SPECIAL NOTICE
R -- Turnk Key Contact Center to Support
- Notice Date
- 8/27/2020 8:13:10 AM
- Notice Type
- Justification
- NAICS
- 561422
— Telemarketing Bureaus and Other Contact Centers
- Contracting Office
- INCIDENT SUPPORT SECTION(ISS70) WASHINGTON DC 20472 USA
- ZIP Code
- 20472
- Solicitation Number
- 70FBTX20Q00000007
- Archive Date
- 09/26/2020
- Point of Contact
- Felicia Castillo, Kimberly Coakley
- E-Mail Address
-
Felicia.Castillo@fema.dhs.gov, Kimberly.Coakley@fema.dhs.gov
(Felicia.Castillo@fema.dhs.gov, Kimberly.Coakley@fema.dhs.gov)
- Award Number
- GS-35F-685GA
- Award Date
- 08/26/2020
- Description
- A fully managed scalable turnkey and remote contact center workforce solution with Spanish/English bilingual agents. The government requires the contractor to be prepared to handle up to 12,600 production hours per week by Temporary Call Agents to augment FEMA�s three Recovery Service Centers located in Texas, Maryland, and Virginia, in direct support of calls related to COVID-19, Hurricanes Hanna & Isaias, and other storms during the peak of hurricane season.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/babd907c186245aeadb956f6be448bff/view)
- Record
- SN05775546-F 20200829/200827230203 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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