Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF MAY 06, 2022 SAM #7462
SOLICITATION NOTICE

65 -- VACHCS Home Oxygen Delivery

Notice Date

5/4/2022 6:41:06 AM
 

Notice Type

Solicitation
 

NAICS

532283 — Home Health Equipment Rental
 

Contracting Office

248-NETWORK CONTRACT OFFICE 8 (36C248) TAMPA FL 33637 USA
 

ZIP Code

33637
 

Solicitation Number

36C24822R0033
 

Response Due

5/22/2022 11:00:00 AM
 

Archive Date

06/21/2022
 

Point of Contact

Norbert J Reed, Contracting Officer
 

E-Mail Address

Norbert.Reed@va.gov
(Norbert.Reed@va.gov)
 

Awardee

null
 

Description

1. Question: Line Item 0001, Liquid oxygen Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Estimated Quantities 9,500 lbs. x 12 months = 114,000 lbs. Contract Period: Base POP Begin: POP End: This is left blank. Please provide the Period of Performance for this contract. This same question applies to all line items. Answer: The Period of Performance cannot be determined at this time due to the procurement process and the levels of approvals required. 2. Question: Line Item 0002, Tank Rental Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Tank Rental (monthly) inclusive of consumable supplies for portable system, E D C or B size aluminum (or equivalent weight metal) cylinder with regulator, flow meter, handcart, pouch or backpack and all disposable supplies, continuous flow regulators and conserving devices. GFE conservers may be used if applicable. (12,500 ea. x 12 months = 150,000 ea.) Please define consumable supplies. Answer: Replaceable, disposables (Nasal cannula, tubing, masks, trach mask, HME, water bottle, etc.) 3. Question: Line Item 0003, Refill cylinders, size B Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Refill cylinders, size B , for portable systems, aluminum (or metal of equivalent weight) tanks. (4,500 ea. x 12 months = 54,000 ea.) There is no line item for the refill of D size cylinders, please provide. Answer: We provide B and/or E tanks for portability and H or E cylinders as Backup system. 4. Question: Line Item 0005, Refill cylinders, size E Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Refill cylinders, size E for portable systems, aluminum (or metal of equivalent weight) tanks. (1200 ea. x 12 months = 14,400 ea.) There is no line item for the refill of C size cylinders, please provide. Answer: Same as above 5. Question: Line Item 0006, Maintenance of Government-furnished equipment Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Maintenance of Government-furnished equipment (concentrators, conserver regulators, complete oxygen systems, and tanks) (200 ea. x 12 months = 2,400 ea.) Please clarify what tanks you are referring to. Answer: We rent oxygen tanks must be clean and in working order prior to delivery, faulty tanks must be replaced. 6. Question: Line Item 0010, Liquid oxygen system (90-100 lbs.) Rental Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Liquid oxygen system (90-100 lbs.) Rental. Include initial delivery and set-up, stationary reservoir, portable container, humidifier, flow meter, refill adapter, contents gauge, cannulas and/or tubing and disposables. (65 ea. x 12 months = 780 ea.) Estimated patient count seems low given the number of liquid oxygen estimated from line item 0001. Please clarify. Answer: It can vary, but this is an estimated number of patients on LOX system. 7. Question: Line Item 0011, Portable Liquid Oxygen Container Contract Period: Base POP Begin: POP End: 36C24822R0033 Page 9 of 166 PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Portable Liquid Oxygen Container. (10ea x 12mo = 120) Is this rental? Please clarify. Answer: Yes 8. Question: Line Item 0012, Emergency set-up for Government-furnished or rental equipment Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Emergency set-up for Government-furnished or rental equipment. Delivery shall be made within 4 hours of request. This is a one-time charge in addition to item 0005. (2 ea. X 12 months = 24 ea.) We request you clarify the delivery area. Is it the 5 counties mentioned in the PWS or does it include additional? Answer: The SOW defines all the delivery areas that are covered by the requirement. There are no additional areas. See page 43 of RFP 9. Question: Line Item 0013, Patient Travel Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Arrangement (to include delivery and pick-up) of oxygen services/equipment for beneficiary travel outside of catchment area. (10 ea. X 12 months = 120 ea.) Please define arrangement. Answer: To schedule delivery and/or pickup 10. Question: Line Item 0014, Patient Travel Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Rental Portable Oxygen Concentrator (Federal Airline Administration approved) to include battery(s) and/or charger(s), tubing and/or disposables. Rental cost will be a daily rate. (Estimate is 8 patients per month. Avg. up to 30 days travel = (240 ea. x 12 months = 2,880 ea.) How many batteries are included in the daily rental? Answer: POC Unit rentals include 2 batteries. We rent additional batteries if needed. 11. Question: Line Item 0016, Rental concentrator with backup system Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Rental concentrator with backup system consisting of compressed gas source, regulator, stand, (nasal cannula or mask and humidifier when specified) and disposables Is this line item referring to 5 LPM concentrators? Answer: Yes 12. Question: Line Item 0019, Liquid system set-up with patient education Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Liquid system set-up with patient education (completed plan of care and fall assessment documents. (2 ea. x 12 mo = 24 ea.) Is this government owned equipment or contractor provided rental equipment? Answer: Vendor owned Who can perform the plan of care and fall risk documents? Delivery tech or a respiratory therapist? Answer: Technician, both training is required and must be in the vendor employee competency file. Respiratory therapist is required to provide training to Trach and/or vent patients. 13. Question: Line Item 0020, Equipment move Contract Period: Base POP Begin: POP End: PRINCIPAL NAICS CODE: 532283 - Home Health Equipment Rental PRODUCT/SERVICE CODE: 6515 - Medical and Surgical Instruments, Equipment, and Supplies MANUFACTURER PART NUMBER (MPN): None Equipment move, for veterans relocating within contract service area. (3 ea. x 12 mo = 36 ea.) Please define the service area. Answer: The SOW defines all the delivery areas that are covered by the requirement. There are no additional areas. See page 43 of RFP 14. Question: 2.0 SCOPE Serve Veterans: The Orlando Veteran Affairs Healthcare System (OVAHCS), 13800 Veterans Way, Orlando, FL 32827. The contractor is responsible for deliveries and service to VA patients in the following Florida Counties: MONTHLY AVERAGE: 1,500 estimated patients. The number of veterans being served may vary depending on need. The Contractor is responsible for deliveries and service to VA patients in the following seven (7) Central Florida counties: Orange, Seminole, Volusia, Brevard, Osceola, Lake and Polk Counties and may at times extend beyond these areas within the OVAHCS area of responsibility as needed. Please provide the names of all the counties within the OVAHCS area or responsibility Answer: The SOW defines all the delivery areas that are covered by the requirement. There are no additional areas. See page 43 of RFP 15. Question: 2.1 The Contractor must have the capability to support workload increase and expand services. Please define expand services . What services are you referring to? Answer: Oxygen delivery, setup, and maintenance outside the catchment area (7 counties) if needed 16. Question: 2.3 The VAHCS reserves the option of renting or purchasing GFE (Concentrators, Conservers, Oxygen systems) at any time during contract period. I did not see any line items for the purchase of Concentrators, Conservers, Oxygen systems etc. Please provide Answer: We don t purchase concentrator from the vendor. If need to purchase concentrators, we do it via purchase card. 17. Question: Page 43 of 166 Type of Contract: The Government intends to award multiple fixed price Indefinite Delivery contracts as a result of this solicitation. How many awards are you planning on making? Answer: One. See corrected section 2.3 page 43 18. Question: 3.11 Provision of Vendor Equipment at VA sites: The contractor shall, upon request by the facility, stock portable set ups at the VA to send home with patients. The contractor shall, upon request by the facility, stock replacement cylinders, regulators, carts, carrying bags and oxygen conserving devices (if applicable). When these units are sent home with a patient, documentation will be provided to the contractor to include patient names, last 4 SSN, equipment/tanks issued (size and lot number) for contractor inventory management purposes. The contractor shall provide stock delivery to VAHCS and other CBOC sites such as Viera and Daytona Prosthetics and Sensory Aids Services (PSAS) per request. How much stock should contractor provide at each location? Answer: It varies per location, usually a maximum of 12 E tanks needed, around 6 B tanks at Lk Nona. Lk Baldwin, Viera, Daytona CBOCs require less qty; stock should be replenish per request. 19. Question: 6. Emergency Services, d. Contractor shall submit an Emergency Contingency Plan for natural disasters with a detailed proposal. According to Page 95 of 166, there is No Technical Proposal required. Explain how we are going to provide our emergency contingency plan if there is no technical proposal required. Rephrase question. Answer: Emergency contingency plan is not required to submit in this solicitation for the purpose of this evaluation, but it is required to be submitted upon award. 20. Question: 12.0 CONTRACTOR PERSONNEL REQUIREMENTS a. The Contractor shall develop, maintain, and make available for review upon request of the Contracting Office or COR, personnel files for all employees providing services under this contract. b. The Contractor shall provide and document employee orientation, ongoing employee education, and ongoing assessment of employee competency for all employees involved with the delivery/recovery of equipment covered under this contract according to Joint Commission standards. c. The Contractor shall provide COR or authorized personnel with a list of all employees currently qualified to perform delivery/recovery and patient education services no more than 5 days after contract award. The COR or authorized personnel will inspect employee files at the time of the inspection of Contractor premises and vehicles. According to Section 24.0 QUALIFICATIONS OF OFFERORS b. Before contract award, the contractor s facility (ies) may be inspected by the VA. Are the employee files, facilities and vehicles all going to be inspected prior to contract award? Answer: If needed 21. Question: Page 54 of 166, h. The Contractor shall provide its employees with appropriate work attire (uniform) and require that employees present and maintain a professional appearance during the performance of this contract. What is considered an appropriate uniform? Answer: Follow vendor dress code policy. Could be casual attire, uniform or scrubs identifying company name, employee name, proper safe footwear. 22. Question: Page 55 or 166, e. The Contractor shall furnish parts and labor for routine maintenance. What equipment is being referred to here? Please provide the list of parts that will be required. Answer: Filters, supplies, whatever needs to be changed and thermal fuse connector if needed 23. Question: Page 58 of 166, h) Home Refill System. Includes 2 cylinders. (Additional specifications to be provided by COR upon implementation of use or purchase of these systems). What size cylinders? Are these cylinders GFE or contractor owned? Answer: Homefills Systems are GFE; M6 and M9 s cylinders. 24. Question: 15.0 CONTRACTOR REQUIREMENTS a. The Contractor shall have at least four years of experience in successfully administering basic home oxygen, mechanical ventilation and aerosol therapy to adult and geriatric patients. The Contractor shall coordinate, supervise and evaluate the services provided. I fully understand why the government would require at least four years of experience in successfully administering basic home oxygen, mechanical ventilation and aerosol therapy to adult and geriatric patients. My question is though, if there is no technical proposal to be submitted, how will the government know if the proposer has this minimum requirement? Answer: Past performance submittals will provide this information 25. Question: 24.0 QUALIFICATIONS OF OFFERORS a. The Contractor shall possess all licenses, permits, accreditations, and certificates as required by local, state and federal law. The Contractor shall meet or exceed Joint Commission standards at the servicing location prior to contract award as evidenced by the submission of their accreditation/certificate and also must maintain this certification for the duration of the contract. According to Page 95 of 166, there is No Technical Proposal required. Explain how we are going to provide evidenced of our Joint Commission standards at the servicing location prior to contract award if there is no technical proposal required. Rephrase question. Answer: Emergency contingency plan is not required to submit in this solicitation for the purpose of this evaluation, but it is required to be submitted upon award. Question: According to Page 95 of 166, there is No Technical Proposal required. Explain how we are going to provide evidenced of our licenses, permits, accreditations, and certificates as required by local, state and federal law if there is no technical proposal required. Rephrase Question. Answer: Same as above 26. Question: 24.0 QUALIFICATIONS OF OFFERORS b. Before contract award, the contractor s facility (ies) may be inspected by the VA. Question: Will contractors be notified before this inspection takes place? Answer: Yes 27. Question: 29.0 LABOR This section was blank. Please clarify if it was meant to be blank. Answer: Intentionally left blank 28. Question: Page 95 of 166, a) To assure timely and equitable evaluation of the proposal, the offeror must follow the instructions contained herein. The proposal must be complete, self-sufficient, and respond directly to the requirements of this solicitation. The response shall consist of two (2) separate parts; Part I Price Proposal, and Part II Present and Past Performance Information. Part I Present and Past Performance Information (Factor 1) Part II Price Proposal (Factor 2) No Technical Proposal Required. Simply clarify what each Part represents. It is mentioned 2 different ways here. Answer: That was a typo. Part I Present and Past Performance Information (Factor 1) Part II Price Proposal (Factor 2) Where do we include our licenses, permits, accreditations, and certificates as required in the solicitation? Answer: Not required for submission for evaluation however the awardee has to provide this documents. Where do we provide the information to prove our minimum of 4 years of experience in successfully administering basic home oxygen, mechanical ventilation and aerosol therapy (all 3 areas) to adult and geriatric patients? Answer: Past performance documentation will provide this information 29. Question: PART I PRESENT and PAST PERFORMANCE INFORMATION - Limited to no more than 5 years of past performance history and no more 5 pages per contract listed. Only reference for same or similar type contract. Submit electronically to norbert.reed@va.gov. i. Quality and Satisfaction Rating for Contracts Completed in the Past Five Years: Provide any information currently available (letters, metrics, customer surveys, independent surveys, etc.) which demonstrates customer satisfaction with overall job performance and quality of completed product for same or similar type contract. In addition, explain corrective actions taken in the past, if any, for substandard performance and any current performance problems such as cost overruns, extended performance periods, numerous warranty calls, etc. ii. ii. Performance Surveys: The government will evaluate the quality and extent of offeror s performance deemed relevant to the requirements of this RFP. The government will use information submitted by the offeror and other sources such as other Federal Government offices and commercial sources, to assess performance. Provide a list of the most relevant contracts performed for Federal agencies and commercial customers within the last five (5) years. Relevant contracts include similar work listed in the Performance Work Statement. The evaluation of past performance information will not take into account past performance information regarding predecessor companies, key personnel who have relevant experience, or subcontractors that will perform major or critical aspects of the requirement when such information is relevant to the instant acquisition. iii. Subcontractor Consent: Past performance information pertaining to a subcontractor cannot be disclosed to the prime offeror without the subcontractor s consent. Provide with the proposal a letter from all subcontractors that will perform major or critical aspects of the requirement, consenting to the release of their past performance information to the prime contractor. What is the definition of a Same or Similar type contract? Answer: Same or similar type contract is defined as those contracts that provided the same or similar type of service that is being acquired in this solicitation. It is mentioned that The evaluation of past performance information will not take into account past performance information regarding predecessor companies, key personnel who have relevant experience, or subcontractors that will perform major or critical aspects of the requirement , yet in iii, it is asking subcontractor Consent . Why are you asking for subcontractor consent if evaluation of past performance will not take into account subcontractors that will perform major or critical aspects of the requirement? Please clarify. Answer: Section corrected. Subcontractor information WILL be taken into account. 30. Question: Attachment #1, Past Performance Questionnaire. Respondent Information for Solicitation: 36C24822R0033 Home Oxygen Orlando and San Juan VAHS Number of Vehicles providing services: 1. QUALITY: Overall quality of services provided. E G S M U N Quality of driving staff and attendants. E G S M U N Quality of vehicle fleet. E G S M U N Ability to meet quality standards specified for technical performance. E G S M U N Timeliness / effectiveness of contract problem resolution without extensive customer guidance. E G S M U N Adequacy/effectiveness of quality control program and adherence to contract quality assurance requirements (without adverse effect on performance). E G S M U N 2. SCHEDULE/TIMELINESS OF PERFORMANCE: Compliance with contract delivery/completion schedules including any significant intermediate milestones. E G S M U N 3. CUSTOMER SATISFACTION: Overall passenger satisfaction. E G S M U N Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes; responsiveness to administrative reports, businesslike and communication). E G S M U N Professionalism of Contractor. E G S M U N Overall customer satisfaction. E G S M U N 4. MANAGEMENT/ PERSONNEL/LABOR Management effectiveness (i.e. management of drivers, attendants, vehicles, and transportation services). E G S M U N Ability to hire, apply, and retain a qualified workforce to this effort. E G S M U N Knowledge/expertise demonstrated by Contractor personnel. E G S M U N Ability to simultaneously manage multiple passenger pickups. E G S M U N Ability to assimilate and incorporate changes in requirements and/or priority, including planning, execution and response to Government changes. E G S M U N 5. COST/FINANCIAL MANAGEMENT Ability to meet the terms and conditions within the contractually agreed price(s). E G S M U N Have there been any indications that the Contractor has had any financial problems? If yes, please explain below. Yes No 6. SAFETY/SECURITY Contractor s ability to maintain an environment of safety, adhere to its approved safety plan, and respond to safety issues. E G S M U N Contractor compliance with all security requirements. E G S M U N 7. GENERAL Ability to successfully respond to emergency and/or surge situations (including notifying COR, PM or Contracting Officer in a timely manner regarding urgent contractual issues). E G S M U N Compliance with contractual terms/provisions (explain if specific issues) E G S M U N Would you hire or work with this firm again? (If no, please explain below) Yes No In summary, provide an overall rating for the work performed by this Contractor. E G S M U N Rate the Contractor s use of available resources to accomplish tasks identified in the contract. E G S M U N This entire Past Performance Questionnaire reads as though it does not pertain to Home Oxygen Services. Please review and clarify. Answer: See attached revised Past Performance Questionnaire 31. Question: Please confirm the number of active Home Oxygen Patients. Please provide active patient counts by modality, Concentrator, Cylinder primary and LOX? Answer: 1450-1500 pts. Unable to provide all their modalities, but the majority are 5L concentrators, B tanks for portability and E tanks backup system, some H tank backup systems, Some LOX patients with high flow concentrators. 32. Question: Page 46 afterhours faxes for new orders to be confirmed in 30 minutes. Who would be faxing orders after hours? Would not it be more efficient to provide verbal orders with written follow up next business day? Answer: Inpatient Respiratory Therapist will be contacting the contractor and faxing the scripts. 33. Question: Page 64 B. indicates Credit Card payment. Please clarify payment method. Answer: The purchase card payment is an internal process. Prior to that the vendor sends the electronic bill to the COR (contracting officer representative), once the bill is clear; an authorization number is provided to the vendor to upload the invoice in a secure system. The payment is submitted once all is clear and there are no discrepancies. 34. Question: Page 69 VA will have ability to access their data on our system via secure web-based system. Answer: Yes 35. Question: Please provide more in-depth description of VA requirements, i.e., will the VA be wanting to enter data into our system or just view patient data? This information will be needed to cost out design functionality and security protocols to name just two factors. Answer: To view patient data, notes, delivery tickets, visits, initial plan of care, ongoing plan of care, home safety assessment, etc. 36. Question: Page 102 Is it the VA intent for this Solicitation to become Best Value evaluation in the event lowest price does not receive Substantial Confidence rating? Answer: Please refer to paragraph E on page 102 of the solicitation 37. Question: Line Item 0006 Maintenance of Government-furnished equipment- Is this charge for Preventative Maintenance, or does it include all parts and labor for needed repairs? Answer: Maintenance of Government-furnished equipment (concentrators, conserver regulators, complete oxygen systems, and tanks) (200 ea. x 12 months = 2,400 ea.) HCPC code: E1390. - It includes replacing filters, PMIs (purity check), etc. - Troubleshooting equipment - It does not include repairs 38. Question: Line Item 0002 is for tank rentals of E, D, C, B tank sizes. However, the tank fill line items only include sizes E and B. Can you please clarify how you would like vendor to bill for tank fills of C and D size tanks? Answer: B and/or E tanks for portability; mostly E tanks used for backup system, Some H tank backup systems needed. 39. Question: How many oxygen concentrators and Home-fills are owned/ provided by the vendor, and how many are owned and provided by the VAMC? Answer: GFE equipment: about 1500 plus concentrators= the majority are 5L; some are high flow- 10L concentrators, about 20 to 25 Homefill systems and conservers. - None provided by the vendor at this time. 40. Question: How many Ventilators are owned and provided by vendor, and how may are owned and provided by the VAMC? Answer: All ventilators are rentals provided by the vendor- 4 patients x2 vents = 8 vents renting. 41. Question: Section 3.5 states that contractor shall provide the initial set-up within 12 business hours. Section 3.10 states that contractor shall establish services at beneficiary s home within 4 hours of receipt of order. Can you pleased clarify the required delivery time for new set-ups? Answer: A1. Regular, initial setup- does not include hospital discharges. A2. Hospital discharged during Regular hours (0730-4pm) 3.10 Hospital discharges during normal VA Home Oxygen clinic operating hours: The Contractor shall confirm receipt of the request within two (2) working hours of notification. Hospital discharged during WHEN (Weekends, Holidays, Evenings & Nights) hours. This is outside of regular hours. VA and Non-VA hospital facilities after hours hospital discharge process: Orlando VA Healthcare System (VAHCS) WHEN Hours Delegation of Authority policy 121-06 42. Question: In the Description of Supplies and Services, Pages 6-41, Item Numbers 0029, 1029, 2029, 3029 and 4029 address Phase-In, 1.00 JB. Is the Contractor able to charge a flat rate for Phase-In related charges in these Item Numbers? Please advise. Answer: Yes. There is only one Phase-In Line Item (0029) 43. Question: The solicitation references both Rental and Gov t Furnished Oxygen Concentrators. What are the percentages of Rental Oxygen Concentrators compared to Gov t Furnished Concentrators and approximately how many Oxygen Concentrators are currently in use? Please advise. Answer: GFE equipment: our fleet is about 1500 plus concentrators, in use about 1460. The majority are 5L (Everflos and Invacare); some are high flow- 10L concentrators (Platinums and Millenniums), about 20 to 25 Homefill systems and conservers. 44. Question: On Page 46, 3.5 states The Contractor shall provide the initial setup within 12 business hours (unless ordered emergently by the Provider) of request from the COR or other authorized personnel, to include weekends and holidays. This shall apply to service calls. Answer: See Above On Page 49, 5.0 Work Hours states The Contractor shall provide services in performance of this contract between the hours of 8:00am and 8:00pm, Monday Friday, to include weekends and Federal holidays. Answer: - 8am -5pm, office hours. On call person, 24/7 for urgent issues - 8am -8pm, delivery hours; On call technician; 24/7 for urgent issues - The Contractor shall provide services in performance of this contract between the hours of 8:00 A.M. and 8:00 P.M., Monday Friday, to include weekends and Federal holidays. Hospital discharged during Regular hours (0730-4pm) - 3.10 Hospital discharges during normal VA Home Oxygen clinic operating hours: - The Contractor shall confirm receipt of the request within two (2) working hours of notification. Hospital discharged during WHEN (Weekends, Holidays, Evenings & Nights) hours. This is outside of regular hours. - VA and Non-VA hospital facilities after hours hospital discharge process: Orlando VA Healthcare System (VAHCS) WHEN Hours Delegation of Authority policy 121-06. Typically the VA s work hours are 8:00am 4:30pm, Monday Friday. Does the 12 business hours apply to the Contractor or VA work hours? Please advise. Answer: See above 45. Question: Which quantity is correct for the CLIN 0010 series (0010, 1010, 2010, 3010, 4010)? The narrative states that you require 780 (65 each at 12 months), but the quantity is listed as 120. Answer: (65 ea. x 12 months = 780 ea.) See corrected CLINs 46. Question: As a secondary observation to the CLIN quantities, I notice that there is no growth or reduction in the quantities requested. Based on demographic trends (people moving to Florida in record numbers), what is the expected/estimated increase in patients over the 1500 (page 43 -paragraph 2.0 SCOPE) described in the solicitation? Answer: This is fairly stable number; it varies at times but it stays close to 1500 patients 47. Question: On page 6 under ORDERING PROCEDURES, the solicitation states the contractor should confirm receipt for requests for services via password protected Excel report or secure fax. This seems rather cumbersome. Wouldn t it be easier for the contractor to acknowledge receipt of the prescription by encrypted email? This solicitation requires contractors to have PKI encrypted mails anyway, and this would be far more efficient than creating a fax or adding it to an Excel spreadsheet. Answer: That is exactly what it is. The contractor sends an email in a password protected Excel report. 48. Question: The switch out period of 120 days will be difficult for any contractor to perform this would mean that the incoming contractor would have to swap out the equipment for 13 patients per day, seven (7) days a week. This would be exceptionally difficult for a small business to accomplish. Answer: It used to be a 30 day changeover but it was increased to 120 days years ago to facilitate a smoother transition 49. Question: On page 48, under paragraph 3.10, you state the contractor must acknowledge receipt within 30 minutes, which is different that the previous discussion of two (2) hours. Also, is this 30-minute requirement supposed to cover 24/7/365? Answer: Regular home oxygen setups not including hospital discharges. 2.3 to initiate service... The Contractor shall confirm receipt of the request within two (2) working hours of notification. 3.8 The Contractor shall confirm receipt password protected Excel report or via secure fax within two (2) working hours. Hospital discharged during Regular hours (0730-4pm) 3.10 Hospital discharges during normal VA Home Oxygen clinic operating hours: The Contractor shall confirm receipt of the request within two (2) working hours of notification. Hospital discharged during WHEN (Weekends, Holidays, Evenings & Nights) hours. This is outside of regular hours. VA and Non-VA hospital facilities after hours hospital discharge process: Orlando VA H...
 

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