SOURCES SOUGHT
D -- Audie L. Murphy VA Hospital Pharmacy Service is seeking to purchase AudioCare
- Notice Date
- 3/11/2023 12:11:30 PM
- Notice Type
- Sources Sought
- NAICS
- 541512
— Computer Systems Design Services
- Contracting Office
- 257-NETWORK CONTRACT OFFICE 17 (36C257) ARLINGTON TX 76006 USA
- ZIP Code
- 76006
- Solicitation Number
- 36C25723Q0540
- Response Due
- 3/15/2023 3:00:00 PM
- Archive Date
- 03/30/2023
- Point of Contact
- Matt Lee, Contracting Specialist, Phone: 210-694-6337
- E-Mail Address
-
matthew.lee5@va.gov
(matthew.lee5@va.gov)
- Awardee
- null
- Description
- This Sources Sought Notice is for informational and planning purposes only and shall not be construed as a solicitation or as an obligation or commitment by the Government. This notice is intended strictly for Market Research. This is a Request for Information only. This is NOT a solicitation for proposals, proposal abstracts, or quotations. The Department of Veterans Affairs Audie L. Murphy VA Hospital Pharmacy Service in San Antonio, Texas intends to award a brand name or equal contract award for the purchase of Audiocare. The Government is conducting a market survey to help determine the availability and technical capability of qualified service-disabled veteran-owned small businesses, veteran-owned small businesses, small businesses, HUBZone small businesses and/or other large businesses capable of serving the needs identified below. This notice of intent is for open market as well as Federal Supply Schedule items. The purpose of this notice is to gain knowledge of potential qualified sources and their size classification/socioeconomic status (service-disabled veteran owned small business, veteran owned small business, women owned small business, HUB Zone, 8(a), small business or large business, relative to NAICS 541512 with a size standard of $30M. Responses to this notice will be used by the Government to make appropriate acquisition decisions. A solicitation is not currently available. If a solicitation is issued, it will be announced on Federal Business opportunities website http://www.fbo.gov or GSA E-Buy at a later date, and all interested parties must respond to that solicitation announcement separately from the responses to this announcement. Your responses to the information requested will assist the Government in determining the appropriate acquisition method, including whether a set-aside is possible. ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 0001 1.00 EA AUDIOPREFILL - PRESCRIPTION REFILL REMINDERS VIA TELEPHONE WITH REFILL PROCESSING DURING THE CALL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2023 POP ENDS: 03/31/2024 0002 1.00 EA TM-PREFILL - PRESCRIPTION REFILL REMINDERS VIA TEXT MESSAGING - REQUIRED AUDIOFILL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2023 POP ENDS: 03/31/2024 0003 1.00 EA RXREADY - PRESCRIPTION READY FOR PICK-UP NOTIFICATION. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2023 POP ENDS: 03/31/2024 0004 3.00 EA ACS-TM-BASE - AUDIOCARE BASE SMS SOFTWARE PLATFORM. INCLUDES SMS LICENSE FOR UP TO 120,000 TEXTS/YEAR. THIS INCLUDES SOFTWARE AND TEXT MESSAGE DILIVERY FEES - THIS IS A PRE-REQUISITE TO ADD ANY OF THE TEXT MESSAGING PRODUCTS. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2023 POP ENDS: 03/31/2024 0005 1.00 EA AUDIORENEWAL - PATIENT INITIATED PRESCRIPTION RENEWAL REQUEST VIA TELEPHONE. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2023 POP ENDS: 03/31/2024 ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 1001 1.00 EA AUDIOPREFILL - PRESCRIPTION REFILL REMINDERS VIA TELEPHONE WITH REFILL PROCESSING DURING THE CALL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2024 POP ENDS: 03/31/2025 1002 1.00 EA TM-PREFILL - PRESCRIPTION REFILL REMINDERS VIA TEXT MESSAGING - REQUIRED AUDIOFILL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2024 POP ENDS: 03/31/2025 1003 1.00 EA RXREADY - PRESCRIPTION READY FOR PICK-UP NOTIFICATION. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2024 POP ENDS: 03/31/2025 1004 3.00 EA ACS-TM-BASE - AUDIOCARE BASE SMS SOFTWARE PLATFORM. INCLUDES SMS LICENSE FOR UP TO 120,000 TEXTS/YEAR. THIS INCLUDES SOFTWARE AND TEXT MESSAGE DILIVERY FEES - THIS IS A PRE-REQUISITE TO ADD ANY OF THE TEXT MESSAGING PRODUCTS. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2024 POP ENDS: 03/31/2025 1005 1.00 EA AUDIORENEWAL - PATIENT INITIATED PRESCRIPTION RENEWAL REQUEST VIA TELEPHONE. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2024 POP ENDS: 03/31/2025 ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 2001 1.00 EA AUDIOPREFILL - PRESCRIPTION REFILL REMINDERS VIA TELEPHONE WITH REFILL PROCESSING DURING THE CALL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2025 POP ENDS: 03/31/2026 2002 1.00 EA TM-PREFILL - PRESCRIPTION REFILL REMINDERS VIA TEXT MESSAGING - REQUIRED AUDIOFILL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2025 POP ENDS: 03/31/2026 2003 1.00 EA RXREADY - PRESCRIPTION READY FOR PICK-UP NOTIFICATION. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2025 POP ENDS: 03/31/2026 2004 3.00 EA ACS-TM-BASE - AUDIOCARE BASE SMS SOFTWARE PLATFORM. INCLUDES SMS LICENSE FOR UP TO 120,000 TEXTS/YEAR. THIS INCLUDES SOFTWARE AND TEXT MESSAGE DILIVERY FEES - THIS IS A PRE-REQUISITE TO ADD ANY OF THE TEXT MESSAGING PRODUCTS. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2025 POP ENDS: 03/31/2026 2005 1.00 EA AUDIORENEWAL - PATIENT INITIATED PRESCRIPTION RENEWAL REQUEST VIA TELEPHONE. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2025 POP ENDS: 03/31/2026 ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 3001 1.00 EA AUDIOPREFILL - PRESCRIPTION REFILL REMINDERS VIA TELEPHONE WITH REFILL PROCESSING DURING THE CALL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2026 POP ENDS: 03/31/2027 3002 1.00 EA TM-PREFILL - PRESCRIPTION REFILL REMINDERS VIA TEXT MESSAGING - REQUIRED AUDIOFILL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2026 POP ENDS: 03/31/2027 3003 1.00 EA RXREADY - PRESCRIPTION READY FOR PICK-UP NOTIFICATION. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2026 POP ENDS: 03/31/2027 3004 3.00 EA ACS-TM-BASE - AUDIOCARE BASE SMS SOFTWARE PLATFORM. INCLUDES SMS LICENSE FOR UP TO 120,000 TEXTS/YEAR. THIS INCLUDES SOFTWARE AND TEXT MESSAGE DILIVERY FEES - THIS IS A PRE-REQUISITE TO ADD ANY OF THE TEXT MESSAGING PRODUCTS. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2026 POP ENDS: 03/31/2027 3005 1.00 EA AUDIORENEWAL - PATIENT INITIATED PRESCRIPTION RENEWAL REQUEST VIA TELEPHONE. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2026 POP ENDS: 03/31/2027 ITEM NUMBER DESCRIPTION OF SUPPLIES/SERVICES QUANTITY UNIT UNIT PRICE AMOUNT 4001 1.00 EA AUDIOPREFILL - PRESCRIPTION REFILL REMINDERS VIA TELEPHONE WITH REFILL PROCESSING DURING THE CALL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2027 POP ENDS: 03/31/2028 4002 1.00 EA TM-PREFILL - PRESCRIPTION REFILL REMINDERS VIA TEXT MESSAGING - REQUIRED AUDIOFILL. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2027 POP ENDS: 03/31/2028 4003 1.00 EA RXREADY - PRESCRIPTION READY FOR PICK-UP NOTIFICATION. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2027 POP ENDS: 03/31/2028 4004 3.00 EA ACS-TM-BASE - AUDIOCARE BASE SMS SOFTWARE PLATFORM. INCLUDES SMS LICENSE FOR UP TO 120,000 TEXTS/YEAR. THIS INCLUDES SOFTWARE AND TEXT MESSAGE DILIVERY FEES - THIS IS A PRE-REQUISITE TO ADD ANY OF THE TEXT MESSAGING PRODUCTS. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2027 POP ENDS: 03/31/2028 4005 1.00 EA AUDIORENEWAL - PATIENT INITIATED PRESCRIPTION RENEWAL REQUEST VIA TELEPHONE. CONTRACT PERIOD: BASE POP BEGINS: 04/01/2027 POP ENDS: 03/31/2028 SCOPE OF WORK: The contractor shall provide the fully configured licensed applications, parameter settings and perform testing prior to going live with the new functionality. Contractor shall coordinate with VAMC POCs to schedule of the remote installation, configurations and training. AudioCARE shall provide remote training (if necessary) to all identified appropriate employees who shall have access to the AudioCARE system via remote access training. These training sessions should allow the employees responsible for the application to understand their function and capabilities within the AudioCARE system to include Maintenance and Support Services to provide comprehensive software maintenance, technical support for the AudioCARE Server, and customer service for all installed and licensed AudioCARE Systems applications. 1.0 DESCRIPTION OF SERVICES: 1. This is a non-personnel services contract to provide AudioCare Service and Maintenance Contract. This contract will be for a Base Year plus four Option years. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. Such contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government. 1.1. Description of Services/Introduction: The Contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to fulfill the AudioCare Service and Maintenance Contract as defined in this Statement of Work except for those items specified as Government furnished property and services. 1.2. Background: This AudioCare Service and Maintenance Contract is a requirement of the medical center. AudioCare was the awarded vendor for the AudioCare Communication package comprised of: RxReady, AudioPrefill, TM-Prefill, TM-Communicator and ACS-TM-Base. The Contractor must have the capabilities, authorization, and remote support necessary to keep the equipment safe and operational. The Contractor shall provide certified personnel, equipment, supplies, facilities, transportation, tools, materials, supervision, and other items and non-personal services necessary to perform AudioCare Service and Maintenance Contract as defined in this Performance Work Statement except for those items specified as government furnished property and services. The contractor shall perform to the standards in the contract. The contractor shall comply with Federal, State, and local laws and regulations applicable to the performance of this contract. 1.3. Objectives: The selected AudioCare service contractor shall provide services, which include maintenance on all AudioCare hardware and software, upgrades as needed from manufacturer, remote network support for patching operating system, unlimited telephone support during AudioCare s standard business hours (8:00 AM to 5:00 PM EST), on-site technical support by a certified technician, and all licenses necessary for the current AudioCare hardware and software to perform as intended by the manufacturer. 1.4. Scope: AudioCare Service and Maintenance Contract. Services include all maintenance and service in order to keep hardware and software in working condition as intended by the manufacturer, unlimited telephone support, on-site technical support, remote service support, and all licenses and upgrades necessary for equipment to function as intended by the manufacturer. 1.5. General Information 1.5.1. Hours of Operation: The Contractor is responsible for providing services during AudioCare s standard business hours (8:00 AM to 5:00 PM EST) except when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government directed facility closings. The Contractor must at all times maintain an adequate workforce for the uninterrupted performance of all tasks defined within this PWS when the Government facility is not closed for the above reasons. When hiring personnel, the Contractor shall keep in mind that the stability and continuity of the workforce are essential. 1.5.2 Place of Performance: The work to be performed under the contract will be performed at Audie Murphy VA Hospital, 7400 Merton Minter Blvd, San Antonio TX, 78229 or remotely. 1.5.3 Physical Security: The Contractor shall be responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured. The contractor shall be escorted by Pharmacy Personnel to all areas of the pharmacy. 1.5.4. Special Qualifications: The Contractor is responsible for ensuring all employees possess and maintain current certifications and training on all equipment listed. 1.5.5 Identification of Contractor Employees: All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as such to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. 1.5.6 Period of Performance: The initial period of performance is 4/1/2023 to 3/31/2024. Option years could be: Option Year 1: 4/1/2024 - 3/31/2025 Option Year 2: 4/1/2025 - 3/31/2026 Option Year 3: 4/1/2026 - 3/31/2027 Option Year 4: 4/1/2027 - 3/31/2028
- Web Link
-
SAM.gov Permalink
(https://sam.gov/opp/750767fc939f41cd8932d28392c003ac/view)
- Place of Performance
- Address: Department of Veterans Affairs Audie L. Murphy VA Hospital 7400 Merton Minter Attn: Pharmacy Service, San Antonio, TX 78229, USA
- Zip Code: 78229
- Country: USA
- Zip Code: 78229
- Record
- SN06615365-F 20230313/230311230059 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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