Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF JULY 02, 2020 SAM #6790
SOLICITATION NOTICE

D -- Ingenius Interactive Voice Response Software

Notice Date

6/30/2020 2:31:25 PM
 

Notice Type

Combined Synopsis/Solicitation
 

NAICS

541519 — Other Computer Related Services
 

Contracting Office

PENSION BENEFIT GUARANTY CORP WASHINGTON DC 20005 USA
 

ZIP Code

20005
 

Solicitation Number

16PBGC20Q0053
 

Response Due

7/6/2020 10:00:00 AM
 

Archive Date

07/07/2020
 

Point of Contact

Tony Pattillo, Krista Jones
 

E-Mail Address

pattillo.tony@pbgc.gov, jones.krista@pbgc.gov
(pattillo.tony@pbgc.gov, jones.krista@pbgc.gov)
 

Description

The Customer Relationship Modernization Team is charged with assisting PBGC�s Participant Services Department (PSD) with designing and implementing a modernized CRM solution using Microsoft Azure and Dynamics 365. The new CRM system will enable the delivery of comprehensive, multi-channel client service for both internal users and external PBGC participants. One of the requirements of the CRM system modernization effort is to enhance the Call Center CSR�s efficiency by using the phone number and other information collected by Interactive Voice Response to first identify the caller, and then automatically display the caller�s information in a CRM screen. In order to meet this requirement, PBGC requires the purchase of 115 high availability InGenius software subscriptions for call agents and supervisors.��
 

Web Link

SAM.gov Permalink
(https://beta.sam.gov/opp/4bed7e7638a94e4a9d629aed456b2173/view)
 

Place of Performance

Address: Washington, DC 20005, USA

Zip Code: 20005

Country: USA
 

Record

SN05707689-F 20200702/200630230142 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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