SOLICITATION NOTICE
R -- Call Center Operations - Pre-Solicitation Notice
- Notice Date
- 5/14/2021 12:18:35 PM
- Notice Type
- Presolicitation
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- OFC OF ACQUISITION AND GRANTS MGMT BALTIMORE MD 21244 USA
- ZIP Code
- 21244
- Solicitation Number
- 75FCMC21R0013
- Response Due
- 6/1/2021 8:00:00 AM
- Archive Date
- 06/01/2021
- Point of Contact
- Brian Humes, Phone: 410-786-8898, Deborah Lester, Phone: 410-786-5136
- E-Mail Address
-
brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov
(brian.humes@cms.hhs.gov, deborah.lester@cms.hhs.gov)
- Description
- The Centers for Medicare and Medicaid Services (CMS) intends to award a contract for Contact Center Operations (CCO). The purpose of this contract is to obtain contact center operations (CCO) support to respond to inquiries from the Centers for Medicare and Medicaid Services� (CMS�s) customer service population. The Contractor will support multi-channel operations that receive and respond to inquiries, providing information and services through various channels including telephone, mail, email, TDD/TTY, fax, and web chat.� This procurement will be a full and open competition. The period of performance will be a transition period plus nine (9) one-year options.� The NAICS code applicable to this procurement is 561422 (Telemarketing Bureaus and Other Contact Centers) with a size standard of $16.5 million in average annual receipts. A formal solicitation package will be available on or about June 01, 2021. Questions related to this synopsis should be referred to Brian Humes at brian.humes@cms.hhs.gov and Debbie Lester at Deborah.lester@cms.hhs.gov.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/0c0be5c65dab4cdaa9e12de4f8e68c80/view)
- Place of Performance
- Address: USA
- Country: USA
- Country: USA
- Record
- SN06002341-F 20210516/210514230116 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
| FSG Index | This Issue's Index | Today's SAM Daily Index Page |