Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF NOVEMBER 14, 2020 SAM #6925
SOURCES SOUGHT

R -- The Virginia Contracting Activity has a Request for Information from businesses that have expertise in Customer Experience with a focus on Human Centered Design

Notice Date

11/12/2020 10:20:47 AM
 

Notice Type

Sources Sought
 

NAICS

541613 — Marketing Consulting Services
 

Contracting Office

VIRGINIA CONTRACTING ACTIVITY WASHINGTON DC 203405100 USA
 

ZIP Code

203405100
 

Solicitation Number

HHM402-21-RFI-0001
 

Response Due

11/30/2020 9:00:00 AM
 

Archive Date

12/15/2020
 

Point of Contact

Lamont McGriff, Phone: 202-231-8860, Vera M. Carroll, Phone: 2022317775
 

E-Mail Address

lamont.mcgriff@dodiis.mil, vera.carroll@dodiis.mil
(lamont.mcgriff@dodiis.mil, vera.carroll@dodiis.mil)
 

Description

The Defense Intelligence Agency (DIA), Virginia Contracting Authority (VCA), is seeking information on businesses that have expertise in Customer Experience with a focues on Human Centered Design. Holistically, the Customer Experience (CX) Team efforts to stand up a Customer Experience Program to cultivate the Chief Information Office (CIO) culture to become customer centric and enable proactive operations through a repeatable CX driven approach and framework by supporting increased communication, collaboration, and transparency with mission partners: understand mission partner perspectives, needs, and priorities to design, deliver and measure an elevated customer experience; build an enduring, repeatable CX framework and approach to foster customer trust, collatboration, and transparency; design, and implement improved experience; and equip the workforce with customer centric behaviors and principles. QUESTIONS TO RFI SHOULD BE SUBMITTED VIA EMAIL TO BOTH THE CONTRACT SPECIALIST AND CONTRACTING OFFICER NO LATER THAN 4:00PM, ON TUESDAY, 17�NOVEMBER 2020. QUESTIONS RECEIVED AFTER 4:00PM, 17�NOVEMBER 2020 WILL NOT BE ANSWERED.
 

Web Link

SAM.gov Permalink
(https://beta.sam.gov/opp/b499d29e9f3a4f61b98a8c3331c768f0/view)
 

Place of Performance

Address: Bolling AFB, DC 20430, USA

Zip Code: 20430

Country: USA
 

Record

SN05852053-F 20201114/201112230143 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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