SOLICITATION NOTICE
R -- Title: Hudson Valley Switchboard Contract (Both Campuses) Last Updated: 05/11/2020 Actionable Package: 0/04/2020 Current Phase: Requirement phase
- Notice Date
- 7/18/2020 5:46:03 PM
- Notice Type
- Presolicitation
- NAICS
- 561421
— Telephone Answering Services
- Contracting Office
- 242-NETWORK CONTRACT OFFICE 02 (36C242) ALBANY NY 12208 USA
- ZIP Code
- 12208
- Solicitation Number
- 36C24220Q0873
- Response Due
- 8/1/2020 9:00:00 AM
- Archive Date
- 08/31/2020
- Point of Contact
- CLIFFORD HARRISON, MR., Phone: 718.584.9000 EXT.4680
- E-Mail Address
-
CLIFFORD.HARRISON@VA.GOV
(CLIFFORD.HARRISON@VA.GOV)
- Small Business Set-Aside
- SDVOSBS Service-Disabled Veteran-Owned Small Business (SDVOSB) Sole Source (FAR 19.14)
- Awardee
- null
- Description
- a. The Contractor shall provide all personnel, supervision, and other services required to perform Switchboard Operators Service at the VA Hudson Valley Healthcare System (HVHCS) Castle Point and Montrose N.Y. Telephone operators will use telephone attendant consoles to process incoming and outgoing telephone calls. All calls will be completed in a timely, courteous and efficient manner. Contractor employees are required to assist in placing outgoing local and long-distance calls, using the commercial system, to include, Verizon, Century Link, Sprint, AT&T, MCI and any other commercial phone service providers as necessary to conduct the daily activity at this Medical Center. Operators are also required to use the Federal Telephone Service (FTS) Network as per Department of Veterans Affairs guidelines to conduct Medical Center business. The Contractor shall provide coverage for telephone switchboard services from 7:00am to 2:30pm, 8:00am 4:30pm and 10:00am to 6:30pm, 5 days a week. including scheduled federal holidays. The vendor is to supply coverage due to vacation, sickness, illness and any other cause of absence. Operators shall provide information services. Operators will use the Public Address, Radio Paging and two-way radio systems to relay messages, to make announcements, and implement various procedures as dictated by Telecommunications Directives in place at this hospital and other sources as well. The work required consists of providing coverage for telephone switchboard, 5 days a week. b Established services, functions, programs, staffing patterns, and hours and days of operation should not be altered without prior written approval of the CO. The required Services are for a base year with four one-year option periods. The work is estimated to commence on October 1, 2020.
- Web Link
-
SAM.gov Permalink
(https://beta.sam.gov/opp/a9d282e87249491a873d9df47776e035/view)
- Place of Performance
- Address: VA HUDSON VALLEY HCS MONTROSE CAMPUS & CASTLE POINT CAMPUS ROUTE 9A PO BOX 100 MONTROSE NY 10548 41 CASTLE POINT RD WAPPINGER FALLS NY 12590, USA
- Country: USA
- Country: USA
- Record
- SN05725523-F 20200720/200718230138 (samdaily.us)
- Source
-
SAM.gov Link to This Notice
(may not be valid after Archive Date)
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