. ยง8127.
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/468933522c594572b7af5e19ff1f95ad/view)
- Place of Performance
- Address: Department of Veterans Affairs VA Loma Linda Healthcare System 11201 Benton Street, Loma Linda 92357
- Zip Code: 92357
- Zip Code: 92357
- Record
- SN06763516-F 20230727/230725230056 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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