Loren Data's SAM Daily™

SAMDAILY.US - ISSUE OF JUNE 20, 2020 SAM #6778
SOURCES SOUGHT

D -- NBIS Operational Support Services (Tier I/II)

Notice Date

6/18/2020 5:44:22 AM
 

Notice Type

Sources Sought
 

NAICS

541512 — Computer Systems Design Services
 

Contracting Office

IT CONTRACTING DIVISION - PL84 SCOTT AFB IL 62225-5406 USA
 

ZIP Code

62225-5406
 

Solicitation Number

PL84110011
 

Response Due

7/10/2020 12:00:00 PM
 

Archive Date

07/25/2020
 

Point of Contact

Nina V. Smith, Phone: 618-418-6848, Kevin L. Poore, Phone: 6184186263
 

E-Mail Address

nina.v.smith5.civ@mail.mil, kevin.l.poore.civ@mail.mil
(nina.v.smith5.civ@mail.mil, kevin.l.poore.civ@mail.mil)
 

Small Business Set-Aside

8A 8(a) Set-Aside (FAR 19.8)
 

Description

The NBIS Program Management Office (PMO) is seeking information for potential sources to perform NBIS operational support services (Tier I/II), which principally use the ISO/IEC 20000 Plan/Do/Check/Act (PDCA) methodology to achieve continuous, measurable improvements to the services and utilizing the latest Information Technology Infrastructure Library (ITIL) methodology. NBIS requires operational support for the NBIS community utilizing the NBIS suite of software applications and associated infrastructure. This requirement includes all technical activities necessary to, assess, resolve problems and incidents identified as common problems, correlate incidents and problems associated to change management tickets, update tickets with the resolution applied (reason for outage) and escalate unresolvable problems and incidents by routing the ticket(s) to the Tier 3 support vendor or other operational teams providing infrastructure support.
 

Web Link

SAM.gov Permalink
(https://beta.sam.gov/opp/078dffe289aa4050806836e1c5a29cd5/view)
 

Place of Performance

Address: Fort George G Meade, MD 20755, USA

Zip Code: 20755

Country: USA
 

Record

SN05696255-F 20200620/200618230203 (samdaily.us)
 

Source

SAM.gov Link to This Notice
(may not be valid after Archive Date)

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