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SAMDAILY.US - ISSUE OF APRIL 14, 2023 SAM #7808
SPECIAL NOTICE

D -- Limited Sources Justification for ServiceNow

Notice Date
4/12/2023 5:14:24 AM
 
Notice Type
Justification
 
NAICS
541611 — Administrative Management and General Management Consulting Services
 
Contracting Office
DIV OF ACQ AND COOPERATIVE SUPPORT ALEXANDRIA VA 22314 USA
 
ZIP Code
22314
 
Solicitation Number
LSJ_SN_23
 
Archive Date
05/12/2023
 
Point of Contact
Kimberly Fields, Brandon Harrell
 
E-Mail Address
kfields@nsf.gov, bharrell@nsf.gov
(kfields@nsf.gov, bharrell@nsf.gov)
 
Award Number
47QRAA19D0069
 
Award Date
03/28/2023
 
Description
This requirement is to provide the National Science Foundation (NSF) with services to operate, maintain, and enhance the Foundation's Customer Relationship Management (CRM) tool, currently ServiceNow.�The period of performance for these services is estimated to last six (6) months. These services are critical to the performance of the NSF mission as NSF's ServiceNow system tracks requests from grant seekers in using NSF systems which is a mission critical service. These ServiceNow services include correcting errors, resolving issues with the many types of NSF grant proposals, and providing rapid problem resolution when problems arise, therefore keeping the merit review process on track.
 
Web Link
SAM.gov Permalink
(https://sam.gov/opp/b94d710e58b7482a89dbd2a75468cd46/view)
 
Record
SN06647922-F 20230414/230412230106 (samdaily.us)
 
Source
SAM.gov Link to This Notice
(may not be valid after Archive Date)

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