SOURCES SOUGHT
D -- VOCERA Software Support Service
- Notice Date
- 5/12/2023 1:12:16 PM
- Notice Type
- Sources Sought
- NAICS
- 541519
— Other Computer Related Services
- Contracting Office
- 262-NETWORK CONTRACT OFFICE 22 (36C262) Gilbert AZ 85297 USA
- ZIP Code
- 85297
- Solicitation Number
- 36C26223Q1068
- Response Due
- 5/19/2023 10:00:00 AM
- Archive Date
- 07/18/2023
- Point of Contact
- Ositadima Ndubizu, Contract Specialist Intern, Phone: (562) 766-2252
- E-Mail Address
-
ositadima.ndubizu@va.gov
(ositadima.ndubizu@va.gov)
- Awardee
- null
- Description
- This is a SOURCES SOUGHT ANNOUNCEMENT ONLY. It is neither a solicitation announcement nor a request for proposals or quotes and does not obligate the Government to award a contract. Responses to this sources sought notice must be in writing. The purpose of this sources sought announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential businesses interested and capable of providing the services described below. VA Greater Los Angeles Healthcare System located at 11301 Wilshire Blvd; Los Angeles CA 90073 is seeking a contractor to provide Vocera Premier Plus Support Services to manage the Software Management System. There is a need for the Vocera Premier Plus Support Services for Vocera Platform 6, which is a comprehensive and systematic delivery of wireless communication devices. The Vocera Premier Plus Support Services will provide maintenance, and on-going support, continuous education, and training of all new and current staff of Vocera communication devices. VA West Los Angeles has a need and support for the following services: Vocera Reports Server Vocera SIP Telephony Servers Vocera Voice Servers Vocera Messaging Servers Engage Servers Vendor must be an authorized service provider for Vocera software products The contractor must provide the following tasks: Vendor shall provide Cover Data and Device Management Vendor must provide updates and maintain processes for submitting data and device changes to Vocera database. Vendor mut have the capability to add/delete/update users, groups, messaging templates and address book entries as requested by using departments. Vendor must have export user, group, messaging templates and address book information for review by using departments for accuracy and currency (every 6 months). Vendor must provide and maintain device management data. Vendor must develop, update, and maintain processes for changes in badge ownership, ordering new equipment, troubleshooting equipment, repairing equipment, requesting, and processing RMA s, reporting damage and budget trends, maintaining spares pool, coaching on replacement budget planning, training users and leadership on device management best practices, scheduling reports, and aiding with finding lost equipment. Vendor shall provide Software Management Vendor Must apply Vocera service packs and hot fixes. Vendor must provide the system health analysis (every 6 months). Vendor shall provide Platform Service Monitoring Proactively must monitor the Vocera Platform services for any issues. Vendor must escalate identified service issues, as appropriate, to Vocera Technical Support. Vendor shall provide Deployment Optimization Vendor must provide the Vocera workflow optimization assistance will only be provided for existing Vocera deployed nursing units / departments. Assistance needed for configuration changes involving units / departments not already designed and implemented when the Vocera Systems Administrator Service begins. Services needed for any new Vocera deployments / expansion will require a separate Vocera Professional Services engagement. Must provide the Integration workflow optimization assistance will only be provided for existing integrations into existing nursing units / departments. Services needed to design, build, configure, and train units/departments not already deployed will require a separate Vocera Professional Services engagement. Vendor must Refine deployment messaging groups to improve usability of the Vocera Messaging solution Vendor shall provide Training and Orientation Management Vendor must provide round on units to coach staff, learn workflow, uncover issues, resolve issues, and develop relationships. Vendor shall develop, update, and maintain processes to deliver training for new employee orientation for Vocera users. Vendor shall establish process for on-boarding of new Vocera users. Vendor shall establish process for reviewing Vocera reports to identify and coach users experiencing less than optimal performance. Vendor must maintain training materials and make easily available to staff for self-review and refresher. Vendor shall develop, update, and maintain processes to uphold at least a 10% Super User population across all units and shifts. Vendor must provide upgrade training for changes in functionality affecting end users. Vendor shall provide Vocera issue Escalation Management Vendor must address and resolve issues regarding Vocera equipment, database, and users. Vendor must escalate issues regarding network or servers to the appropriate Customer contact. Vendor must escalate issues with the Vocera product to Vocera Technical Support. Vendor must track and trend Vocera issues to institute process improvements where possible to reduce issue escalation to COR and/or Program Manager. Vendor must follow up with issue reporter to provide update status and resolution to COR and/or Program Manager. Vendor shall develop, update, and maintain processes for end users to report Vocera issues. Vendor shall provide Vocera Report Management Vendor must set up scheduled reports as requested by end user to the COR and/or Program Manager. Vendor must provide consultation to COR and/or Program Manager regarding the reports available. Vendor must review reports and provide consultation to end user units, network staff and other key support staff and stakeholders regarding actions needed to optimize Vocera system and user performance. Vendor shall provide End User Satisfaction Vendor must follow organization s preference with consultation COR and/or Program Manager and barring any Union or other legal barriers to develop or initiate Vocera User Satisfaction Survey. Vendor must conduct survey once a year to collect formal feedback and quantifiable measures of satisfaction approved by COR and/Program Manager. Vendor must facilitate with Program Manager a user group meeting to discuss Vocera issues, lessons learned and process improvements with the COR and Program Management. Vendor must notify any changes to Vocera program management to the COR and Program Manager. Vendor must provide approved VA Directive 6550 Vendor must provide VA Directive 6500 If you are interested and are capable of providing the required service(s) please provide the following information. (1) Company Name, Address, Point of Contact (2) Size status and representations of your business, such as but not limited to: Service-Disabled Veteran Owned Small Business (SDVOSB), Veteran Owned Small Business (VOSB), HUBZone, Woman Owned Small Business (WOSB), Large Business, etc. (3) Is your company considered small under the NAICS code 541519? (4) Does your company have an FSS contract with GSA or the NAC or are you a contract holder with any other federal contract? If so, please provide the contract type and number. (5) If you are an FSS GSA/NAC or other federal contract holder, are the referenced items/solutions available on your schedule/contract? (6) Please provide general pricing for your products/solutions for market research purposes. (7) Please submit a capability statement that addresses qualifications and verifies ability to perform work described above. The Government is not obligated to, nor will it pay for or reimburse any costs associated with responding to this sources sought announcement. This notice shall not be construed as a commitment by the Government to issue a solicitation or ultimately award a contract, nor does it restrict the Government to a particular acquisition approach. The Government will in no way be bound to this information if any solicitation is issued. The VA is mandated by Public Law 109-461 to consider a total set-aside for Service-Disabled Veteran Owned Small Businesses. However, if there are insufficient Service-Disabled Veteran Owned Small Business responses, an alternate set-aside or full and open competition may be determined. No sub-contracting opportunity is anticipated. The North American Classification System (NAICS) code for this acquisition is 541519 ($30 Million). Responses to this notice shall be submitted via email to Ositadima.ndubizu@va.gov. Telephone responses will not be accepted. Responses must be received no later than 05/19/2023 10:00 AM PST. After review of the responses to this sources sought announcement, a solicitation may be published on the FedBizOpps or GSA eBuy websites. Responses to this sources sought announcement will not be considered adequate responses to the solicitation. All interested offerors must respond to the solicitation in addition to responding to this sources sought announcement. Prospective bidders must be authorized re-sellers in order to participate in the solicitation process. Notice to potential offerors: All offerors who provide goods or services to the United States Federal Government must be registered in the System for Award Management (SAM) at www.sam.gov. Additionally, all Service-Disabled Veteran Owned Small Businesses or Veteran Owned Small Businesses must be registered with the Department of Veterans Affairs Center for Veterans Enterprise VetBiz Registry located at www.vip.vetbiz.gov
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/8144ecb5a0c3452ea5574841b04c6cec/view)
- Place of Performance
- Address: VA Greater Los Angeles Healthcare System 11301 Wilshire Blvd, Los Angeles 90073, USA
- Zip Code: 90073
- Country: USA
- Zip Code: 90073
- Record
- SN06681497-F 20230514/230512230111 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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